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Susan Lloyd

Database Administrator

New Carrollton, MD


Work Experience

Database Administrator

National Cathedral School for Girls
Washington, DC

November 2008 to June 2012

Responsible for timely and accurate gift entry and other data updates using Raiser's Edge software. Process all gifts and generate acknowledgement receipts for donations and pledges to National Cathedral School 
• Process credit card gifts, accurately enter and track in-kind gifts and online donations. Coordinate with PECF on logging, tracking, management and acknowledgement of special gifts such as stock gifts, irrevocable planned gifts, and realized bequests in accordance with established NCS and PECF procedures 
• Execute daily deposits with the PECF cashier for all donations received by NCS, including checks, cash and credit card donations 
• Perform record data cleanup/updates in the Raiser's Edge database 
• Provide customer service to all donors and other constituents by confirming receipt of contributions, investigating discrepancies between donor and Raiser's Edge records and fielding inquiries, complaints and other problems 
• Create and produce customized queries, exports, mail merges, mailing lists and reports including Crystal reports using Blackbaud Raiser's Edge software to support reporting requirements for PECF, NCS Governing Board and related Committees (e.g. Advancement, Finance and Campaign) 
• Using Raiser's Edge software to provide support to the Advancement Office, Board of Trustees and Business Office by creating and producing customized income/tracking/analytical reports for major program areas (Campaign, Major Gifts, Planned Giving, Communications, Annual Giving and Special Events) 
• Encourage and support full utilization of Raiser's Edge software among staff by establishing and implementing policies and procedures for management of software. 
• Provide Raiser's Edge coaching and training to staff as needed 
• Work collaboratively with NCS Business and Advancement offices to manage and reconcile development and business income records 
• Organize and maintain department records, office files and other materials

Development Coordinator

Doctors Community Hospital Foundation
Lanham, MD

March 2008 to August 2008

Maintain accurate donor records and ledgers utilizing Raiser's Edge software. 
• Develop and maintain policies and procedures for Raiser's Edge and serve as database manager for the department. 
• Process and acknowledge all donations upon receipt. 
• Perform and provide all administrative support for the Director of Development and Foundation Committees. 
• Oversee planning and preparation of fundraising events. 
• Coordinate and plan committee meetings for fundraising events 
• Arrange meeting rooms, prepare agenda and meeting packets for distribution at meetings 
• Prepare and distribute minutes for fundraising events 
• Assist in planning, organizing and execution of donor recognition events 
• Assist in the production of printed publications, such as annual report, community newsletter and other Foundation and Hospital publications 
• Maintain mailing lists for direct mail and community relation activities 
• Generate monthly financial and gift reports for Director 
• Perform monthly billing for DCH Foundation program renewals 
• Prepare various reports on financial activities related to the Foundation 
• Maintain monthly expense reports and reconcile with accounting 
• Ensure filing and record keeping is designed and maintained 
• Order office supplies as needed and ensure all office machines function properly 
• Open, sort and distribute department mail

Coordinator, Annual Giving and Special Events

Holy Cross Hospital Foundation
Silver Spring, MD

October 2007 to March 2008

Coordinate all aspects of quarterly patient solicitations, Spring and Year-End appeals and all other Foundation informational mailings 
• Coordinate bid process from vendors including graphic designers and mail house 
• Create promotional material for fundraising events on desktop software or coordinate with vendor 
• Initiate and implement donor cultivation with fundraising and recognition events 
• Process payments and invoices for fundraising events 
• Reconcile revenue and expense reports for Finance Division at conclusion of events 
• Accurately post receipt of all gifts into Raiser's Edge software 
• Prepare and mail acknowledgement letters and receipts within 72 hours 
• Forward all gifts to Finance Division for bank deposit 
• Develop system for tracking pledges and produce monthly pledge reminders 
• Monitor delinquent pledges and produce monthly delinquent pledge reports for Foundation and Finance Division 
• Process and track fund disbursements and reconcile with Finance monthly 
• Prepare statistical reports on donor gifts, fund disbursements and other Foundation program and activities 
• Develop and maintain donor and prospective donor hard copy files and input relevant information into Raiser's Edge 
• Served as Raisers Edge specialist and trainer for new hires and department 
• Respond to all donor inquiries of gift status and gift receipts 
• Primary back up for Executive Assistant to Foundation Executive Director

Development Manager

Hospice of the Chesapeake
Annapolis, MD

December 2005 to September 2007

Process all contributions and gifts from donors into Raiser's Edge fundraising database 
• Update database for current and prospective donors 
• Ensure prompt and meaningful communication with donors by way of acknowledgement letters "thank you" for their gifts 
• Manage data entry and acknowledgement of memorial and tribute gifts 
• Process and prepare family letters weekly to notify family members of gifts received in memory of their loved one 
• Process other correspondence such as cultivation materials for planned giving, matching gift forms, tax identification requests and other donor inquiries 
• Maintain data and financial history of constituents in database by way of creating and processing reports to ensure data integrity 
• Reconcile revenue with Finance Department by providing reports upon completion of batch entry into Raisers Edge. Secure checks, cash and credit card information to corresponding batch and deliver to Finance daily 
• Manage Internet online giving donations through Raisers Edge and IATS. 
• Create, organize and maintain donor hard copy files 
• Establish, maintain, review and update procedures for data entry and other database gift entry and solicitation information 
• Accurately complete and submit with all necessary documentation applications for work place giving campaigns such as Combined Federal Campaign for National Capital Area 
• Coordinate direct mail, distribute direct mail copy for internal review, collate all feedback from internal review of direct mail copy and provide information to direct mail vendor, review and approve proofs of direct mail 
• Prepare memorial name list for newsletter mailing and various mailing lists for Public Relations 
• Prepare Annual Report list of all gifts over $250 
• Member of Corporate Compliance Committee

Assistant Manager

Dutchpot Café
Washington, DC

October 2002 to July 2006

Supervise and train employees in sales, cashiering, problem solving and inventory control 
• Control of equipment, food and paper goods inventory 
• Full range of restaurant supply purchasing 
• Greet customers in person and via telephone in order to process their requests 
• Meet with potential customers for catering events 
• Direct payroll activities including benefits and federal and state employee tax reporting 
• Control accounts receivable and eighteen vendor contracts and payable accounts 
• Produce reports including sales and transaction analysis 
• Prepare correspondence and charts utilizing Word and Excel software programs

Store Account Representative

DavCo Restaurants, Inc
Crofton, MD

October 2004 to December 2005

Prepare and submit to Store Operations daily sales for fifty six stores 
• Maintain bakery, daily sales and inventory files 
• Responsible for data entry of daily cash receipts, food and paper inventory, bakery and store transfers 
• Open, sort and code paperwork for data processing 
• Complete assignments within specified deadlines 
• Provide support to front desk receptionist by way of answering incoming calls to Corporate Office, accepting deliveries, checking in visitors and vendors

Communications Specialist

Innovation Center
Takoma Park, MD

July 2002 to February 2003

Maintain Innovation Center's Access database 
• Update and maintain calendar of events 
• Distribute incoming mail 
• Accounts receivable and accounts payable 
• Inventory of all books, articles and other Innovation Center material 
• Process all requests for materials

Database Coordinator

Anne Arundel Medical Center Foundation
Annapolis, MD

May 2000 to July 2002

Maintain donor database accurately and efficiently to include recording all donations 
• Provide reports for the analysis of specific campaigns of fundraising goals 
• Assist in providing direct support to donors in responding to inquiries regarding gift status, receipts and other tax related documents 
• Maintain advance knowledge of database systems and serve as key resource for Foundation 
• Initial Contact for all telephone calls and visitors 
• Open, sort, date and distribute incoming mail 
• Maintain business and individual files 
• Assist Foundation staff with programs and events 
• Prepare and submit to Finance Department reimbursement, accounts payable, travel and petty cash forms for payment 
• Prepare invoices monthly for all pledges 
• Assist with donor and other large mailings

Gifts and Information Specialist

National 4-H Council
Chevy Chase, MD

May 1998 to May 2000

Administrative Assistant II


December 1997 to May 1998


National Cathedral School for Girls

November 2008 to June 2012

Additional Information

Skills and Training 
Blackbaud, Raiser's Edge Microsoft Office Type 50 w.p.m 
Facsimile Machines Copy Machines