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Ryan Baril

Retail/Restaurant Manager - ServSafe Certified

Denver, CO

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I have several years of experience in offices working front desk, data entry, call center (both customer service and support), and IT Helpdesk support. I also have restaurant management experience, I'm looking to get in on the bottom of something new and work my way up and grow with the company.

Work Experience

General Manager

Spicy Pickle
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Denver, CO
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August 2010 to March 2011

● Manage all areas of the store to ensure service and quality standards are met 
● Train, hire, and develop employees as needed 
● Create, implement, and enforce store policies 
● Perform administrative duties including scheduling, payroll, profit and loss, inventory, and product orders

Census Interviewer

BusinessconX
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Denver, CO
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April 2010 to July 2010

● Conduct US Census Bureau telephone surveys 
● Ensure previously gathered data is complete and accurate 
● Exceed goals in productivity, schedule adherence, and quality 
● Overcome objections and refusals to participating in the interview

Shift Manager & Training Coordinator

McDonald's
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Limon, CO
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June 2009 to December 2009

● Manage shifts and/or areas without supervision 
● Create training time-line, station testing and re-training policies and procedures. 
● Effectively plan to meet daily and shift goals 
● Manage shift profitability

Customer Service & Retention

Holden Marketing Support Services
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Denver, CO
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November 2008 to January 2009

● Answer product and procedure questions in a clear concise manner 
● Issue charges and credits as needed 
● Place change, and cancel customer orders 
● Accurately research all customer issues and take appropriate action

Admin Assistant/Receptionist

KBDI 12
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Denver, CO
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2008 to 2009

Volunteer

Admin Assistant/Receptionist

The Center
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Denver, CO
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2008 to 2009

Volunteer

Sales Associate

Dillard's
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Cheyenne, WY
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January 2007 to May 2007

Use knowledge of marketing, merchandising, and current product to efficiently merchandise 
department to achieve desired goals 
● Determine customer needs to make sales

E-Travel Consultant

Group Voyagers, Inc
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Littleton, CO
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October 2005 to October 2006

Assist clients in choosing the correct product for them based on their needs 
● Provide information about tours, services, and policies by phone and email 
● Change vacations, travel, or contact information as needed 
● Follow up on all issues to ensure customer satisfaction  
VOLUNTEER

Vice President of HOA

Camden Place One
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Englewood, CO
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2005 to 2006

Guide/Caretaker

The Hedlund House Museum
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Hugo, CO
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2004 to 2005

Volunteer

Chair of various committees

Hugo Improvement Partnership
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Hugo, CO
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2003 to 2005

Volunteer

Clerk

Hugo Public Library
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Hugo, CO
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2003 to 2004

Volunteer

Education

Genoa-Hugo High School -
Hugo, CO

January 2002 to January 2005

Morgan Community College -
Limon, CO

2003 to 2005

University of Colorado -
Colorado Springs, CO

2005

Additional Information

QUALIFICATIONS 
● Proven ability to manage self and others 
● Able to train, motivate, and direct 
● Creative problem solver 
● Strong verbal and written communication skills 
● Excellent interpersonal skills 
● Ability to meet deadlines 
● Well organized