I have been in customer service for fifteen years. I took a four year hiatus and have since returned to the workforce with temporary agencies, currently I am working as a mail clerk. I am looking forward to returning to the Customer Service Industry.
I am highly capable and a very motivated self starter. I have organized the Human Resources Department in one of my first corporate positions, and steadily rose through the ranks at Verizon Wireless to it's highest level. I have a strong work ethic, quick learner, positive attitude, progressive thinker, good motivator, and versatile communicator. I can and have easily been a go between for different departments.
I am a sponge, in all of my various work experiences I quickly become the go to person regarding processes, procedures and knowledge. I know how to analyze and recognize the given information or need and how to deliver it to the intending parties in such a way as to provide win/win situations.
My qualifications, willingness to learn and professional yet personal demeanor, make for an excellent addition to your customer service department.
I look forward to discussing this opportunity with you.
Thank you for your time and attention.
Meredith A. Chernov
P.S. Thank you for taking the time to review my cover letter. I honestly believe I'm a perfect fit for your organization and this position. I welcome the opportunity to prove this to you by scheduling an interview at your convenience. Please call me at (602) […] I look forward to speaking with you and thanks again for your consideration.
Mail Clerk/Facilities General Assistant
April 2014 to Present
As Mail Clerk - Processed departmental mail for the Arizona Department of Health Services using Neopost Hasler IM6000. Delivered internal, external, interoffice and certified mail daily. Increased outgoing mail processing 25%, recorded and updated various mailroom processes and procedures.
As Facilities General Assistant - Increased storage efficiency 50% by identifying, categorizing and reassigning various mechanical parts from nuts and bolts to desk units and shelving.
Tore down, moved and rebuilt free standing metal shelving units. Assisted with the surplusing of various items to be taken to the warehouse.
Problem solving, mechanical aptitude, organizing, listening
Back Office Assistant
May 2011 to December 2013
On a volunteer basis, organized the back office files, archiving patient information, sifting out expired information for destruction and organizing patient X-rays. Created new patient files, file templates, and copy templates. Answered phones, making patient appointments, processing patient payments and answering general questions.
Reorganized the back office making it more efficient and easier to gather patient information and data.
Organizing, compiling, receptionist, phone answering
Lead-Coordinator Customer Service
November 1997 to April 2010
Assisted with customer technical issues ranging from accessing of accounts via company website to troubleshooting customer's cellular and wireless equipment via 800 inbound phone lines and assisted with system challenges as they relate to customer usage and access across the United States. Also instructed and assisted 1000+ team members, ranging from entry level to supervisory level, with technical information as it related to troubleshooting customer's cellular equipment, company database navigation and research in dealing with various processes and procedures both remotely via internal phone lines, email and face to face.
Assisted supervisory staff with agent performance tracking, identifying performance levels and potential behavioral patterns while creating and implementing process improvements as needs dictated.
Resolved escalated issues with external customers concurrent with assisting 200+ entry level Customer Service Representatives in a training capacity both in person and remotely via internal phone lines, with issues ranging from; billing, product troubleshooting, computer navigation, and internal processes and procedures while maintaining accepted target levels. Also answered inbound calls assisting customers with various questions regarding billing, account status, available products and promotions.
50 wpm typing, 7500 kph. Conflict Resolution, Listening, Communicating, Organizing, New Hire Coaching, Behavioral Tracking, Analyzing, Troubleshooting