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Shannon Anderson

Dispatcher / Customer Service Representative

Stockton, CA


Work Experience

Dispatcher / Customer Service Representative

Plus IT Inc
Stockton, CA

July 2013 to January 2014

Act as the single point of contact to customers to customers for all services requested. 
* Coordinate IT support groups to ensure maximum utilization of billable resources as needed per day. 
* Pre-process on an average 600, service requests as they arrive through email, manual entry, and direct customer input per month 
* Report the utilization of IT Support resources and successful completion of service requests to the Service Manager 
* Solicit feedback from clients through follow up calls on average of 400, after service requests are completed

Lead Office Administrator, Inside/Outside Sales Representative

Tarps & Tie Downs
Stockton, CA

August 2011 to April 2013

Managing daily operations of the manufacturing and sales of tarps and straps 
* Train new hires, with daily sales, purchasing, stocking and administrative responsibilities 
* Resolving customer and vendor issues 
* Accounts Payable, Accounts Receivable, Bookkeeping, Data Entry, Efficient in Quick Books & Excel 
* Personal Assistant for Sales manager & General Manager 
* Create Purchase orders, Sales orders, and Invoices

Payroll Clerk

Jackson Rancheria Casino and Hotel
Jackson, CA

August 2001 to May 2009

Perform complex and specialized work related to the preparation, processing, and maintenance of the payroll 
* Sort and distribute department mail, file payroll department documents, compose and type department correspondence 
* Prepare payroll deductions and compute payroll adjustments 
* Operate a variety of office machines and equipment such as calculator, typewriter, copier, fax machine, computer and related word processing and spreadsheet software, (Ulti-Pro System, Galaxy-Timestar System, and Excel) 
* Achieved customer service and quality goals, positively impacting business performance 
* Took orders, served food and beverages in a timely fashion, resolved customers complaints, cleaned and set tables with a sense of urgency, insured the check was paid 
* Prepared food to be cooked by chefs, stocked inventory and maintained pantry/walk-in/ freezers


DIploma in General Education

Argonaut High -
Jackson, CA

1996 to 2000

Additional Information

* Proficient in Microsoft Office programs; 50 wpm, Excel, and Quick Books 
* Ambitious, energetic, a team player with a positive attitude 
* Trustworthy and able to show discretion in highly sensitive and confidential matters 
* Extremely personable with exceptional customer service and active listening skills