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Torquemada Chester

Jacksonville, FL


A versatile manager with a wide range of experience in the Accounts Receivable and collections industry. Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives. First-class problem solving and customer service skills. Dedicated to maintaining high quality standards. Prefer stable position in a pleasant atmosphere conducive to professional growth based on company objectives.

Work Experience

Sales & Catering Assistant

Jacksonville, FL

October 2011 to May 2012

Plans and executes parties and special events. 
• Implements and evaluates office plans, procedures, and processes to improve catering services. 
• Supervises students and staff. 
• Schedules/assigns work. 
• Participates in directing/coordinating activities.

Telephone Sales Rep

Jacksonville, FL

March 2010 to August 2010

Responsible for calling leads to satisfy specific individual goals. 
• Cold-calling leads from Dataman Homeowners Sheets 
• Receive incoming calls from clients generated by mail out leads 
• Schedule appointments for technicians to perform Energy audits and EPA Water Tests


Jacksonville, FL

January 2010 to March 2010

Qualify automobile insurance policy holders with windshield damage for repair 
• Work with All Major and Independent Insurance Carriers to verify coverage 
• Invoice customers and arrange installation or repair 
• Transmit all invoices on a daily basis to corporate for processing, scheduling and payment

Senior Account Specialist

PSS World Medical
Jacksonville, FL

1999 to 2008

Analyze and identify customer problems on accounts. 
• Resolve account discrepancies by investigating documents and making adjustments 
• Coordinate payment schedules with customers 
• Work credit hold reports continuously 
• Provide researchers with proper information to resolve disputes on accounts. 
• Answer customer phone inquiries. 
• Responsible for executing department goals and developing specific team goals. 
Debt Recovery Specialist 
• Contacted customers to arrange terms for payment of delinquent balances. 
• Analyze and track collection ratios 
• Create and send Final Demand Letters to customers 
• Provide monthly reports on status of accounts to upper management 
• Negotiate with customers to resolve past due balances 
• Cross-referenced customer profile w/ Major Credit card companies to establish credit limits 
• Resolve customer disputes and discrepancies in regards to price, freight charges and taxes. 
• Provide shipping information and proof-of-delivery to customers and sales representatives. 
• Maintained a good attendance record 
Cash Applications Clerk 
• Account Research (check pulls, credits issued) 
• Refund check requests & Credit Card Processing 
• Ck by phone payments & data entry 
• Document scanning for record storage, data entry and claim processing


Diploma in Business Management

Sandalwood Senior High Jacksonville -
Jacksonville, FL

Pharmacy Technician

Sanford Brown Institute Jacksonville -
Jacksonville, FL

Medical Billing and Coding

Stratford Career Institute Orange -
Orange, CT

Additional Information

Excellent grammar, verbal, & telephone skills. Fluent in all Microsoft Applications, JDEdwards, ACEVA, 80-90 kpm alpha-numeric w/ minimal or no errors. High energy level, comfortable performing multiple research tasks in conjunction with day to day activities. Good interpersonal skills; ability to communicate with diverse personalities; tactful, mature and flexible. Resourceful, well organized, dependable, efficient, detail and deadline oriented.