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Call Center Supervisor /Representative

Student, Entrepreneur, Manager, Leader

Baltimore, MD


Authorized to work in the US for any employer

Work Experience

Call Center Supervisor /Representative

Easy Rest Adjustable Beds
Baltimore, MD

Set up appointments, follow scripts, rebuttal the customers until they change their minds. Set appointment goals everyday, worked the automated dialer and set up all the fetches and the different campaigns the call center representatives use on a daily basis  
Setting at least 20+ every day, and usually sit about 75-80 percent of the customers to sit in the In Home Presentation  
Skills Used 
Management Skills, Leadership skills, Social skills, Listening skills, Sales, Data Entry, Telemarketing Skills, Customer Service skills

Warehouse Associate

Rite Aid Distribution Center
Perryman, MD

January 2012 to August 2012 (7 months)

organized toats by stores and by waves, wrapped pallets, palletizing, and even work on the line to make sure that the toats were being put in the proper places where the toats and boxes were being shipped

Customer Service Associate

Giant Foods
Baltimore, MD

October 2009 to July 2011 (1 year, 9 months)

attended to carts, make sure carts were locked and secured at night time before closing, and unlocked in the morning and also clean out the cart station and made sure there was no debris or any form of trash, also made sure to maintain the property in fashionable honor

Cleaning Supervisor

Clean as a Whistle
Beverly, MA

November 2008 to July 2009 (8 months)

commercial cleaning, office cleaning, recycling, vacuuming and also trained new employees and supervised three employees

Sales Associate/ Inventory control/ Shoe salesman

Macy's Department Store
Peabody, MA

November 2006 to June 2007 (7 months)

collected cash/ debit, credit and even card transactions, opened/closed the store at night, Inventory, worked in different departments, worked in inventory control when I was called upon to inventory the whole store, and even helped move the store displays when store relocated


BA in Biblical Studies (Pastoral Ministry)

Maryland Bible College and Seminary
Baltimore, MD

2009 to 2016


Sales, Management, Leadership, Mentorship, and Customer Service (10+ years)

Additional Information