Eleven years of combined professional experience in the automotive, IT, utility, non-profit, and manufacturing sectors as a technical writer, project coordinator, service readiness engineer, and truck development document specialist/technical writer.
Technical Writer - Contract
August 2011 to October 2011
Developed and composed facility plans and training procedures for IT department engineers, Disaster Recovery and documented back-up plans for server shut down.
All documents were created from scratch, templates and reference material were nonexistent.
Technical Writer - Contract
November 2009 to February 2010
Edited outdated product engineering manuals for the product engineering group.
Assigned to test prototypes of new commercial and residential appliances to reflect accuracy of manuals.
Edited operating and maintenance manuals for management and engineers.
Technical Publications Specialist
June 2006 to July 2009
Developed, composed and edited automotive engineering procedures for both corporate and external clients.
Diagnosed with assistance from engineers and in-house technicians to resolve body, electrical and mechanical vehicle problems.
Used software applications external and internal to Nissan to manage, update and created procedures from conception to publication.
Provided project tracking status of resolutions and final publication of service bulletins to quasi-supervisor.
Oversaw entire lifecycle of vehicle service bulletins from conception, delivery and release for internal and external clients.
Established technical specifications and determined the subject matter material that needed to be developed and composed for publication.
Selected photographs, drawings, sketches, diagrams, and charts for illustrating the material.
Managed several projects simultaneously for both Nissan and Infiniti vehicle divisions.
Edited standardized and made changes to several materials for adaptability to divisional and corporate requirements.
Energy Technical Writer
January 2005 to June 2006
Met with management and supervisors to develop, edit and track status reports related to blackouts in the fields external to the utility company.
Interviewed field operations personnel and engineers in meetings and department to understand field operation functions and technician responsibilities were aligned with the company’s corporate timelines for repairs and goals.
Updated status reports reflecting percentages of response and downtime to address and repair lighting issues for commercial and residential customers.
Technical Writer - Contract
September 2004 to January 2005
Updated regional IT department’s Disaster Recovery Plans and procedures due to server shut-down.
Collaborated with managers, supervisors, software engineers and programmers to troubleshoot and resolve issues arising out of server failure.
Technical Writer - IT Consultant
January 2001 to August 2004
Worked in collaboration with programmers, software and hardware engineers to identify and compose testing processes and user-friendly documents for the IT department.
Interviewed SMEs to create programming procedures for IT department.
Created tracking mechanisms from scratch for management and IT department’s use as a reference point for training and trouble shooting issues.
Used prior technical knowledge to determine the level of information and content needed to address various audiences.
Tested and shadowed programmers and software engineers to acquire knowledge of IT department’s relationship to organizational mission.
Managed multiple IT projects, tested and published IT processes and procedures for department’s personnel.
Senior Technical Writer - Contract
August 2000 to January 2001
Met with IT department’s SMEs to develop and compose C++/Java programming procedures.
Used professional knowledge, technical experience and shadowed IT personnel to compose and determine levels of detail and content to ensure plant supervisors, floor employees and IT management had access to IT procedures applicable to all departments within the plant and for access by other North American facilities.
Provided technical support, escalated and resolved plant’s software, hardware server issues one weekend per month for seventy-two hours.
Researched, developed, prepped and composed IT department’s SLAs, Disaster Recovery Plans, and Change Management and Control procedures for North American Operations.
Collaborated with the business analyst, IT team and managers to research, develop and compose RFPs for bidding contracts solicited to potential internal and external clients.
Maintained and updated computerized resource library of white papers, engineering change management specifications, and documents pertaining to regional operations.
Exercised audience analysis to identify the the needs of programmers and, IT manger and software programmers to ensure technical accuracy.
MBA in Business / Finance / Statistical Analysis / Operations Management
2008 to 2010
M.S. (1 year) in Industrial Engineering
2000 to 2001
B.A. in Political Science
1984 to 1986
Knowledge of Automotive Electrical and Mechnical Engineering / IT Processes for most industries / Project Coordination and Management.
Vehicle engineering society.
Microsoft Office Suite / Project / PageMaker / Power Point / Photoshop / Visio / Corel Draw / RoboHelp / HTML / SGML / XML / Documentum / Lotus Notes / Outloook / QuarkXpress / SourceSafe / Front Page / PCDOCS / GCARS / MIcroSoft Access / Framemaker / Java / Adobe (PDF).