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Yiesha Turrentine-Stevens

Waldorf, MD

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To obtain a position that will enable me to utilize and expand upon my experience in human resources and strong communication skills.

Work Experience

Sr. Human Resources Specialist

Target
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Lanham, MD
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March 2009 to Present

• Supervise and train Human Resources team members  
• Contact potential applicants to ensure that staffing needs of all departments are always met  
• Maintain staff moral through benefits communication and recognition events 
• Partner with all leaders to ensure weekly schedules are completed on time and do not exceed payroll 
• Data Entry 
• Conduct New Hire Orientation

Hostess

UNO Chicago Grill
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Washington, DC
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October 2008 to March 2009

Ensure each guest has a seat in the restaurant 
• Ring out take-out orders 
• Prepare take-out orders for delivery/pick-up

Bookkeeper

Shopper's Food Warehouse
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Forestville, MD
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May 2006 to August 2008

Answer customers' questions, and provided information on procedures or policies. 
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change 
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners 
• Greet customers entering establishments 
• Issue receipts, refunds, credits, or change due to customers 
• Issue trading stamps, and redeem food stamps and coupons 
• Maintained clean and orderly checkout areas

Medical Assistant

Primary Care Doctors Group
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Washington, DC
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July 2007 to July 2007

Answering Patient service inquires 
• Checked vital signs 
• Administered needles and drawn blood 
• Schedule Appointments 
• Filing, Faxing, and Labeling 
• Received Co-payments 
• Answered Phones

Customer Service

Best Buy
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Arlington, VA
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June 2005 to January 2006

Benefits of excellent customer service 
• Clarify individual's role in customer interactions 
• Activate powerful internal customer service 
• Demonstrate the importance of attitude 
• Establish a powerful first impression 
• Gain customer trust and rapport 
• Maintain good telephone etiquette 
• Apply great listening skills 
• Learn to apply the principles of emotional intelligence 
• Deal successfully with difficult customers 
• Handle emotions on the job 
• Defuse angry and abusive customers 
• Resolve complaints 
• Creating customer loyalty 
• Ensure repeat business 
• Cashier

Education

Medical Administrative Office Assistant Certificate in Medical Administrative Office Assistant

College of Southern Md -
Laplata

2014 to 2015

Diploma in Medical Assistance Program

Everest College

2006 to 2007

High School Diploma

Suitland High School

2001 to 2005

Additional Information

COMPUTER SKILLS: 
Typing 50 WPM 
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Internet Explorer