Administrative Assistant seeking an opportunity to apply Office Administration, Office Management Human Resource, Project Management, Sales and Customer Service. Versatile experience in adaptive changing market conditions. Demonstrates the ability to provide excellent customer service, tenacious work attitude, innovative, proactive, negotiator, problem solver, strong communication skills, team player and motivator with a focus on increasing company revenue and product longevity.
Benefits, Time, and Attendance
Worked in concert with Human Resources
Enforced Compliance Management efforts
Proficient with MS Word/ Excel / PowerPoint/ Access/ Publisher
Technical Areas of Experience:
Microsoft Office XP
Printer Site Fulfillment
Microsoft Windows 7
Digital Store Front
Authorized to work in the US for any employer
E-Commerce Project/Office Manager
May 2015 to January 2016 (8 months)
Managed the operations of the e-commerce division for this organization providing the highest level of customer service adhering to standards set by the company. Communicated with various departments including account management, creative services, estimating, production, and shipping, as well as customers and vendors to ensure jobs orders were produced within clients’ time constraints. Ensure orders are entered and shipped in a timely manner. Provided Help Desk support to vendors and customers ordering online. Processed all incoming e-commerce orders via MIS system – PSI, Pace and DSF with accurate and detailed information. Responded to inquiries and acted as the liaison between departments to fulfill customer requests. Additionally, addressed any invoice discrepancies; exhibits excellent communications skills.
Lead Generator / Business Development Associate
November 2014 to May 2015 (6 months)
Identified business needs and issues, captured market intelligence, and qualified, nurtured and delivered opportunities which generated sales for our clients. Conducted at minimum 100 - 120 outbound calls per day to potential C-Level executives in an effort to schedule appointments.
Virtual Independent Customer Service Agent
December 2013 to November 2014 (11 months)
Manages inbound sales calls for various organizations via the virtual office. Addresses questions by actively listening to provide appropriate responses to ensure proper handling of each client call. Promote up-sells on various products seen on TV and advertisements. Adheres to all scripts in an effort to remain compliant. Dispositions and closes all required fields accurately and efficiently. Provides friendly, upbeat and professions customer care on each client call.
December 2012 to November 2013 (11 months)
Managed, developed, trained and motivated a team of 13 Admissions Representatives to achieve their individual and team goals. Accomplished monthly metrics and over achieved targeted benchmarks. Oversaw and ensured the entire admissions process from lead generation to end of the first month of class. Interviewed and hired admissions representatives and maintained staffing plans. Interfaced with prospective and existing customers and key influential's to communicate the philosophy and features of the school.
Lead Admissions Representative
September 2011 to December 2012 (1 year, 3 months)
Managed, developed, trained and motivated team of 12 employees on the Inside sales platform.
Conducted weekly admissions meetings, as well as stand-ups if DOA not present.
Scheduled an average of 5 appointments daily and responsible for conducting 100 dials per day in an effort to set strong appointments to show. Submit daily activity report to the head of our SBU Admissions.
July 2010 to September 2011 (1 year, 2 months)
Managed, developed and trained a team of 18 employees to include 3 sales platforms, Inside Sales, High School sales and National Sales. Met and over achieved sales quotas resulting in increased revenues by 15%.
Oversaw and ensured the entire admissions process from lead generation to end of the first month of class. Interviewed and hired admissions representatives and maintained staffing plans. Interfaced with prospective and existing customers and key influential's to communicate the philosophy and features of the school.
May 2005 to July 2010 (5 years, 2 months)
Demonstrated the ability to lead, mentor, train, appraise, motivate and retain admission representatives and takes the lead on projects pertinent to the success of the organization. Achieving and escalating student enrollment and sales goals annually from an initial 4% to 80% over a 5 year period, resulting in school's overall profit margin, generating $7.5 million, a direct result of increased student enrollment for all programs. Compiles statistics, prepares reports and communicates results to management, utilizing Paradox and Campus Vue. Market the school's products and services by developing and interfacing with established customers. Oversaw the hiring of admission representatives, and maintained staffing plans.
Interfaced with prospective and existing Customers and key influential to communicate the philosophy and features of the school.
Senior Admissions Representative
June 2003 to September 2004 (1 year, 3 months)
Coordinated daily appointments with potential students via incoming lead calls and personal developed leads.
Scheduled a total of 25 appointments per week to ensure weekly goals were accomplished. Conducted interviews daily with prospective students and advising on best career field to pursue.
Exceeded corporate goals consistently in the areas of appointment setting and closing
resulted in student enrolls.
March 2002 to May 2003 (1 year, 2 months)
Coordinated appointments with potential students via incoming lead calls and personal developed leads.
Conducted interviews daily with prospective students and advising on best career field to pursue.
Exceeded corporate goals consistently in the areas of appointment setting and closing resulting student enrollment. Achieved top percentile regarding student enrollments company-wide.
Sales & Marketing Representative
January 2001 to March 2002 (1 year, 2 months)
Marketed document destructive service to mid-size to large companies. Contacted corporate level managers and various business leaders to provide solutions to increasing overall company bottom line. Performed extensive client consultation and product demonstration on appointments. Achieve top 5% appointment setter status out of 1,500 sales representatives nationwide.
Awarded the status of high achiever out of 10 representatives for the Atlanta region obtaining $28k in quarterly sales. Trained and supervised new sales staff in administrative procedures and in the field.
2000 to 2001 (1 year)
Account Executive, Office Depot, 1999-2000;
1998 to 1999 (1 year)
Westin Trading Corp., 2/97-10/97 (company closed);
1996 to 1997 (1 year)
Bachelors of Science
2014 to 2018