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Wendy Esformes


Sutton, MA


Work Experience


Spencer Technologies
Northborough, MA

February 2011 to June 2013

Administered all health, disability, and 401K programs. 
• Recruited, screened, tracked, scheduled, and hired new employees. 
• Responded to employee inquiries concerning pay, performance reviews, and paid time off. 
• Educated employees regarding FMLA, tracked eligibility, and oversaw all leaves of absence. 
• Amended, upheld, and distributed employee handbook. 
• Updated employee information within HR database using Paychex. 
• Maintained employee records, both electronic and hard-copy. 
• Perpetuated the company's 300 and 300A OSHA logs. 
• Initiated all Workers' Compensation claims. 
• Executed employee discipline and terminations. 
• Completed all requests for verifications of employment and state unemployment inquiries. 
• Assisted with all payroll needs (including submitting weekly payroll, tracking attendance, reviewing check stubs with employees, processing expense reports, etc).

Input employee

Protocol Global Solutions
Worcester, MA

2010 to 2011

Worcester, MA 
• Oversaw the delivery of local HR programs and services. 
• Recruited, assessed, hired, and oriented new employees. 
• Input employee data using multiple ADP programs. 
• Assisted with payroll issues and check distribution. 
• Maintained employee filing system. 
• Administered health benefits. 
• Communicated and enforced company policies and procedures. 
• Addressed employee relations matters. 
• Provided guidance and recommendations regarding discipline and terminations. 
• Interacted with all federal, state, and local agencies inquiring about the employees.


Washington Mutual
Seattle, WA

2005 to 2009

Familiarized employees with corporate and Human Resource policies, via both phone and email contacts. 
• Guided employees and managers through HR processes such as time reporting, payroll, leaves of absence, and terminations. 
• Assisted employees with understanding the calculations on their W-2 tax form. 
• Trained and mentored new hires to teach them the practices and systems of the Employee Service Center. 
• Researched and responded to inquiries that were not able to be resolved on first contact. 
• Completed verification of employment and state disability forms. 
• Represented the Accounts Payable and Employee Reimbursement teams while they were part of the HR department.


Verizon Wireless
Bellevue, WA

2004 to 2005

Assessed and clarified customer needs with a focus on first call resolution, which often involved multiple contacts with the same account holder. 
• Educated customers on the billing practices of the company. 
• Resolved billing and technical inquiries. 
• Processed phone and accessory orders.


Western Wireless
Issaquah, WA

2003 to 2004

Evaluated and interpreted billing and payment inquiries. 
• Negotiated payment arrangements that met the needs of the customer and the company. 
• Addressed angry customers whose service had been interrupted. 
• Established new accounts or additional cellular features as requested.

Sales Associate

Discovery Channel Store
Portland, ME

1998 to 2003

Customer Service Representative

Wright Express
Portland, ME

2001 to 2002

Program Manager

Kennebec Girl Scout Council
Portland, ME

1998 to 2001


Bachelor of Science in Natural Resources

University of Maine -
Orono, ME

Additional Information

• Paychex applications (HR and Preview) 
• Harpers (Millennium and HR database) 
• ADP applications (PayForce, I-9, Background Screenings) 
• Benefit websites (BCBS, MetLife, VSP, UHC, Indigo) 
• Applicant tracking systems 
• inContact skills assessment program 
• Microsoft Office (particularly Word, Excel, and PowerPoint) 
• Outlook 
• PeopleSoft 
• KANA email system 
• Remedy ticketing system and other mainframe billing systems