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Luz Elena Castillo

Elk Grove, CA


Work Experience

Self Employed

Family Business
Elk Grove, CA

April 2009 to Present

Castillo Mobile Auto Repair, Elk Grove (Project completed; ready for outside employment) 
§ Secured real estate location, negotiated service contracts, managed marketing and procured necessary business licensing, certifications and insurance requirements 
§ Researched, created and implemented new business processes and improved pre-existing policies affecting both the front line business and human resource functions

Senior Employment Specialist

AAA - California State Auto Association

October 1998 to April 2009

Left due to Corporate Layoffs affecting 400+ employees) 
Elk Grove and San Francisco Offices 
§ Manage & Direct full life-cycle recruitment processes for high volume 40+ active req load (from business client strategy meetings to drafting job postings, initial interviews, candidate recommendations to negotiating job offers, background/reference checks, drug testing and the final on-boarding process) for positions located throughout multiple states and throughout various levels within the organization such as: Executive, mid-level, entry-level, Full-Time, Part-Time, Exempt & Non-Exempt across the enterprise and departments such as: IT, Legal, Finance, Human Resources, Insurance Sales & Service, Claims, Customer Service Reps and Marketing/Product Management, etc 
§ Coach clients/individuals on behavioral interviewing techniques, created interview questions & hiring strategies. Facilitated and created "Job Search Presentations" for those employees being laid off. 
§ Represented company at professional conferences, job fairs, diversity workshops etc 
§ Researched & Managed outside contractors & contracts incl providers for Bilingual Testing Services, Background Checks, Pre-Employment Drug Testing & Temporary Employee Services

Human Resources Associate

Chronicle Broadcasting, KRON TV-NBC
San Francisco, CA

September 1996 to October 1998

San Francisco (resigned due to career opportunity at AAA) 
§ Provided executive administrative assistance to VP of Human Resources 
§ Co-administrated highly competitive Broadcasting College Internships & Minority Training Programs 
§ Responsible for complete job posting process; HRIS Personnel Records, Benefits Coordination, Back-up Payroll ADP processing, Employee Recognition & Holiday Programs 
§ Re-designed and Facilitated New Hire On boarding Process 
Resume (Cont'd)

Legal Secretary

Office Coordinator
San Francisco, CA

August 1991 to September 1996

Law Offices of John E. Hill, San Francisco, CA (Resigned due to career opportunity at KRON TV) 
§ Provided Legal Secretary/Paralegal assistance to various attorneys in a Civil Law Office setting (Word Processing of pleadings, court calendaring and filings etc) 
§ Coordinated and Managed logistics for office relocation (telecom, computer & real estate needs etc) 
§ Responsible for all Human Resources, Payroll and Accounting functions for law office such as interviewing & training of support staff, processing bi-monthly payroll, benefits administration, employee relations, accounts receivable/payable, Notary Public and Spanish Interpreter Services.


Professional Certification in Human Resources Management

San Francisco State University, College of Extended Learning -
San Francisco, CA

Bachelor's in General Education

City College of San Francisco -
San Francisco, CA


 English/Spanish Bi-lingual (read/write/speak)  12+ yrs Corporate Human Resources Mgmnt exp (Recruiting & Generalist focused)  7+ yrs Civil Law/Private Investigations/Executive Administrative Assistance/Gen Office exp  7+ yrs Law Enforcement/Security/Public Service exp  5+ yrs Coaching, Leading & Mentoring exp  3+ yrs Retail / Fast Food Industry exp  Recipient of various Awards, Recognitions & Advancement Promotions  Extremely Ethical, Respectful & Responsible  Excellent Adaptability, Communication & People skills  Strong Decision-making & Conflict Resolution Skills  Possess Strong Multi-tasking & Organizational skills  Certified Typing Speed of 55 wpm (with zero errors)  10-Key Data Entry /Alpha & Numeric  Excellent Computer Skills: MS Office Suite, HRIS Software, ADP, Kenexa, Taleo, BrassRing, Legal Calendaring Software, On-line Job Postings, Research, and Social Net-Working Sites etc.



 AAA  
Awarded Multiple promotions throughout career at AAA as well as various recognitions for Excellence and for my positive community involvement as a representative of AAA. 
 Sacramento Bee Newspaper & Sacramento Business Journal  
Story published in the Bee about a unique hiring situation 
Represented Sacramento Works in an ad in the Business Journal for Building Business Partnerships 
within the community.  
 AAA Conservation Corps: VOLUNTEERED for numerous projects; such as: YOSEMITE NATIONAL PARK WEEKEND CLEAN-UP CREW, AMERICAN RIVER CLEAN-UP, SACRAMENTO AIDS WALK, SAN FRANCISCO AIDS WALK, SAN FRANCISCO FOOD BANK, SACRAMENTO Holiday ‘Toys for Tots’ Program and Holiday ‘ADOPT-A-FAMILY” projects, amongst several other projects as well 
 San Francisco Police Department -CA State Police-San Mateo Sheriff’s Search & Rescue Div  
Involved in SFPD Cadet Program for numerous years, as a volunteer I helped provide Security, directed traffic and provided any guidance necessary to San Francisco residents in the aftermath of the 1989 Earthquake. I participated in Ride-a-Longs and in a 6 week intensive cadet police training academy. I worked summers in the Detective Division of the Sex Crimes Unit and at various Police Stations taking non-emergency reports from walk-in citizens requiring police help. I received my Mace License and Security Guard Card at this time as well.  
As a California State Police Explorer I volunteered for community service projects (fingerprinting of children, safety fairs, etc) 
As a San Mateo Search & Rescue Division Cadet, I participated in unique training opportunities such as an intense night Search & Rescue Training program specializing in Wilderness & Mountain Terrain rescue techniques by foot & air. I also obtained First Aid & CPR Certifications (however now expired).