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Accountant/ Office Manager

Accountant/ Office Manager

Raymond, NH


• Office Management and Customer Service experience. 
• Flexible and excels at picking up new concepts quickly with minimal supervision. 
• Detail orientated to make sure the job gets done accurately and promptly. 
• 15+ years of Bookkeeping experience. 
• Trained and directed teams of up to 25 workers.

Work Experience

Accountant/ Office Manager

Granite State Flooring
Raymond, NH

2005 to 2012

Bookkeeping, payroll, reconciliations and filing taxes, inventory control. 
• Customer Service, sales, scheduling appointments, advertising, marketing. 
• Human Resources including benefit management.

Lead Server/Banquets

Granite State Flooring
New Castle, NH

2007 to 2008

Provided presidential, five star customer service to guests. 
• Exceeded guest's expectations of a fine dining experience. 
• Ensured all function specific instructions were followed.

Web Technician

Granite State Flooring
Manchester, NH

2006 to 2007

Wrote and posted creative ads for busy web company. 
• Sold electronics on line and supported customer database. 
• Priced & maintained inventory. 
• Collaborated with major websites such as Amazon, Pricegrabber, and EBay, to further expand the company. 
• Assisted supervisors in identifying and resolving website problems.

Human Resource Manager

Independent Services Network
Manchester, NH

2002 to 2005

Developed & implemented policies, procedures & training. 
• Planned seminars, travel, business events & retreats. 
• Responsible for recruitment, drafting ads, and upkeep of personnel files. 
• Knowledge of the ISN programs and respective job positions. 
• Conducted exit interviews, job analysis, job design, performance evaluations. 
• Employee assistance, labor-management, & budgeting. 
• Attended courses and seminars relevant to HR and the human service industry.

Banquet Manager/ Guest Service Agent

Highlander Inn
Manchester, NH

1997 to 2003

Cross-trained in many departments within the hotel to become familiar with the functions and goals of each department. 
• Secretary of Safety Committee. 
• Front Desk duties involved the knowledge and ability to run all functions in the hotel, as well as the switchboard, reservations and registration. 
• Provided concierge services and coordinated Park and Fly. 
• Charged with auditing, sales, and training of other employees. 
• Managed corporate & social functions with no supervision. 
• Assisted the Director of Food and Beverage in supervising, coordinating, and delegating responsibilities to the staff. 
• Ensured guest requests are being followed through completely and satisfactorily. 
• Responsible for billing and accounting of functions as well as inventory control.



Granite State College
Concord, NH


Certificate in Work and Human Relations

Saint Anselm College
Manchester, NH

1993 to 1997

Additional Information

Quicken Books, Quick Books, Microsoft Office, and FrontPage