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Yiesha Turrentine-Stevens

Waldorf, MD


To obtain a position that will enable me to utilize and expand upon my experience in human resources and strong communication skills.

Work Experience

Sr. Human Resources Specialist

Lanham, MD

March 2009 to Present

• Supervise and train Human Resources team members  
• Contact potential applicants to ensure that staffing needs of all departments are always met  
• Maintain staff moral through benefits communication and recognition events 
• Partner with all leaders to ensure weekly schedules are completed on time and do not exceed payroll 
• Data Entry 
• Conduct New Hire Orientation


UNO Chicago Grill
Washington, DC

October 2008 to March 2009

Ensure each guest has a seat in the restaurant 
• Ring out take-out orders 
• Prepare take-out orders for delivery/pick-up


Shopper's Food Warehouse
Forestville, MD

May 2006 to August 2008

Answer customers' questions, and provided information on procedures or policies. 
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change 
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners 
• Greet customers entering establishments 
• Issue receipts, refunds, credits, or change due to customers 
• Issue trading stamps, and redeem food stamps and coupons 
• Maintained clean and orderly checkout areas

Medical Assistant

Primary Care Doctors Group
Washington, DC

July 2007 to July 2007

Answering Patient service inquires 
• Checked vital signs 
• Administered needles and drawn blood 
• Schedule Appointments 
• Filing, Faxing, and Labeling 
• Received Co-payments 
• Answered Phones

Customer Service

Best Buy
Arlington, VA

June 2005 to January 2006

Benefits of excellent customer service 
• Clarify individual's role in customer interactions 
• Activate powerful internal customer service 
• Demonstrate the importance of attitude 
• Establish a powerful first impression 
• Gain customer trust and rapport 
• Maintain good telephone etiquette 
• Apply great listening skills 
• Learn to apply the principles of emotional intelligence 
• Deal successfully with difficult customers 
• Handle emotions on the job 
• Defuse angry and abusive customers 
• Resolve complaints 
• Creating customer loyalty 
• Ensure repeat business 
• Cashier


Medical Administrative Office Assistant Certificate in Medical Administrative Office Assistant

College of Southern Md -

2014 to 2015

Diploma in Medical Assistance Program

Everest College

2006 to 2007

High School Diploma

Suitland High School

2001 to 2005

Additional Information

Typing 50 WPM 
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Internet Explorer