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Susan Calhoun

Client Manager - Logistic

Columbus, OH

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Work Experience

Client Manager

Logistic
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Columbus, OH
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April 2014 to Present

Answers customer service phone calls, assist with taking orders, answering question and takes payment. 
• Find solutions for escalated customer service calls. 
• Maintain inventory in seven warehouses and schedule inventory trucks. 
• Maintain and cultivate customer relations. 
• In charge of scheduling daily deliveries of seven warehouses. In most efficient and time sensitive manner. 
• Account receivables, soft collection calls. 
• Manages 9 driver nation wide 
• Manages 10 sales man

Branch Director

ARTHRITIS FOUNDATION OF LICKING COUNTY
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Newark, OH
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December 2007 to October 2009

Develop annual operating budget and provide oversight of all fiscal branch finances. 
• Responsible for reduction in operating costs of 3% in 2008. 
• Implement and process outcome evaluation and all monthly, quarterly and annual reports associated with our programs. 
• Supervise and manage approximately 50 volunteers, in addition to advisory board members. with client best-interest practices. 
• Supervise all fiscal, fundraising and programmatic areas. 
• Oversee the development and implementation of corporate marketing. 
• Arrange, monitor and participate in all aspects of two large agency fundraising programs annually. 
• Grant writing. 
• Create teamwork-focused environment through articulation of extensive focus on co 
• Complete and process annual United Way Allocation application. 
• Provided customer service to clients. 
• Account receivables. 
• Grant writing, secured new 5,000 grant. 
• Only branch in Ohio that increased fundraising and grant money in 2008 and 2009.

PERSONAL CHILDCARE PROVIDER

Lancaster, OH
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2000 to 2007

Provided a safe and nurturing environment for approximately 20 children over 7-year period. 
• Monitored and negotiated daily activities for 6 to 8 children at any one time. 
• Influenced and positively developed children's learning and growth levels during childcare provisions.

Customer Service Representative

RISCH'S HOME HEALTH CARE
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Lancaster, OH
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April 2003 to December 2003

Worked in call center helping customers with question and ordering. 
• Procured medical supplies for customers, totaling approximately $20,000 annually. 
• Generated medical supply invoicing/billing, including Medicare and Medicaid. 
• Tracked and maintained inventory of facility's medical supplies.

Chiropractic Assistant

MANTONYA CHIROPRACTIC CENTER
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Hebron, OH
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2000 to 2003

Coordinated patient appointment scheduling on computerized appointment calendars. 
• Processed patient and insurance payments. 
• Greeted patients.

Office Manager

CALIFORNIA CLOSETS
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Columbus, OH
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1997 to 1999

Administered Accounts Receivables/Accounts Payables, involving approximately $50,000 monthly. 
• Scheduled 4 designers and 5 installers for closet installations. 
• Coordinated and compiled payroll for 7 employees. 
• Administered employees' sales commissions. 
• Provided general office work. 
General ledger, accounts payable and accounts receivable.

Education

General

OHIO STATE UNIVERSITY -
Columbus, OH

1990 to 1992

Additional Information

COMPUTER PROFICIENCIES 
 
MSWord and Excel, WordPerfect, Works, Windows […] 2008, QuickBooks, Publisher, Power point