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Wendy Esformes

HUMAN RESOURCES PROGRAM MANAGER

Sutton, MA

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Work Experience

HUMAN RESOURCES PROGRAM MANAGER

Spencer Technologies
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Northborough, MA
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February 2011 to June 2013

Administered all health, disability, and 401K programs. 
• Recruited, screened, tracked, scheduled, and hired new employees. 
• Responded to employee inquiries concerning pay, performance reviews, and paid time off. 
• Educated employees regarding FMLA, tracked eligibility, and oversaw all leaves of absence. 
• Amended, upheld, and distributed employee handbook. 
• Updated employee information within HR database using Paychex. 
• Maintained employee records, both electronic and hard-copy. 
• Perpetuated the company's 300 and 300A OSHA logs. 
• Initiated all Workers' Compensation claims. 
• Executed employee discipline and terminations. 
• Completed all requests for verifications of employment and state unemployment inquiries. 
• Assisted with all payroll needs (including submitting weekly payroll, tracking attendance, reviewing check stubs with employees, processing expense reports, etc).

Input employee

Protocol Global Solutions
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Worcester, MA
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2010 to 2011

Worcester, MA 
HUMAN RESOURCES BUSINESS PARTNER (2010 - 2011) 
• Oversaw the delivery of local HR programs and services. 
• Recruited, assessed, hired, and oriented new employees. 
• Input employee data using multiple ADP programs. 
• Assisted with payroll issues and check distribution. 
• Maintained employee filing system. 
• Administered health benefits. 
• Communicated and enforced company policies and procedures. 
• Addressed employee relations matters. 
• Provided guidance and recommendations regarding discipline and terminations. 
• Interacted with all federal, state, and local agencies inquiring about the employees.

EMPLOYEE SERVICE SPECIALIST-SR

Washington Mutual
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Seattle, WA
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2005 to 2009

Familiarized employees with corporate and Human Resource policies, via both phone and email contacts. 
• Guided employees and managers through HR processes such as time reporting, payroll, leaves of absence, and terminations. 
• Assisted employees with understanding the calculations on their W-2 tax form. 
• Trained and mentored new hires to teach them the practices and systems of the Employee Service Center. 
• Researched and responded to inquiries that were not able to be resolved on first contact. 
• Completed verification of employment and state disability forms. 
• Represented the Accounts Payable and Employee Reimbursement teams while they were part of the HR department.

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Verizon Wireless
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Bellevue, WA
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2004 to 2005

Assessed and clarified customer needs with a focus on first call resolution, which often involved multiple contacts with the same account holder. 
• Educated customers on the billing practices of the company. 
• Resolved billing and technical inquiries. 
• Processed phone and accessory orders.

SPECIALTY SERVICES INBOUND REPRESENTATIVE

Western Wireless
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Issaquah, WA
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2003 to 2004

Evaluated and interpreted billing and payment inquiries. 
• Negotiated payment arrangements that met the needs of the customer and the company. 
• Addressed angry customers whose service had been interrupted. 
• Established new accounts or additional cellular features as requested.

Sales Associate

Discovery Channel Store
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Portland, ME
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1998 to 2003

Customer Service Representative

Wright Express
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Portland, ME
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2001 to 2002

Program Manager

Kennebec Girl Scout Council
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Portland, ME
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1998 to 2001

Education

Bachelor of Science in Natural Resources

University of Maine -
Orono, ME

Additional Information

SKILLS 
• Paychex applications (HR and Preview) 
• Harpers (Millennium and HR database) 
• ADP applications (PayForce, I-9, Background Screenings) 
• Benefit websites (BCBS, MetLife, VSP, UHC, Indigo) 
• Applicant tracking systems 
• inContact skills assessment program 
• Microsoft Office (particularly Word, Excel, and PowerPoint) 
• Outlook 
• PeopleSoft 
• KANA email system 
• Remedy ticketing system and other mainframe billing systems