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Luz Elena Castillo

Elk Grove, CA

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Work Experience

Self Employed

Family Business
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Elk Grove, CA
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April 2009 to Present

Castillo Mobile Auto Repair, Elk Grove (Project completed; ready for outside employment) 
 
§ Secured real estate location, negotiated service contracts, managed marketing and procured necessary business licensing, certifications and insurance requirements 
§ Researched, created and implemented new business processes and improved pre-existing policies affecting both the front line business and human resource functions

Senior Employment Specialist

AAA - California State Auto Association
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October 1998 to April 2009

Left due to Corporate Layoffs affecting 400+ employees) 
Elk Grove and San Francisco Offices 
 
§ Manage & Direct full life-cycle recruitment processes for high volume 40+ active req load (from business client strategy meetings to drafting job postings, initial interviews, candidate recommendations to negotiating job offers, background/reference checks, drug testing and the final on-boarding process) for positions located throughout multiple states and throughout various levels within the organization such as: Executive, mid-level, entry-level, Full-Time, Part-Time, Exempt & Non-Exempt across the enterprise and departments such as: IT, Legal, Finance, Human Resources, Insurance Sales & Service, Claims, Customer Service Reps and Marketing/Product Management, etc 
§ Coach clients/individuals on behavioral interviewing techniques, created interview questions & hiring strategies. Facilitated and created "Job Search Presentations" for those employees being laid off. 
§ Represented company at professional conferences, job fairs, diversity workshops etc 
§ Researched & Managed outside contractors & contracts incl providers for Bilingual Testing Services, Background Checks, Pre-Employment Drug Testing & Temporary Employee Services

Human Resources Associate

Chronicle Broadcasting, KRON TV-NBC
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San Francisco, CA
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September 1996 to October 1998

San Francisco (resigned due to career opportunity at AAA) 
 
§ Provided executive administrative assistance to VP of Human Resources 
§ Co-administrated highly competitive Broadcasting College Internships & Minority Training Programs 
§ Responsible for complete job posting process; HRIS Personnel Records, Benefits Coordination, Back-up Payroll ADP processing, Employee Recognition & Holiday Programs 
§ Re-designed and Facilitated New Hire On boarding Process 
Resume (Cont'd)

Legal Secretary

Office Coordinator
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San Francisco, CA
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August 1991 to September 1996

Law Offices of John E. Hill, San Francisco, CA (Resigned due to career opportunity at KRON TV) 
 
§ Provided Legal Secretary/Paralegal assistance to various attorneys in a Civil Law Office setting (Word Processing of pleadings, court calendaring and filings etc) 
§ Coordinated and Managed logistics for office relocation (telecom, computer & real estate needs etc) 
§ Responsible for all Human Resources, Payroll and Accounting functions for law office such as interviewing & training of support staff, processing bi-monthly payroll, benefits administration, employee relations, accounts receivable/payable, Notary Public and Spanish Interpreter Services.

Education

Professional Certification in Human Resources Management

San Francisco State University, College of Extended Learning -
San Francisco, CA

Bachelor's in General Education

City College of San Francisco -
San Francisco, CA

Skills

 English/Spanish Bi-lingual (read/write/speak)  12+ yrs Corporate Human Resources Mgmnt exp (Recruiting & Generalist focused)  7+ yrs Civil Law/Private Investigations/Executive Administrative Assistance/Gen Office exp  7+ yrs Law Enforcement/Security/Public Service exp  5+ yrs Coaching, Leading & Mentoring exp  3+ yrs Retail / Fast Food Industry exp  Recipient of various Awards, Recognitions & Advancement Promotions  Extremely Ethical, Respectful & Responsible  Excellent Adaptability, Communication & People skills  Strong Decision-making & Conflict Resolution Skills  Possess Strong Multi-tasking & Organizational skills  Certified Typing Speed of 55 wpm (with zero errors)  10-Key Data Entry /Alpha & Numeric  Excellent Computer Skills: MS Office Suite, HRIS Software, ADP, Kenexa, Taleo, BrassRing, Legal Calendaring Software, On-line Job Postings, Research, and Social Net-Working Sites etc.

Awards

Various

 AAA  
Awarded Multiple promotions throughout career at AAA as well as various recognitions for Excellence and for my positive community involvement as a representative of AAA. 
 
 Sacramento Bee Newspaper & Sacramento Business Journal  
Story published in the Bee about a unique hiring situation 
Represented Sacramento Works in an ad in the Business Journal for Building Business Partnerships 
within the community.  
 
 AAA Conservation Corps: VOLUNTEERED for numerous projects; such as: YOSEMITE NATIONAL PARK WEEKEND CLEAN-UP CREW, AMERICAN RIVER CLEAN-UP, SACRAMENTO AIDS WALK, SAN FRANCISCO AIDS WALK, SAN FRANCISCO FOOD BANK, SACRAMENTO Holiday ‘Toys for Tots’ Program and Holiday ‘ADOPT-A-FAMILY” projects, amongst several other projects as well 
 
 San Francisco Police Department -CA State Police-San Mateo Sheriff’s Search & Rescue Div  
Involved in SFPD Cadet Program for numerous years, as a volunteer I helped provide Security, directed traffic and provided any guidance necessary to San Francisco residents in the aftermath of the 1989 Earthquake. I participated in Ride-a-Longs and in a 6 week intensive cadet police training academy. I worked summers in the Detective Division of the Sex Crimes Unit and at various Police Stations taking non-emergency reports from walk-in citizens requiring police help. I received my Mace License and Security Guard Card at this time as well.  
 
As a California State Police Explorer I volunteered for community service projects (fingerprinting of children, safety fairs, etc) 
 
As a San Mateo Search & Rescue Division Cadet, I participated in unique training opportunities such as an intense night Search & Rescue Training program specializing in Wilderness & Mountain Terrain rescue techniques by foot & air. I also obtained First Aid & CPR Certifications (however now expired).