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Shannon Anderson

Dispatcher / Customer Service Representative

Stockton, CA

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Work Experience

Data Entry Clerk

Heady Holmes Staffing Services
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Stockton, CA
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September 2014 to November 2014

Responsibilities 
* Receive medical screenings to data enter. 
* Performs data entry functions in the Tool system. 
* Accurately data enters all appropriate information. 
* Implements data entry requirements in a timely manner. 
* Ability to communicate effectively with management. 
* Maintain performance standards established for position.  
* Performs other duties as may be assigned by management.

Dispatcher / Customer Service Representative

Plus IT Inc
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Stockton, CA
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July 2013 to January 2014

Act as the single point of contact to customers to customers for all services requested. 
* Coordinate IT support groups to ensure maximum utilization of billable resources as needed per day. 
* Pre-process on an average 600, service requests as they arrive through email, manual entry, and direct customer input per month. 
* Report the utilization of IT Support resources and successful completion of service requests to the Service Manager. 
* Solicit feedback from clients through follow up calls on average of 400, after service requests are completed.

Lead Office Administrator, Inside/Outside Sales Representative

Tarps & Tie Downs
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Stockton, CA
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August 2011 to April 2013

Managing daily operations of the manufacturing and sales of tarps, straps and cargo control.. 
* Assist in the coordination of recruiting activities, arrange interviews for new recruits and assist with the interviewing process. 
* Process employee's records and coordinate with payroll. 
* Train employees, with daily sales, purchasing, stocking and administrative responsibilities. 
* Resolving customer and vendor issues. 
* Accounts Payable, Accounts Receivable, Bookkeeping, Data Entry, Efficient in Quick Books & Excel. 
* Personal Assistant for Sales manager & General Manager. 
* Create Purchase orders, Sales orders, and Invoices.

Payroll Clerk

Jackson Rancheria Casino and Hotel
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Jackson, CA
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August 2001 to May 2009

Perform complex and specialized work related to the preparation, processing, and maintenance of the payroll. 
* Coordinate the New Employee Orientations, to all Casino new hires. Advise on and implement polices when it pertained to Payroll. 
* Input employee records and dealing with grievances and implementing disciplinary procedures 
* Sort and distribute department mail, file payroll department documents, compose and type department correspondence 
* Prepare payroll deductions and compute payroll adjustments 
* Operate a variety of office machines and equipment such as calculator, 10Key, copier, fax machine, computer and related word processing and spreadsheet software, (Ulti-Pro System, Galaxy-Timestar System, and Excel) 
Wait staff/Prep Cook 
* Achieved customer service and quality goals, positively impacting business performance 
* Took orders, served food and beverages in a timely fashion, resolved customers complaints, cleaned and set tables with a sense of urgency, insured the check was paid 
* Prepared food to be cooked by chefs, stocked inventory and maintained pantry/walk-in/ freezers

Education

Highschool Diploma in General Education

Argonuat High -
Jackson, CA

1997 to 2000

Skills

Payroll, Customer Service, Administrative, Human Resources

Additional Information

QUALIFICATIONS 
* Proficient in Microsoft Office programs; Word, typing at 40 wpm, Excel, Out Look, 10key and Quick Books 
* Ambitious, energetic, a team player with a positive attitude 
* Trustworthy and able to show discretion in highly sensitive and confidential matters 
* Extremely personable with exceptional customer service and active listening skills