Missouri City, TX
I am presenting my resume for review by the employer in anticipation of the opportunity to utilize my
experience, skills, and collegiate level education to work for a reputed institution.
May 2010 to October 2011
- Provided customers with alternative means for financing merchandise and supervised the actions of team of 2-3. Compiled customer information, leased merchandise, collected payments, made collection calls, completed service requests, data entry and recall, eprocurement/supply ordering, daily cash drawer audits, compiled daily, weekly and monthly statistical analyses, answered phones and more.
December 2009 to May 2010
- Provided customers with alternative means for financing merchandise. Compiled customer information, collected payments, made collections calls, leased merchandise, completed service requests, completed data entry, faxed checklists, light account management
Front Desk Agent
April 2008 to November 2009
- Acted as front desk agent and Customer Service Representative during night shift hours. Responsibilities included maintaining lobby cleanliness, checking guests in and out, answering phones, making reservations, answering customer inquiries, taking payments, balancing register, overseeing nightly processes, maintaining guest log, corresponding with hospitals to create patient reservations, compiling nightly audit work and more. Worked to create a memorable and excellent stay for all guests.
June 2005 to April 2008
- Acted as office assistant and receptionist. Corresponded with hospitals and verified insurance. Answered phones, collected payments, and other general office duties. Worked to provide patients with quality experience.
Bachelors of Science in Psychology
January 2007 to January 2011
2008 to 2009
2003 to 2007
➢ Answering Multi-line Phone Systems ➢ Customer Service/Customer Relations Experience ➢ Cash handling, Register Balancing, Payment Processing ➢ Extensive Internet, Safari, Internet Explorer, Firefox and E-mail comprehension ➢ Microsoft Office Software Knowledge: Word Processor, Excel, Spreadsheet, Powerpoint, Wordpad, Notepad, Microsoft Office Tools etc.. ➢ Other Software: Macromedia Flash, Adobe Dreamweaver, Adobe Illustrator, Adobe Imageready, PaintShop Pro, Adobe Photoshop, ➢ Typing WPM: 52 ➢ Selling and Recruiting ➢ Managing teams ➢ Photocopying, Scanning, Faxing ➢ Filing and Data Entry ➢ Maintaining Office Cleanliness and Overall Organization ➢ Data Recall ➢ Mailing, Shipping and Receiving Packages and Letters ➢ Creating Memos, Letters, Messages ➢ Supervision and Training Exp
➢ Over 6+ years of experience in administrative assistance.
➢ 7+ years accomplished customer service experience
➢ Advanced collegiate-level training
➢ Capable of finding ways to streamline any process, is organized and efficient
➢ Expert-level knowledge of computer systems, hardware and software including but not limited to: Microsoft Office programs and Word Processor
➢ Dynamic and innovative approaches to all projects/assignments
➢ Detail-oriented, organized and highly capable with working to deadlines in fast-paced environments.
➢ Highly motivated to work hard
➢ Strong oral proficiency, Collegiate-level written proficiency.
➢ Talented, ambitious and committed to being the best.
➢ Friendly, charming and thoughtful personality.
➢ Flexible and adaptable to all situations.
➢ Creative, innovative, and artistically gifted.