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IT Property Systems support

Health Information Technology Intern

Allen, TX

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I have 3 years of experience working with EHRs. I support clinicians issues and setup accounts. Plus I 3 years of experience of IT support in the Clinical field. I have worked as help desk support in a Large Hospital system, Seton Healthcare Austin Tx and smaller systems Los Barrillos Unidos Community Clinic. I like working with the end users and helping them get back to what they do immediately. I am a strong team player in that when I have an opportunity, I teach the end users on information or how to recover at that moment. I have over 15 years as a trainer while in the Army and in the semiconductor field. I have over 15 years of troubleshooting skill from working on Helicopters to robotic equipment that create computer chips. Thank you 
Ted Palacios

Authorized to work in the US for any employer

Work Experience

IT Property Systems support

G6 Hospitality LLC
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Carrollton, TX
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March 2016 to Present

Update Thin clients Debian OS software for all Motel 6 and Studio 6 properties 
Update the G6HMA property management software for Properties for all Motel 6 and studio 6 properties

Consultant, Helpdesk Support

PepsiCo
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Plano, TX
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December 2014 to Present

Responsibilities 
Desktop support Infrastructure for Pepsico USA call center.  
• Answer incoming calls on workstation connectivity issues 
• Setup and troubleshoot printer/scanners, reload workstations 
• Setup outlook exchange on mobile Apple devices 
• Troubleshoot VPN access, unlock passwords and sync mobile devices 
• Assign tickets to local desktop support teams 
 
Accomplishments 
Help move over outlook email to the Office 365. 
 
Skills Used 
IT support on troubleshooting network connections and printer setups.

EHR and IT specialist

Los Barrios Unidos Community Clinic
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Dallas, TX
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June 2013 to August 2014

Responsibilities 
Perform Desktop support for 180 workstations for clinics in 3 locations. 
• Startup the EHR application in OB unit, support EHR application issues 
• Reimaged computer from Windows XP to Windows 7, MACs, and decommission PCs 
• Perform Network troubleshooting, repair and assist with Server backup and recovery 
• Support Call center, Business Office, Clinical Staff with any issues 
• Setup/close users Accounts in the Active Directory, MS outlook Exchange accounts and printer groups  
 
Accomplishments 
Implement Software updates on the EHR applications. 
Reimaged computers from Windows XP to Windows 7. 
Order equipment for upgrading workstation in the exam rooms. 
 
Skills Used 
Ability to support clinicians on IT applications, printer setup, ipad setup and wifi connections. 
Troubleshoot network issues on Desktops and laptops.

IT Support and Procurement Coordinator

University Behavioral Health of Denton
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Denton, TX
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September 2012 to December 2012

Responsibilities 
Dual role position in Information Technology and Procurement inventory support for a psychiatric hospital 
• Conduct help desk support duties, via phone, remote and desk side to medical staff  
• Support various software to include, MS office, outlook, XP and Windows 7 operating systems  
• PC move add changes, user administration such as password resets, add to domains, user profiles  
• Assist Network administrator with various task such as server routers and switch set ups  
• Also act as POTs IP phone support and audio visual setups  
 
Accomplishments 
I was able to maintain equipment and application support when the IT Directory was in the middle of working on implementation of a new software for the hospital system. 
 
Skills Used 
Trouble shoot, it equipment issues. Assist in Microsoft office application questions. Search for new vendors for medical equipment orders.

Health Information Technology Intern

Ascension Health Information Services
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Austin, TX
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April 2012 to July 2012

Trained on Cerner Millennium 2012 ICD-10-CM compliant application to be able to create and process medical orders to capture the new screen shots to update the reference guide 
• Trained on eClinicalWorks application to participate with the vendor's session training and creating flow sheets with the end-users 
• Observed go live of new applications being implemented, at Dell Children's Medical Center and a small staff clinic of 2 clinicians/1 administrator 
• Learned how IT and Health professionals communicate and work together by going on rounds on all the clinical departments University Medical Center Brackenridge

Motherboard inspection/ tester

VSSI
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Dallas, TX
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January 2011 to March 2012

Inspected laptop motherboards for corrosion, cracks, or damaged components 
• Tested laptop motherboards to verify boot up and basic function checks

Development Team Operator /Technician

Heliovolt Corporation
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Austin, TX
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July 2008 to March 2010

Performed designed experiments from instructions from the Engineers 
• Reported experiment findings to the Engineers 
• Logged data for future reference information 
• Transferred experiment results to Jump and Excel files developing new Thin Film Technology for solar panels 
• Prepared chemical solutions 8mL to 100L batches depending on the requirement 
• Worked with various chemicals and metals: Ammonium Hydroxide, Sulfuric acid, Hydrochloric acid, Copper, Aluminum, Selenium, Cadmium, and Zinc 
• Maintain chemical inventory for the development lab 
• Performed operations/equipment repairs on deposition, sputter and coater tools

Senior Manufacturing Equipment Technician

Intel Corporation
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Rio Rancho, NM
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March 1997 to January 2007

Maintained equipment status reports and informed the Supervisors and Team leads of any tool issues during the shift 
• Attended Operations beginning shift meeting to coordinate a tentative schedule for PMs, and maintenance for the week 
• Performed equipment meetings to assign equipment technicians PMs and repairs 
• Performed end of shift pass downs to inform on tool issues and request to idle tools for PMs the next day 
• Served as a mentor to less experienced peers by motivating, guiding them performing tasks 
• Assisted team members with accessing the information on standards and procedures 
• Communicated risk areas and develop detailed project plans and proposing solutions to roadblocks to the Lithography Supervisors 
• Regularly demonstrated ownership of tasks like training, engineer experiments, or investigation of causes of defective wafers 
• Resolved issues between technicians without having to escalate to the Supervisors 
• Prepared, monitor and review technician's learning plans

Section Leader

U.S. Army Reserves
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Grand Prairie, TX
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May 1983 to April 1990

Sergeant E-5 section leader. Train and assign tasks to 20 individuals. Performed PMs and repairs on UH-1H helicopters. Operated overhead hoist to remove rotor system, engine, and transmissions. Troubleshoot and repair smaller components.

Education

Information Technology

Richland College Dallas
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Dallas, TX

February 2012

Associate of Applied Science in Electronics and Computer Technology

DeVry Institute of Technology
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Irving, TX

February 1997

United States Army Aviation School
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Fort Rucker, AL

November 1983

Certificate in Aviation

UH-1H Helicopter repair
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Fort Rucker, AL

1983 to 1983

Additional Information

Computer Skills: 
Cerner Millennium 2012 ICD-10-CM compliant, eClinicalWorks EHR, Vista EHR, Microsoft Office, SPC++ Statistical Process Control application, JMP Analytical application, VAX, Program Logic Controller software. MTUI Manufacturing Production process control application