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Accountant/ Office Manager

Accountant/ Office Manager

Raymond, NH

-

• Office Management and Customer Service experience. 
• Flexible and excels at picking up new concepts quickly with minimal supervision. 
• Detail orientated to make sure the job gets done accurately and promptly. 
• 15+ years of Bookkeeping experience. 
• Trained and directed teams of up to 25 workers.

Work Experience

Accountant/ Office Manager

Granite State Flooring
-
Raymond, NH
-

2005 to 2012

Bookkeeping, payroll, reconciliations and filing taxes, inventory control. 
• Customer Service, sales, scheduling appointments, advertising, marketing. 
• Human Resources including benefit management.

Lead Server/Banquets

Granite State Flooring
-
New Castle, NH
-

2007 to 2008

Provided presidential, five star customer service to guests. 
• Exceeded guest's expectations of a fine dining experience. 
• Ensured all function specific instructions were followed.

Web Technician

Granite State Flooring
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Manchester, NH
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2006 to 2007

Wrote and posted creative ads for busy web company. 
• Sold electronics on line and supported customer database. 
• Priced & maintained inventory. 
• Collaborated with major websites such as Amazon, Pricegrabber, and EBay, to further expand the company. 
• Assisted supervisors in identifying and resolving website problems.

Human Resource Manager

Independent Services Network
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Manchester, NH
-

2002 to 2005

Developed & implemented policies, procedures & training. 
• Planned seminars, travel, business events & retreats. 
• Responsible for recruitment, drafting ads, and upkeep of personnel files. 
• Knowledge of the ISN programs and respective job positions. 
• Conducted exit interviews, job analysis, job design, performance evaluations. 
• Employee assistance, labor-management, & budgeting. 
• Attended courses and seminars relevant to HR and the human service industry.

Banquet Manager/ Guest Service Agent

Highlander Inn
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Manchester, NH
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1997 to 2003

Cross-trained in many departments within the hotel to become familiar with the functions and goals of each department. 
• Secretary of Safety Committee. 
• Front Desk duties involved the knowledge and ability to run all functions in the hotel, as well as the switchboard, reservations and registration. 
• Provided concierge services and coordinated Park and Fly. 
• Charged with auditing, sales, and training of other employees. 
• Managed corporate & social functions with no supervision. 
• Assisted the Director of Food and Beverage in supervising, coordinating, and delegating responsibilities to the staff. 
• Ensured guest requests are being followed through completely and satisfactorily. 
• Responsible for billing and accounting of functions as well as inventory control.

Education

BS

Granite State College
-
Concord, NH

2010

Certificate in Work and Human Relations

Saint Anselm College
-
Manchester, NH

1993 to 1997

Additional Information

TECHNICAL SKILLS: 
Quicken Books, Quick Books, Microsoft Office, and FrontPage