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Shannon Anderson

Dispatcher / Customer Service Representative

Stockton, CA

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Work Experience

Dispatcher / Customer Service Representative

Plus IT Inc
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Stockton, CA
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July 2013 to January 2014

Act as the single point of contact to customers to customers for all services requested. 
* Coordinate IT support groups to ensure maximum utilization of billable resources as needed per day. 
* Pre-process on an average 600, service requests as they arrive through email, manual entry, and direct customer input per month 
* Report the utilization of IT Support resources and successful completion of service requests to the Service Manager 
* Solicit feedback from clients through follow up calls on average of 400, after service requests are completed

Lead Office Administrator, Inside/Outside Sales Representative

Tarps & Tie Downs
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Stockton, CA
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August 2011 to April 2013

Managing daily operations of the manufacturing and sales of tarps and straps 
* Train new hires, with daily sales, purchasing, stocking and administrative responsibilities 
* Resolving customer and vendor issues 
* Accounts Payable, Accounts Receivable, Bookkeeping, Data Entry, Efficient in Quick Books & Excel 
* Personal Assistant for Sales manager & General Manager 
* Create Purchase orders, Sales orders, and Invoices

Payroll Clerk

Jackson Rancheria Casino and Hotel
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Jackson, CA
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August 2001 to May 2009

Perform complex and specialized work related to the preparation, processing, and maintenance of the payroll 
* Sort and distribute department mail, file payroll department documents, compose and type department correspondence 
* Prepare payroll deductions and compute payroll adjustments 
* Operate a variety of office machines and equipment such as calculator, typewriter, copier, fax machine, computer and related word processing and spreadsheet software, (Ulti-Pro System, Galaxy-Timestar System, and Excel) 
* Achieved customer service and quality goals, positively impacting business performance 
* Took orders, served food and beverages in a timely fashion, resolved customers complaints, cleaned and set tables with a sense of urgency, insured the check was paid 
* Prepared food to be cooked by chefs, stocked inventory and maintained pantry/walk-in/ freezers

Education

DIploma in General Education

Argonaut High -
Jackson, CA

1996 to 2000

Additional Information

QUALIFICATIONS 
* Proficient in Microsoft Office programs; 50 wpm, Excel, and Quick Books 
* Ambitious, energetic, a team player with a positive attitude 
* Trustworthy and able to show discretion in highly sensitive and confidential matters 
* Extremely personable with exceptional customer service and active listening skills