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Vernon Dickens

Work Study Student

Norfolk, VA

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Seeking a challenging position where I can utilize my professional past work experiences to enhance administrative operations.

Work Experience

Work Study Student

Tidewater Community College Virginia Beach
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Beach, Virginia, US
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May 2006 to December 2009

25 hour per week) 
Supervisor, Emanuel Chestnut, Jr. #757-822-7239, May contact. 
 
* Provided customer service for soldiers, veterans, and dependents, giving them precise information according to their educational program plan. 
* Prepared students education records for proper class assignments to ensure proper payment of benefits according to Department of Veteran's Affairs procedures. 
* Maintained all students' financial and educational records within a database and safeguarded filing system. 
* Briefed Veteran's Affairs Manager and Supervisor daily on the operations concerning student's educational / financial records during enrollment season following the Department of Veteran's Affairs procedures.

Facility Services Supervisor

Austin, TX
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December 1995 to August 2000

Austin, Texas (48 hours per week) 
Human Resource Manager, Monica Ross #254-404-4000/4110 May contact. 
 
* Supervised and counseled 15 Facility Services Representatives on their performance and attendance. 
* Interviewed and hired potential candidates for employment, as well as taking disciplinary actions with employees according to City of Austin (COA) personal policies. 
* Responsible for training all employees on safety, emergency, and evacuation procedures, usage of communication equipment, report writing, fire and security alarm operation, computer operation, customer service skills, protocol for building and external property patrols, parking procedures, access control procedures, special event operations, keys and vehicle sign-out/in procedures. 
* Processed and issued access badges to all convention center full time employees, event clients, and part-time event staff using Northern Security Badge making software in a database system. 
* Prepared budget for personnel equipment and supplies, providing quarterly and yearly accountability reports for the facility manager. 
* Tracked and reviewed employee's time cards in preparation for payroll. 
* Enforced safety procedures according to City of Austin Risk Management Program. 
* Maintained all employees' counseling, payroll, training, performance, and attendance records in a database and filing systems. 
* Attended weekly staff and event planning meetings that included, event coordinators, vendors, EMS, facility manager, operation manager, event producers, audio visual personal, sound crew, security manager, law enforcement, clean-up crew manager, parking manager, and contractors responsible for setting up equipment.

Facility Services Representative

Austin, TX
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December 1995 to May 1996

60 hours per week) 
Human Resource Manager, Monica Ross #254-404-4000/4110 May contact. 
 
* Supervised a team of five Facility Services Representatives during special events at the convention center. 
* Performed patrols of facilities, including garage and parking lots; guarding against theft, fire, illegal entry. 
* Effectively operated automated video surveillance security and fire alarm systems, 2 way, mobile radio communication systems, and hand held or walk-through mobile metal detector systems. 
* Prepared daily activity reports in a secure database to ensure an accurate log of all daily activities.

United States Army
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February 1980 to January 1993

Platoon Sergeant

United States Army
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Fort Hood, TX
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January 1992 to February 1992

Supervisor Sergeant 1st Class Zaleski, Retired. 
 
* Communicated with soldiers through radio systems, written operation orders, and oral staff meetings. 
* Effectively deployed soldiers in a field training environment through precise oral and written commands. 
* Administered oral and written counseling to soldier according to the Army Uniform Code of Military Justice; resulting in receipt of several letters of achievement for outstanding communication and leadership skills. 
* Maintained personal weapon and chemical gear.

Driver Training Sergeant

United States Army
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Fort Hood, TX
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May 1991 to January 1992

Supervisor Sergeant 1st Class Zaleski, Retired. 
 
* Conducted quarterly and annually drivers' education and training on various Military and State of Texas safety regulations, resulting in a 100% accident free rating for the unit during tenure as Driver Training Sergeant. 
* Maintained a DA Form 348 training record on every soldier in the unit by logging all data for training on tactical track vehicles and wheel vehicles that were operated in a field environment, on the Military installation, and Texas State highways. 
* Maintained personal weapon and chemical gear.

Squad Leader Sergeant

United States Army
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Fort Hood, TX
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December 1987 to April 1991

Supervisor Sergeant 1st Class Ortiz, Honorable Discharged. 
 
* Supervised three Vulcan Air defense Artillery Crewman and was responsible for over one million dollars of equipment including a track vehicle, a stinger missile, ammunition, communication equipment, and basic maintenance tools. 
* Conducted training in radio communications, preparation of written reports, and map reading to ensure squad was combat ready. 
* As the Squad Leader in the Gulf War, the responsibilities included guarding against hostile air and ground targets to ensure the security of military perimeter. 
* Utilizing the Army Uniform Code of Military Justice and Army standard counseling statements, conducted oral and written counseling and guidance to oral and written counseling to my soldier according to the soldiers to ensure order and discipline within the squad during combat operations and peace time.

Senior Gunner Sergeant Germany

United States Army
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September 1984 to November 1987

56 hour per week) 
Supervisor Staff Sergeant Daniel, Honorable Discharged.

Senior Gunner Sergeant

United States Army
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Fort Bliss, TX
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March 1983 to July 1984

56 hours per week) 
Supervisor retired no contact information 
 
* Responsible for the maintenance of the Vulcan Weapon System Gunship and the communication equipment that was wired to each compartment inside the vehicle. 
* As a gunner in combat duties were to positively identify friendly and hostile aircraft with 100% accuracy. 
* Communicated effectively with all crewmen orally and in writing to ensure all information was disseminated properly. 
* Maintained personal weapon and chemical gear.

Driver

United States Army
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Fort Stewart, GA
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June 1980 to February 1981

56 hours per week) 
 
* Provided security patrols and check point security. 
* Positively identified friendly and hostile aircraft with 100% accuracy. 
* Responsible for the maintenance of the Vulcan Weapon System and the communication equipment. 
* Communicated effectively with all crewmen orally and in writing to make certain all information was disseminated properly. 
* Maintained personal weapon and chemical gear.

First Aide

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December 1979 to February 1980

training. 
* Field/ Combat operations training. 
* Land Navigation training. 
* Security operation training. 
* Communications equipment/ oral communication training.

Auto Body Shop helper

Kimnach Ford
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Virginia Beach, VA
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January 1977 to November 1979

* Cleaned floors and equipment. 
* Assisted manager with ordering auto body parts. 
* Delivered / picked up parts.

Education

Associate of Science in Social Science

Tidewater Community College

2006

Additional Information

QUALIFICATIONS 
 
* 12 years 7 months of active honorable military service 
* Accomplished leader/supervisor with over 15 years of experience with training personnel in customer service skills, security operations, and safety 
* Security and fire alarm database operation / programming 7 years experience 
* Time cards and timekeeping with 5 years experience. 
 
SOFTWARE KNOWLEDGE 
 
* Windows NT and Microsoft Windows XP (2002) 
* Microsoft Word, Excel, Power point, Outlook (2010) 
* Windows 7 (2010) Microsoft Office (2010)