Strong Dynamic Sales Closer seeking opportunity to apply Sales Management, Marketing, Human Resource, Public Relations, Training and Personnel Development. Versatile experience in adaptive changing market conditions. Demonstrates ability to provide excellent customer service, tenacious work attitude, innovative, proactive, master negotiator, problem solver, strong communication skills, team player and motivator with a focus on increasing company revenue and product longevity.
Sales and Marketing Expert Managed roll out of various Benefits, Time and Attendance
Master Negotiation Skills Worked in concert with Human Resources
Results Driven Account Management Strategic Sales Project Management
Defines Proposals & Quotations Measurable Risk Management
Focused Customer Targeting Dynamic Platform Presentations
Establishes key contacts Territory Sales Management
Enforced Compliance Management efforts Proficient with MS Word/Excel/.PowerPoint/ Access/Publisher
November 2014 to Present
Responsible for conducting at minimum 100 - 150 outbound calls per day to potential customers in an effort to schedule
appointments. Adheres to the above required metrics daily and schedule 3-5 appointments per day. Generated $116,000 in new business within first six weeks in this role. Creates phone scripts, spread sheets and update CRM daily, documenting the
results of each call and appointments set.
Virtual Independent Customer Service Agent
December 2013 to November 2014
Manages inbound sales calls for various organizations via virtual office. Addresses questions by actively listening to provide appropriate responses to ensure proper handling of each client call. Promote up-sells on various products seen on TV and advertisements. Adheres to all scripts in an effort to remain compliant. Dispositions and closes all required fields accurately and efficiently. Provides friendly, upbeat and professions customer care on each client call.
Director of Admissions
December 2012 to November 2013
Managed, developed, trained and motivated a team of 13 Admissions Representatives to achieve their individual and team goals. Accomplished monthly metrics and over achieved targeted benchmarks. Oversaw and ensured the entire admissions process from lead generation to end of first month of class. Interviewed and hired admissions representatives and maintained staffing plans. Interfaced with prospective and existing customers and key influential's to communicate the philosophy and features of the school.
Lead Admissions Representative
September 2011 to December 2012
Managed, developed, trained and motivated team of 12 employees on the Inside sales platform.
Conducted weekly admissions meetings, as well as stand ups if DOA not present.
Scheduled an average of 5 appointments daily and responsible for conducting 100 dials per day in an effort to set
strong appointments to show. Submit daily activity report to the head of our SBU Admissions.
Director of Admissions
July 2010 to September 2011
Managed, developed and trained a team of 18 employees to include 3 sales platforms, Inside Sales, High School
sales and National Sales. Met and over achieved sales quotas resulting in increased revenues by 15%.
Oversaw and ensured the entire admissions process from lead generation to end of first month of class. Interviewed and hired admissions representatives and maintained staffing plans. Interfaced with prospective and existing customers and key influential's to communicate the philosophy and features of the school.
Director of Admissions
May 2005 to July 2010
Demonstrated the ability to lead, mentor, train, appraise, motivate and retain admission representatives and takes
the lead on projects pertinent to the success of the organization. Achieving and escalating student enrollment and sales goals annually from an initial 4% to 80% over a 5 year period, resulting in school's overall profit margin, generating $7.5 million, a direct result of increased student enrollment for all programs. Compiles statistics, prepares reports and communicates results to management, utilizing Paradox and Campus Vue. Market the school's products and services by developing and interfacing with established customers. Oversaw the hiring of admission representatives, and maintained staffing plans.
Interfaced with prospective and existing Customers and key influential to communicate the philosophy and features of the school.
Senior Admissions Representative
June 2003 to September 2004
Coordinated daily appointments with potential students via incoming lead calls and personal developed leads.
Scheduled a total of 25 appointments per week to ensure weekly goals were accomplished. Conducted interviews daily with perspective students and advising on best career field to pursue.
Exceeded corporate goals consistently in the areas of appointment setting and closing
resulted in student enrolls.
March 2002 to May 2003
Coordinated appointments with potential students via incoming lead calls and personal developed leads.
Conducted interviews daily with perspective students and advising on best career field to pursue.
Exceeded corporate goals consistently in the areas of appointment setting and closing resulting student
enrollment. Achieved top percentile regarding student enrollments company-wide.
Sales & Marketing Representative
January 2001 to March 2002
Marketed document destructive service to mid-size to large companies. Contacted corporate level managers and various business leaders to provide solutions to increasing overall company bottom line. Performed extensive client consultation and product demonstration on appointments. Achieve top 5% appointment setter status out of 1,500 sales representatives nationwide.
Awarded the status of high achiever out of 10 representatives for the Atlanta region obtaining $28k in quarterly
sales. Trained and supervised new sales staff in administrative procedures and in the field.
Previous Experience Includes:
2000 to 2001
Account Executive, Office Depot, 1999-2000;
1998 to 1999
Westin Trading Corp., 2/97-10/97 (company closed);
1996 to 1997
Series 3 Commodity Broker, Secretary, Inter-American Development Bank
1992 to 1996
Bachelors of Science
2014 to 2018