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Tracy Buttke

Field Supervisor

Melbourne, FL

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Authorized to work in the US for any employer

Work Experience

Field Installation Supervisor

American Builders Supply
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Melbourne, FL
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October 2014 to Present

Responsibilities 
• Meet with our sub contractors in the field to discuss the scope of work and to make sure they have all the materials they need to complete installations in subdivisions throughout Brevard County 
• Communicate with installers throughout the install process to insure that the scope of work gets completed to our customers needs  
• Communicate with superintendents on a daily basis in the field regarding the time frame on when bumps need to be completed to keep the site schedule flowing 
• Communicate with the shop about challenges that come up in the field that could be corrected in the shop to improve the install process and overall quality of the product 
• Complete the initial QC walk after the install to identify any areas that are not complete or may need to be reworked 
• Complete final QC walk with superintendent to identify areas of improvement with the install at each site 
• Assist superintendents with any service and/or warranty claims  
 
Accomplishments 
I was able to get customer service back up to the level that was expected and required to keep our top two customers loyalty to American Builders Supply. I accomplished this by using my outstanding communication and organizational skills.

Kitchen Cabinet Specialist

Lowes, Inc
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Melbourne, FL
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October 2012 to October 2014

Greet customers and assess their needs and to explain how these needs could be met by specific products and services Lowes offers. 
• Answer customers' questions about products, prices, availability, or credit terms. 
• Measure job sites and design kitchens according to space requirements and local building codes. 
• Prepare sales contracts for orders obtained, and submit orders for processing.

National AIA/CES Coordinator

Wausau Tile, Inc
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Wausau, WI
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October 2007 to January 2012

LEED Green Associate 
Inside Sales House Accounts Division 
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services Wausau Tile offered. 
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. Also maintain customer records, using automated systems. 
• Answer customers' questions about products, prices, availability, or credit terms. 
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations while emphasizing product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. 
• Prepare sales contracts for orders obtained, and submit orders for processing. 
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.

Cost Estimator

Major Industries, Inc
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Wausau, WI
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June 2004 to October 2007

Analyze blueprints and other documentation as well as consult with clients, vendors and personnel in other departments to discuss and formulate estimates on time, cost, materials, and labor costs. 
• Prepare estimates used by management for purposes such as planning, organizing, and scheduling work while conferring with engineers, architects, owners, contractors and subcontractors on changes and adjustments to cost estimates throughout the project. 
• Assess cost effectiveness of products, projects or services, tracking actual costs relative to bids as the project develops. 
• Set up cost monitoring and reporting systems and procedures for the duration of the project.

Store Manager

Hollywood Video
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Wausau, WI
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July 1994 to May 1999

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. 
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. 
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods. 
• Inventory stock and reorder when inventory drops to a specified level. 
• Instruct staff on how to handle difficult and complicated sales. 
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. 
• Assign employees to specific duties. 
• Enforce safety, health, and security rules. 
• Plan budgets and authorize payments and merchandise returns.

Education

Associate in Architecture and Residential Design

Northcentral Technical College -
Wausau, WI

1999 to 2001