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Travis Barnhart

Service Desk Analyst - JNET

Carlisle, PA

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Work Experience

IT Technical Analyst

Diverse Technology Corporation
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January 2013 to Present

2013-2014 Justice Network Project. 
Responsible for answering inquiries and providing resolutions or to facilitate resolutions by routing the issue onto the next level of support. Expert in subject matter pertaining to JNET applications (both hosted and those supported by JNET) and procedural issues as well. Handling all Digital certificate issues. Monitor system status tools for outages and initiate corrective actions. Develop and document troubleshooting information and/or knowledge transfer documentation procedures. Maintain the highest level of expertise with assigned applications. Update JNET's secure and public sites when the portal manager is unavailable. Knowledgeable of the criminal justice system. Excellent organizational skills, demonstrated ability to work as an effective team member without supervision. Process messages left on the Automated Call Director (ACD). Process emails sent to resource account. Process after hour requests and outages when on-call after hours.

GSA IT Service Desk Agent

Catapult Technology
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January 2011 to January 2013

Provide help desk, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support, and user training. Utilization of GSA enterprise management system architecture and help desk, as well as Windows operating systems, to provide centralized support for all installation automation users. Provide customer support for mid-tier, mainframe, client/server, messaging, and personal computer systems. Monitor performance of all supported computer systems and schedule application programs and system utilities, such as backups, are run to ensure customer satisfaction and maintain system integrity. Provide security solutions, password management, and printer, hardware, and software resolutions for all GSA employees, including high level VIP employees. Consistently in the top 3 in the office handling the most calls and retaining a first call resolve percentage of over 65%. Maintain the lowest average call time in the office. For the month of April 2012, my average was 6:05.

Hardware Manager

Computer Tutor LLC
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May 2008 to December 2010

Manager of the store in the absence of the owner. Directly responsible for all customer repairs in a timely and professional manor. Completed work by focusing on customer satisfaction and with great attention to detail. Provided customer support for mid-tier, mainframe, client/server, messaging, and personal computer systems. Provided help desk, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support, and user training. Consistently handled customer data backups, lost data retrieval, and backup reloads.

Server Storage Engineer

EDS/Sun Microsystems
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Camp Hill, PA
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January 2007 to January 2008

Consistently provided support for all storage related server issues. Provided SAN and various network Support, Administrator support for all types of SUN Microsystems servers. Provided support for Solaris volume manager, VERITAS, Disk support, hardware and software support of Sun Micro system servers. Performed UNIX, Linux, Windows, Patch upgrades, software installation on servers and business operated computers. Provided customer support for mid-tier, mainframe, client/server, messaging, and personal computer systems. Provided help desk, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support, and user training for all SUN Microsystems servers and equipment.

Help Desk

Technology Advancement Group
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Mechanicsburg, PA
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June 2003 to April 2005

at DISA (Defense Information Systems Agency) Mega center as a Level 2 network analyst. Served as an Information Technologist Specialist performing work, independently or as a member of a team, in the design, development, testing, delivery, and support of information technology (IT) web-based applications, databases, and services. Designed, programed, documented, developed, modified, tested, installed, implemented, and supported new or existing applications software. Monitored several high security networks that directly affected the United States military and worked closely with military officials to resolve any issues. Provided excellent customer support and analyzed problems within the networks and fixed accordingly. Directly and indirectly supported the war-fighter by keeping the networks running stable and securely. Worked independently to monitor and resolve issues on an off shift. A member of a mission critical team and held a secret security clearance.

A member

Aspen
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Mechanicsburg, PA
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April 2001 to June 2003

RG2 Mechanicsburg, Pa 
Position: Level 1 Help Desk Support- April 2001-June 2003 
Provided help desk, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support, and user training at the DISA (Defense Information Systems Agency) Mega center. Utilized knowledge of military enterprise management system architecture and help desk, as well as Windows operating systems, to provide centralized support for all installation automation users. Provided customer support for mid-tier, mainframe, client/server, messaging, and personal computer systems. A member of a mission critical team and held a secret security clearance.

Education

Certificate in Microsystems Technology

Computer Learning Network -
Camp Hill, PA

1999 to 2000

Graphic arts

Franklin County Vo-Tech School Chambersburg -
Chambersburg, PA

Additional Information

Operating Systems: MS DOS, Windows 3.1, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7, Solaris, MVS/ESA, OS390, VM, Linux, Unix 
File systems: UFS, VxFS, ZFS, FAT32, ext3 
HDI certification