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William Ina

Store Manager

Studio City, CA

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❑ Directed operations of 4 multimillion-dollar Walgreens Drug Stores over an 8 year period 
❑ Improved sales, profits and public image through overall development and protection of store assets, staffing and customer service strategies 
❑ Successfully built the Lynchburg market for Walgreens by opening the first two stores in Lynchburg, and three of the four stores 
❑ Grew sales by providing excellent customer service 
❑ Sold products to customers based on the needs of the market to help grow sales for the company and the customer

Work Experience

Store Manager

Dollar General Stores
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Richmond, VA
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October 2010 to March 2011

* Responsible for delivering consistent positive results through efficient store management execution; creates business plans with the district manager to achieve goals 
* Drives sales by identifying and acting upon local store opportunities, community relations, and tailoring merchandise selection to local customers 
* Selects, trains and develops managers, teaching them to interview, and develop talent to drive sales, control expenses and achieve goals 
* Handle all aspects of human relations such as hiring, firing, loss prevention, employee evaluations, and builds talent bench for future promotions 
* Control the store budget, ensuring correct appropriation of payroll and operational expenditures to achieve the sales per hour goal 
* Observes the conditions of the store's facilities and takes immediate action to correct any building maintenance issues

Store Manager

Barnes & Noble
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Christiansburg, VA
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February 2008 to August 2010

* Responsible for delivering consistent positive results through efficient store management execution; creates business plans with the district manager to achieve goals 
* Drives sales by identifying and acting upon local store opportunities, community relations, and tailoring merchandise selection to local customers 
* Selects, trains and develops managers, teaching them to interview, and develop talent to drive sales, control expenses and achieve goals 
* Handle all aspects of human relations such as hiring, firing, loss prevention, employee evaluations, and builds talent bench for future promotions 
* Control the store budget, ensuring correct appropriation of payroll and operational expenditures to achieve the sales per hour goal 
* Observes the conditions of the store's facilities and takes immediate action to correct any building maintenance issues

Store Manager

Walgreens Pharmacy
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Richmond, VA
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May 1999 to November 2007

* Managed inventory budgets, selected and ordered new merchandise, liquidated overstocked items and recommended policies designed to maximize profits 
* Worked as district hiring and training manager; recruited management trainees from major universities, job fairs and all over the community 
* Trained and mentored several management trainees with six being promoted to the store manager position 
* Handled hiring and firing, payroll, internal and external loss prevention; ordering merchandise for ads and seasons; merchandising for the markets needs, maintaining planograms; vendor relations; review P&L statements and ledger reconciliation 
* Maintained store to company standards and ensured that the employee training modules were updated 
* Managed about 40 employees of 3-7 assistant managers 
* Controlled expenses and hired vendors for the district floor cleaner window washer etc 
* Recognized as market leader for the Lynchburg market 
* Walked the store daily looking for opportunities for improvement

Route Sales Vendor

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1992 to 1997

* Delivered diverse products to local stores; directed inventory, built displays and monitored expenses 
* Trained new route salesman and helped in recruiting strong candidates for the position 
* Placed orders daily and manged inventory levels while keeping up with product freshness and quality standards

Education

Business Administration

Arapahoe Community College -
Denver, CO

1991 to 1992

Business Administration

J.Sergeant Community College -
Richmond, VA

1990 to 1991

Additional Information

Areas of Expertise 
 
Strategic Planning 
Budgeting/ Finance 
Team building 
Staff Development 
Profitability improvement 
Market Analysis 
Advertising and Marketing