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Paula Chotlos

Receptionist

Tallmadge, OH

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Over ten years of administrative experience 
- Capable of managing multiple tasks efficiently 
- Excellent customer service skills 
- Extensive knowledge of various computer software with the ability to learn quickly

Work Experience

Receptionist

Westchester Health Associates
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Mount Kisco, NY
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October 2009 to July 2011

- Conduct patient interviews over the phone 
- Schedule appropriate patient visits 
- Register patients upon arrival 
- Prepare patient charts 
- Verify insurances 
- Handle prescription drug prior authorizations 
- Confirm next day appointments 
- Answer patient inquiries 
- Liaison between doctors and patients 
- Make bank deposits as needed

Customer Service Representative

David J. Nocera Insurance Agency
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Ossining, NY
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August 2006 to October 2009

- Managed multiple home, auto, and commercial accounts 
- Problem solved customer issues and complaints 
- Promoted product sales via various marketing tools 
- Encouraged in-house promotion of products to clients 
- Daily banking and deposits via Nationwide Billing Account System 
- Generated daily banking reports from Nationwide Billing Account System 
- Maintained and update confidential client files

Education Coordinator

Children's & Women's Physicians of Westchester
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Valhalla, NY
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September 2004 to December 2005

- Maintained educational calendar for eight OB-GYN doctors 
- Arranged and managed weekly Grand Round conferences 
- Set-up vendor meetings 
- Organized yearly Fellowship Match application process 
- Responsible for credentialing process of new OB-GYN residents 
- Processed Continuing Medical Education credits 
 
556 Tammery Drive 
Tallmadge, OH 44278 
Phone: 914-498-9871 
Email: chotlos@yahoo.com 
 
EMPLOYMENT HISTORY (continued)

Administrative Assistant

New York Medical College
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Valhalla, NY
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April 2000 to September 2004

- Responsible for Residency Program in Department of Dermatology 
- Served as the Front desk receptionist for Dermatology 
- Fielded incoming calls for questions and appointments 
- Handled monetary transactions 
- Contacted insurance companies regarding denials and referrals 
- Credentialed new in-coming Dermatology doctors and residents 
- Advised new residents of academic process and procedures 
- Approved and reconciled invoices 
- Kept track of billing and cash flow of patient accounts 
- Supervised temporary office help 
- Processed staff expense reports

Education

Bachelor of Arts in Communications

Pace University -
White Plains, NY

Additional Information

COMPUTER SKILLS 
 
Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet, PeopleSoft, Print Publisher, NextGen 
Hardware: IMB PC