I started my journey in the retail industry almost seven years ago; I have worked my way up from being a sales associate all the way to my current position as Operations Manager. Along the way I have acquired beneficial leadership, communication, and multitasking skills. Although I have learned a lot while working for Old Navy, I would like to pursue a more challenging career path.
August 2009 to Present
• Conduct monthly compliance audit to ensure company standards related to safety, markdowns and promotional signage are met.
• Maintain employee personnel files.
• Educate store team on loss prevention and risk management processes through the use of visual aids and in the moment coaching.
•Manage supply and expense budget (supply expense came in over $1,000 under budget for fiscal year 2012)
•Find a resolution for maintenance issues.
•Execute opening and closing store procedures such as cash handling and securing the building.
Service and Training Manager
February 2009 to August 2009
•Implemented monthly incentive contests to help drive results in the Old Navy Card program (exceeded the first quarter’s Old Navy Card goal by 2.1%).
•Conduct interviews and facilitated new hire orientation.
•Educated sales associates on store processes related to the sales floor, fitting room, and cash wrap.
•Trained sales associates on how to drive sales through using promotions and suggestive selling skills at cash registers and fitting rooms.
June 2008 to February 2009
•Led in the execution of the merchandise placement and replenishment processes.
•Assisted in driving sales and profitability through proper merchandising and overall presentation of merchandise.
July 2006 to June 2008
•Provided a customer service while on the sales-floor, fitting room, and at the cash wrap.
•Operated the Point of Sale(POS) system.
•Achieved Old Navy Card application goals.
Bachelor of Science in Marketing
Proficient with Microsoft Word, Excel, Outlook, PowerPoint, and Internet Explorer.
•Proficient with Microsoft Word, Excel, Outlook, PowerPoint, and Internet Explorer.
•Coordinated volunteer activities as Old Navy's Community Leader. (Camp Old Navy 2009, 2010, 2011, & 2012), Adopt-A-Family (2009, 2010, & 2011), and One in a Million (2009)