Administrative/ QC Clerk
March 2006 to July 2011
Duties include answering a twelve-line switchboard, for both the accounting and corporate offices, and writing quotes for sales people and sending out submittals often by scanning them into PDF format for the customers for the projects that we were awarded using Word, Excel, Access and the Internet often for research for my boss, James Fichtelman. Command Alkon is a new batching system that Essroc currently employs to combine quoting and billing to better access the accounts on a daily basis. Often this requires researching companies for information regarding address, phone and locations. I was also typing memos, taking messages, forwarding e-mails to the correct individuals and booking trips for management. In addition I worked with the current Big 3 cell phone companies taking care of 200 cell phone and data card accounts (Sprint, AT&T and Verizon, to which I still have all my contacts for business) This also included keeping the office clean and projecting a professional atmosphere for everyone that walked through the front door, maintaining the kitchen, conference and front office areas to make sure they were tidy. Customer service is my specialty and all this made my job much easier. I also arranged luncheons for the managers, ordering out, shopping at Sam's Club to restock the necessary office items were also a bi-weekly duty.
October 2005 to March 2006
Worked extensively with the public in person and over the phone selling jewelry at The Diamond Gallery in Parkersburg. Cashiering and customer service were of the utmost importance. I was also a temporary secretary at The Carpenter's Training Center on Route 47 where my duties included answering phones, figuring and faxing upgrades for apprentices throughout the state, typing memos and scanning documents and timecards to be stored on the computer to alleviate the storage of paper. These of course could be burned to disc and stored or carried to another location. (Contact Supervisor: Yes, Supervisor's Name: Kim, Supervisor's Phone: 304-295-0205)
November 2003 to October 2005
Cashiering, taking phone orders for large catering and delivery orders, bartending, serving and most importantly customer service. Counting money, making change, face to face and phone interaction were part of the daily routine. Angry customers are my specialty. Having a knack for sympathizing and respecting the customer's problems and working to a common goal of satisfaction for all involved. I also delivered food to customers in and around the Vienna, Marietta, OH and Parkersburg locations. Large caterings were our specialties, going to peoples houses and setting up the food, delivering drinks and clearing tables were a major part of this job as well.