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Shaunicia Chaney

Las Vegas, NV

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My objective is to obtain a flourishing position that will allow me to assist with the efficient day-to-day running of all your business operations, and productivity by exhibiting my cultured professional qualifications. 
- Impeccable management, customer service and training capabilities 
- Immaculate organization skills and multi-tasking 
- Proficient in all MS programs (Word, Excel, Power Point, etc.), polished telephone etiquette 
- Balance priorities and tight deadlines with an eye for quality 
- Complete with a strong work ethics especially within diverse work environments 
- Over 10 years of Customer Service; Call Center Experience in Training, Call Quality 
- Typing 45-50 WPM

Authorized to work in the US for any employer

Work Experience

Member Care Consultant

Life Extension
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Las Vegas, NV
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March 2011 to Present

Substitute Support Staff for Children with Special Needs

Clark County School District
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Las Vegas, NV
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2010 to 2011

Advanced Research and Resolution Lead Analyst ProCaps Labs

ProCaps Laboratory
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Henderson, NV
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2006 to 2010

Guest Room Attendant

Bellagio Resort and Casino
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Las Vegas, NV
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2003 to 2005

Education

Masters Degree in Business Administration/ Technology Management

University of Phoenix -
Las Vegas, NV

2013 to 2015

Bachelor in Science in Human Services/ Management

University of Phoenix / Northwest Campus Bachelor in Science of Human Services -
Las Vegas, NV

2007 to 2011

Skills

Sophisticated range of communication skills and professional development training

Additional Information

Professional 
• Organized and supervised the maintenance of complex records and files 
• Prepared confidential/complex reports wit detail 
• Performs other tasks related to the position as assigned 
• Involves complex clerical tasks requiring substantial judgment and analytical Knowledge of business operation in relation to division/department operations 
• Knowledge of business machines, office equipment, and record keeping/accounting 
 
Communication  
• Suggest and initiate decisions to improve basic living and independent care 
• Interprets, explains, and applies written and oral instructions, procedures, and regulations 
• Suggest effective communicational methods toward interpersonal, professional, and emotional needs 
• Ability to cooperate with management, staff, and the public 
 
Supervision  
• Determined procedures for handling unique problems along with irate clientele 
• Planned, organized, and set priorities on assignments and reports independently  
• Develops procedures for obtaining information from employees, from records, or by observation  
• Conforms to organizational standards as prescribed with organization and efficiency