Joseph Bruno

Valet Assistant Manger

March 2011 to Present

assist in shift management
● hand and document payment transactions
● face to face customer service
● conflict resolution
● lose prevention
● daily training of other valets

Valet General Manager

November 2008 to March 2011

Interviewing all potential new hires
● Facilitating new-hire training and valet manager training
● Process all Claims and incidents reports
● Responsible for managing and scheduling 15-25 employees
● Assisting with creating a memorable experience for all hotel guest and employees
● Manging day to day valet operations
● Liaison between Hotel management and valet company owners
● Controlling heavy traffic flow at assigned property
● Adhering to 5 star hotel and Mobil standards for valet

Valet

December 2008 to March 2009

Face to Face Customer Service
● Anticipating customer needs
● Conflict resolution
● Parking low end and high end vehicles

Lead Valet

March 2008 to December 2008

Face to face customer service
● Anticipating customer needs
● Conflict resolution
● Parking low end and high end vehicles
● Assisting the manager with day to day operations

General Manager

February 2007 to February 2008

Customer Service
● Team member scheduling & training
● Managing inventory & shrink control
● New team member hiring
● Loss prevention
● Securing company assets & Cash Handling