Quality Control Specialist
November 2011 to Present
Duty Description: Responsible for developing, directing, and coordinating a comprehensive Quality Assurance/Quality Control program for use in the Joint Personal Effects Depot. Control managers are responsible for maintaining the quality and reliability of finalized inventory. Quality control managers are primarily concerned with determining whether completed inventory documents are 100% accurate and of a specified quality. Establishes, coordinates, and monitors the quality assurance section; works closely with section supervisors to plan, schedule, and implement QA related regulations. Ensures immediate correction of any and all errors found through the QC/QA department. Using excel documents and spreadsheets, prepares routine and special reports to Command staff as required. Plans and directs activities concerned with development, application, and maintenance of quality standards for SM’s Personal Effects: Establishes programs to evaluate precision and accuracy of production by initiating standards and methods for inspecting quality of photos, review of documents for proper dispositions, and quantities. Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data. Directly responsible for the accountability, serviceability, maintenance, and laundering of all Wounded and Deceased Department of Defense (DoD) Service members and DOD Civilian Personal Effects returning from Overseas Contingency Operations. Under the direct supervision of an Army or Air Force Summary Courts Marshall Officer (SCMO), achieved daily requirements to ensure all Personal Effects were properly secured, cleaned and handled In Accordance With (IAW) DOD regulations and the Joint Personal Effects Depot’s (JPED) Standard Operating Procedures. Inventoried and inspected cases daily to ensure proper accountability and documentation of each case. Inspected items for damage and un-serviceability required for turn in through TA-50 and documented all deficiencies to mitigate liability issues. As a Line Photographer additional responsibilities are to ensure all Personal Effects are accurately and properly photographed to capture specific details to include: Serial Numbers, Model Numbers, Damages, and Letters; also responsible for annotating all PE and TA50 items on the required documentation. Possess basic knowledge on the application of chemicals and detergents necessary for daily cleaning of soiled or biologically contaminated Personal Effects items. Assisted in maintaining a clean work environment consistently while remaining flexible to shift, procedural, and position changes. Maintained a high state of morale while operating efficiently as a member of a team utilizing cohesion skills to ensure daily quotas were achieved and families received their Service Members Personal Effects in a and timely and satisfactory manner.
July 2007 to November 2011
Duty Description: As an Administrative Assistant or Processing Line Typist daily responsibilities included: Preparing extensive inventories by researching and reviewing individual cases while paying close attention to detail, inventoried hundreds of military personal effects cases with no loss of equipment, and maintaining a neat and orderly work space on a daily basis in support of the Joint Personal Effects Depot’s Mission; also responded to incidents by contacting the appropriate individuals via telephone as required. Maintained accountability of all assigned equipment and ensured the proper safety measures when handling biohazard materials. As a Processing Line Typist, I’ve typed the contents of each case consistently on the appropriate documentation with close attention to detail to items such as lint or coins. As the Quality Assurance and Quality Control (QAQC) section of the company in order to provide accurate feedback on the status of all accounted for equipment at a moment’s notice -coordinated and communicated pertinent data with Army Leaders and Officers on a daily basis while displaying a positive attitude and professional demeanor at all times. Inventoried military documents, manuals, and written materials for Secret, Classified or Confidential information that might jeopardize security if not maintained properly. As an Assistant Line Leader, solely responsible for training incoming personnel and supervising and ensuring proper procedures were followed and executed properly when handling all Personal Effects. As a Team Member I was instrumental in assisting with daily duties which included washing, drying, and folding belongings that were properly packaged and shipped. Created spreadsheets and document to track accountability and detail descriptions of items being processed paying special attention to the usage of proper grammar, nomenclature and correct dispositions, while verifying quantities, and types. Reviewed and validated all documentation before final review conducted by Line Leader.
Office Manager/Insurance Clerk
May 1995 to 2007
Duty Description: Medical Billing, monitored patient database information to determine applicable co-payments for medical care and medication, knowledge of technical issues regarding patient rights, responsibilities and medical eligibility for care, ICD-9CM coding, posting, research, analyzes calculations of claims, conduct investigations, knowledge of electronic claim submissions to Medicare/Medicaid, performed claim adjustments and take follow-up actions necessary to ensure prompt payments. Accounts payable and accounts receivable, schedule appointments, integrated patient test results and procedures reports in the medical record. Knowledgeable of medical terminology and medical conditions, Responsible and accountable for the performance and administrative duties associated with registration of new patient’s, eligibility determinations, coordinating and scheduling appointments, and identification of insurance data patient enrollment. Performed clerical work in support of the care and treatment given to patients.
Medical Billing Practices
- Ability to work independently to accomplish various tasks to completion
- Able to type approximately 40-50 words per minute with minimum typos
- Always maintain a professional appearance, attitude and punctuality standard
- Capable of working in a fast paced environment while applying analytical skills
- Able to multi-task, execute, and follow orders with minimum or no supervision
- Familiar with Windows 7 and Vista Operating Systems and Remedy Trouble Ticket System
- Knowledgeable and capable of applying basic troubleshooting procedures to resolve issues
- Proficient with managing calendars, agendas, and scheduling appointments and conferences
- Familiarization with Data Entry, Email Accounts, and Experience in Customer Service Relations
- Created data management documents and spreadsheets to account for organizational equipment
- Proficient with Microsoft Office Suite Applications (Microsoft Word, Document, Excel and Outlook)
- Possess excellent communication, interpersonal, organizational skills, and intermediate computer skills
-Operator’s Permit Forklift 6000 lbs & Below (current)
-Word, Excel, Outlook skills