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Steve Passehl

Sr. Business Analyst

Fishers, IN


My work experiences include strong presentation and customer facing skills. Communications both in front of the customer and in writing skills, technical and non-technical, support me well with customers. I have many Project Management experiences using technical and business analysis skills and have managed many high dollar value projects. Highlights of these skills are outlined below; Technical: ● Engineering systems concepts and principles ● Technical computer knowledge ● Complex modeling techniques ● Technical writing Analytical: ● Analytical and conceptual expertise ● Planning, documentation, analysis and business requirements management techniques ● Object-oriented analysis ● Evaluation of profitability/risk ● Testing, verification and validation techniques ● Creation of the Business Requirements Document - BRD ● Administrative and reporting abilities Business: ● Knowledge of business processes ● Ability to have a business-oriented vision ● Improvement of business and engineering processes ● Strategic planning ● Case development ● Business writing Management: ● Decision-making ● Fundamentals of project management ● Management of customer relationships ● Management of organizational changes ● Time management and personal organization skills ● Integrity and ethics Communication: ● Ability to formulate concepts ● Communication of technical information to a non-technical audience ● Communication of business information to a technical audience ● Negotiation ● Tact

Work Experience

Senior Business Analyst

Purdue University - PinPoint Resourecs
West Lafayette, IN

April 2013 to Present

Business Process Analysis – Student Services applications 
Senior level of support and analysis of Student Services applications including Scantron technology, Course Auditing software and integrated teaching tool Blackboard Learn. This role includes maintaining a close relationship with school management and faculty and supporting their needs with an ever evolving need for technology tools. Projects include upgrades to existing software tools, managing configuration and upgrades along with the replacement of some tools. Documentation, requirements analysis, elicitation and business process modeling are required for the success of this role.

Senior Business Analyst

KPIT Cummins
Columbus, IN

August 2011 to January 2013

Applying a broad range of analysis skills in support of Cummins Inc to produce business and implement technology tools that create efficiency and quality across a very global organization. Business Analyst support for Cummins extends to all parts of the globe and touches many distinct business functions.  
Vendor Demo Analysis  
Customer reference analysis  
Six Sigma Tool Requirements  
PPM Tool Selection 
Requirements Elicitation (Global)  
Vendor Sandbox Analysis 
Vendor RFP Analysis/Scoring 
Proof of Concept – for the selection of CA Clarity PPM Tool  
•Mergers and Acquisitions Group – Process Analysis 
•Capitol Project Management/Facilities Management – Requirements Elicitation 
•Business Analyst Functional Excellence - Defining Corporate Standard Process  
•CQM Project – Requirements Analysis for Pre-Warranty Quality Tool  
•CQMS – Software deconstruction and creation of Training and FAQ documentation 
•Scrum and Agile training as it applies to software implementation projects 
•IBM Rational Tool Suite Functional Analysis 
Tools applied during these projects – Lotus Notes, IBM Clear Quest, MS Word, Excel, Power Point, Visio, Lectora, MS Project, PPM CA Clarity, Tririga, Documentum, Oracle Middleware, OBIIE, Data Modeling, Entity Relationships, State Transition Diagrams, Organizational Models, Event Models, Requirements Documentation, Requirements Management

Sr. Business Analyst


September 2010 to January 2011

Support eCommerce Business Websites functional and operational change requests 
● Solicit technical requirements from internal and external customers and business management 
● Create Business Requirements Documents 
● Create and develop use cases in support of change requests 
● Create test plans for QA team 
● Process analysis mapping and review with Product Managers 
● Support all SDLC phases of the solution and project though actual delivery

Publishing Manager

March 2010 to September 2010

Relationship management between and concert venues of Central Indiana 
● Assign, schedule and manage resources to photograph and create concert review content 
● Recruit student writers to support the needs of concerts and local venues 
● Review content and overall management of web pages

Business Analyst / Project Manager

ProTrans International

March 2007 to April 2010

Requirements solicitation for all Warehouse Management Systems projects 
● Define projects and create associated Project Charters 
● Develop relative ROI documentation 
● Follow projects throughout the Management approval process 
● Resource Management throughout project 
● Create and manage project communications plans 
● Analyze technical and functional requirements of all assigned logistics projects 
● Lead project to upgrade Sterling EDI Gentran Server 
● Work within a structured SDLC process of managing software maintenance and development 
● Implement WMS solutions for new customer Corning Cable 
● Build solid use cases into BRD's in support of new customer implementations 
● Document functional and technical requirements to support BMW project 
● Lead multiple projects and work as a Senior Business Analyst in support of Hella Electro-Optica 
● Technical Customer support role on a rotating schedule for International customers 
● Process Analysis and mapping for all WMS management solutions

VP Operations Management

Print Placements LLC

May 2004 to August 2006

Negotiate advertising rates with mid to small newspaper publishers in the Midwest 
● Define business and marketing requirements for new customers 
● Advertising process improvement in support of 'tear-sheet" processing 
● Relationship managers with large account managers 
● Operations process mapping in support of labor and cost reduction

Director Information Technology

Bell Industries

May 2001 to April 2004

Led and managed project to relocate new corporate Data Center 
● Led projects in support of data center and 3000 Sq. ft. Call Center redesign 
● Managed the upgrade of ACD software and hardware for I3 Call Center Application 
● Led project relocating critical operations of iSeries mainframe hardware from St. Paul Minnesota to Indianapolis operations center 
● Developed and managed PMO and defined standard PM processes 
● Led and managed the Corporate Quality Team 
● Defined Quality measurable in each department 
● Led project to upgrade Lawson ERP to latest version 
● Implemented ITIL standards to improve overall IT Service Delivery 
● Managed IT Services for multisite Corporate Operation 
● Business Process Mapping for all core operations

Senior Analyst/IT Manager

Heritage Environmental

1999 to 2001

Μαναγεδ Software product development project for new Route Sales Application 
• Project Management for 2 six figure technology projects 
• Managed IT staff for Crystal Clean business unit 
• Mapped all service processes to help support integration of new software tools 
• Created all documentation for new Sales and Service application. 
• Led training project for the rollout of new software across 56 locations

Configuration Analyst Project Manager

Vitro Corp/Tracor Flight Systems

1996 to 1998

Support creation of all project documentation for Security applications at the Pentagon 
• Outline all required project tasks and lead meetings with Defense customers 
• Lead product implementation teams onsite at the Pentagon and at 2 local Maryland NASA facilities 
• Create software solutions and document requirements for all projects of Defense customers 
• Elicit requirements for upgrade of existing security processes

Computer Integrated Manufacturing (CIM) Engineer

Ford Motor/Lockheed Martin

1986 to 1996

Installation of Production Quality system 
● Installation of Paint Quality System 
● Managed and implemented many JIT logistics projects 
● Plant wide network upgrade from Broadband to Ethernet 
● Responsibilities included defining technology projects requirements 
● Understanding and defining project budgets and associated solutions. 
● Managed staff of 4 systems engineers

Sr. Business Analyst

ITT Educational Services

February 2011

Define and document technical processes 
● Functional Gap Analysis with Application SME's 
● Develop and gain approval for Project Charter documents 
● Create Business Requirements Documents 
● Create and develop use cases in support of change requests 
● Create test plans for QA team 
● Process analysis mapping and review with Product Managers 
● Define project in segments within an SDLC environment


B.A. in Business Administration

McKendree University -
Louisville, KY


A.A.S. in Electronic Engineering Technology

ITT Technical Institute -
Indianapolis, IN


Additional Information

MS Office Suite MS Visio SDLC Methodology MS Project 
IBM Rational Clear Quest ASCTrac WMS Sterling EDI Server MS Outlook 
MS Operating Systems Balsamiq