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Torquemada Chester

Jacksonville, FL


A versatile manager with a wide range of experience in the Accounts Receivable and collections industry. Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives. First-class problem solving and customer service skills. Dedicated to maintaining high quality standards. Prefer stable position in a pleasant atmosphere conducive to professional growth based on company objectives.

Work Experience

Sales & Catering Assistant

Jacksonville, FL

October 2011 to May 2012 (7 months)

Plans and executes parties and special events. 
• Implements and evaluates office plans, procedures, and processes to improve catering services. 
• Supervises students and staff. 
• Schedules/assigns work. 
• Participates in directing/coordinating activities.

Telephone Sales Rep

Jacksonville, FL

March 2010 to August 2010 (5 months)

Responsible for calling leads to satisfy specific individual goals. 
• Cold-calling leads from Dataman Homeowners Sheets 
• Receive incoming calls from clients generated by mail out leads 
• Schedule appointments for technicians to perform Energy audits and EPA Water Tests


Jacksonville, FL

January 2010 to March 2010 (2 months)

Qualify automobile insurance policy holders with windshield damage for repair 
• Work with All Major and Independent Insurance Carriers to verify coverage 
• Invoice customers and arrange installation or repair 
• Transmit all invoices on a daily basis to corporate for processing, scheduling and payment

Senior Account Specialist

PSS World Medical
Jacksonville, FL

1999 to 2008 (9 years)

Analyze and identify customer problems on accounts. 
• Resolve account discrepancies by investigating documents and making adjustments 
• Coordinate payment schedules with customers 
• Work credit hold reports continuously 
• Provide researchers with proper information to resolve disputes on accounts. 
• Answer customer phone inquiries. 
• Responsible for executing department goals and developing specific team goals. 
Debt Recovery Specialist 
• Contacted customers to arrange terms for payment of delinquent balances. 
• Analyze and track collection ratios 
• Create and send Final Demand Letters to customers 
• Provide monthly reports on status of accounts to upper management 
• Negotiate with customers to resolve past due balances 
• Cross-referenced customer profile w/ Major Credit card companies to establish credit limits 
• Resolve customer disputes and discrepancies in regards to price, freight charges and taxes. 
• Provide shipping information and proof-of-delivery to customers and sales representatives. 
• Maintained a good attendance record 
Cash Applications Clerk 
• Account Research (check pulls, credits issued) 
• Refund check requests & Credit Card Processing 
• Ck by phone payments & data entry 
• Document scanning for record storage, data entry and claim processing


Diploma in Business Management

Sandalwood Senior High Jacksonville -
Jacksonville, FL

Pharmacy Technician

Sanford Brown Institute Jacksonville -
Jacksonville, FL

Medical Billing and Coding

Stratford Career Institute Orange -
Orange, CT

Additional Information

Excellent grammar, verbal, & telephone skills. Fluent in all Microsoft Applications, JDEdwards, ACEVA, 80-90 kpm alpha-numeric w/ minimal or no errors. High energy level, comfortable performing multiple research tasks in conjunction with day to day activities. Good interpersonal skills; ability to communicate with diverse personalities; tactful, mature and flexible. Resourceful, well organized, dependable, efficient, detail and deadline oriented.