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Guest Service Agent


Toronto, ON


Driven and experienced purchasing, logistics and supply chain professional, willing to learn, focused on delivering winning results, approachable and team oriented. 
• Over 6 years of solid experience in Purchasing and Logistics 
• Certified Supply Chain Professional - CSCP APICS - in progress 
• Experienced in the procurement of manufacturing supplies and logistic services 
• Educated in Industrial Engineering with a minor in Manufacturing Systems 
• Proficient in analyzing and processing information, and translating it into results 
• Capable of delivering results under tight and short deadlines for multiple demands 
• Effective in team environments at different levels in a company, and able to work independently 
• Organized, time management and multi-tasking on a daily bases demands 
• Able to adapt to new situations and motivated by new ideas as well as detail oriented 
• Proficient in computer programs: SAP, AutoCAD, Internet Explorer, and MS Office Suite 
• Strong communication skills and fluent in Spanish and English

Work Experience

Guest Service Agent

Marriott Airport Hotel
Mississauga, ON

Marriott founder, J. Willard Marriott coached managers to “take care of your employees and they’ll take care of guests.” It’s this philosophy that is the cornerstone of the Marriott culture and the foundation of our success. 
• Checking in guests, as well as confirming confidential information from them 
• Configuring profiles to better adjust needs and preferences of guests 
• Provide accurate information related to services, location and surrondings of the hotel

Re-Engineering Specialist

Trophy Foods, Inc

2010 to 2011

Trophy Foods Inc. is Canadian owned and operated, with over 40 years of experience in serving customers. This company produces edible nuts, dried fruits, confectionery and bulk foods. 
• Layout of the whole division in Mississauga in AutoCad 
• Re-Engineering process to optimize space and reduce time and movements during the production

Logistic Services and Imported Waste Purchaser

Smurfit Kappa Group
Ciudad de México, D. F.

2006 to 2010

Smurfit Kappa Group is a world leader in paper-based packaging with leading market positions operating in 30 countries 
• Planned and forecasted annual budget for all logistics suppliers for plants and mills, resulting in a better planned and organized structure for the logistics purchases 
• Successfully achieved 10% savings on overall transportation costs per year every year due to continuous cost analysis in the supply network 
• Standardized pricing for freights and handling costs for 12 plants, translating into savings of 8% 
• Maintained continuous communication with the company's carriers for all 15 plants regarding freight rates, equipment supply status, updated documentation, purchasing requisitions, purchase orders control, payment issues, claims, and followed up until closure, achieving savings of over US$10,000 per year 
• Established monthly purchase orders, and ensured all suppliers were integrated in the SAP system for the monthly price agreement, resulting in savings of over US$300,000 per year 
• Reduced the average number of carriers per plant from 20 to 3 by maximizing the container volume utilization and by consolidating experienced carrier lines

Industrial Engineer in Procurement and Logistic Services

Arroba Engineering
Ciudad de México, D. F.

2005 to 2005

Arroba is a company specialized in technology applied to neonatal care 
• Developed current and new suppliers for off-the-shelf items, i.e. rivets, screws, nuts, steel, weld wire, which translated in the number of suppliers reduction from 200 to 40 
• Source alternative materials for costs savings initiatives and processes improvements 
• Improvement of payment terms to suppliers, achieving savings of US$240,000 per year by continuous negotiations 
• Maintained accurate warehouse inventory control of raw materials, sub-assembled components, and finished goods 
• Implemented shipping and handling procedures in order to meet customer requirements

Quality Coordinator

Arroba Engineering
Ciudad de México, D. F.

2004 to 2005

• Implemented the Quality Management System (QMS) company wide adhering to the ISO-9000 standards, and obtained the ISO-9001 certification in 2005 
• Developed and implemented process controls related to the QMS from the design to the delivery stages, assuring products met the end user requirements 
• Documented all processes and ensured involved personnel was properly trained in the company's procedures

Tasks and Projects Trainee

Arroba Engineering
Ciudad de México, D. F.

2000 to 2002

• Produced AutoCAD blueprints and drawings, Assembly Manuals and Assembling Handbooks for all equipments 
• Defined all raw materials and components in bills of materials for finished goods and test equipment 
• Controlled all Mechanical Engineering Design back up information 
• Responsible for QMS documentation back-up control 
• Worked together with the operators in elaborating documents for the QMS 
• Developed and controlled records related to QMS and elaborated tests trials for QMS


B. Sc. in Industrial Engineering

Iberoamerican University
Ciudad de México, D. F.


University of Calgary


Additional Information

Certified Supply Chain Professional In Progress 
Negotiating skills for Purchasing Managers 
Business Promotion 2006 
5 S’s Implementation Workshop 
Smurfit Kappa Group 2006