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Customer Service Representative

Customer Service Representative

Waterbury, CT


Work Experience

Customer Service Representative

The Hearth of Southbury
Southbury, CT

August 2012 to 2013

• Responsible for an accurate and timely response for all residents, staff and physicians inquiries 
• Functions as the gatekeeper for the department at all times, working close with Director, Human Resource Director and Marketing Manager 
• Screens and refers all incoming calls appropriately from residents, resident families, employees and vendors 
• Schedule tours 
• Assures privacy and confidentiality of all resident information 
• Completes incident / miss reports, utilizing solutions in timely manner 
• Actively participates in performance improvement activities related to resident/staff safety 
• Maintaining availability of stock supplies for whole department 
• In collaboration with Director, attends in-service programs, workshops, seminars, training classes and educational programs (monthly) 
• Entering Medicaid hospice registration and health charts on CT DSS website

Marketing Administrative Assistant

BWP Distributors Carquest
Armonk, NY

May 2011 to August 2012

• Responsible for tracking various sales and marketing programs 
• Updates competitor database by inputting data from field sales; compiling, consolidating, formatting and summarizing information, graphs and presentations 
• Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages 
• Distributes on request; sales and program information to entire sales force 
• Produces, maintains and ships all collateral materials for Dealer meetings, Trade shows and race events 
• Responsible for various marketing program billings 
• Handles day-to-day activities of labor claim program 
• Stays in constant contact with manufacturers for credits, letters and status 
• Gives credit part/labor to Jobbers 
• Distributes Labor Claim reports on a weekly/monthly basis 
• Makes various distributions for marketing team members 
• Makes monthly outside Salesperson's Club distribution 

Receptionist / Customer Service Representative

BWP Distributors Carquest
Armonk, NY

December 2009 to May 2011

• Responsible for answering telephone, screening calls and directing to appropriate individual 
• Record and relay messages 
• Assuring customer satisfactory and greet persons entering organization 
• Deal with queries from public and customers 
• Maintain appointment agenda, either manually or electronically 
• Schedule appointments and organize meetings 
• Filing, faxing, sorting and delivering mail 
• Order supplies 
• Distribute numerous monthly excel reports to Managers 
• Bills out fed-ex and credit memos


Business Management

Post University
Waterbury, CT

May 2017

Naugatuck Valley Community College
Waterbury, CT
Mercy College
Dobbs Ferry, NY

Additional Information

Highly qualified and result- driven professional; demonstrating solid interpersonal, communication and problem solving skills. Provides exemplary customer service engaging in customer satisfactory and achieving company goals and objectives. Energetic, goal-oriented with impressive performance, well- rounded background in optimizing employee performance. Currently seeking a position which will utilize all skills, abilities and areas of expertise: 
•Customer Service •Sales Techniques •Microsoft Excel 
•Client, Vendor Relations •Relationship Building •Microsoft Word 
•Problem Solving •Strategic Negotiation •Microsoft Publisher 
•Administrative Support •Performance Evaluation •Microsoft PowerPoint