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IT/Telecommunications Consultant

IT/Telecommunications Consultant at Globetel Services

Mississauga, ON


• Platforms: Linux, Windows 98, Windows […] Server, Windows XP, Macintosh, Windows Vista, Windows 7, Windows NT, MS-DOS 
Protocols: TCP/IP, IPX/SPX, Net BIOS, Netbeui, DLC, PPP and SLIP 
• Software Tools: MS Word, Excel, PowerPoint and Outlook 2003, Netscape Communicator, Mozilla, 6.0/7.0

Work Experience

IT/Telecommunications Consultant

Globetel Services

January 2005 to Present

Helpdesk Level Support 1

Trow Associates

June 2011 to September 2011

Exp (formerly Trow Associates) 
• Responding to users emails, phone requests, creating helpdesk tickets within company's timelines 
• Technical issues not resolved at level 1 escalated at level 2 support 
• Utilizing company network resource tools such as Client Helpdesk, Teamview 6.0 and Root Tool Kit 
• Helpdesk provided technical assistance to 250 users

Technical Support

Globetel Services
Mississauga, ON

March 2006 to 2008

• Installation/configuration of custom-built PC's as per customer work order specifications, 
software applications, hardware components and Windows 7 on desktops and laptops etc. 
• Computer repair and upgrades, processing of RMA's returns of defective components to vendors 
• Project - to uninstall a specific software application, stop the services within administrative tasks and control panel and install a new software application as per customer's request 
• Resolved printer technical issues with Canon, Samsung, Brother and HP

IT Assistant

Globetel Services
Burlington, ON

August 2007 to September 2007

• Installation and configuration of Quantum and HP LaserJet printers, Cisco routers and switches 
• Install Move, add and change as requested by management. Created user accounts and reset of user passwords 
• Set up and configuration of desktops and laptops in a group of 35 users and installed antivirus and MS 
Office 2003 software applications .Using backup software Veritas and Windows 
• Assisted users with configuration of email accounts in MS Exchange Server 
• Set up and programming of wireless devices (i.e. blackberry for field photographers and senior management)

Sales Associate/PC Specialist

Globetel Services
Etobicoke, ON

September 2006 to December 2006

• Assisted customers in selecting consumer electronic products 
• Returned defective products to vendor and service depots 
• Installation of onsite services for antivirus software on pc's and laptops, memory upgrades, etc.

Product Tester

Best Buy
Brampton, ON

January 2004 to 2005

• Tested computers, restored operating systems, wiped out hard drives, computer parts 
• CD ROM and DVD rewriters LCD's, plasma and big screen TV's, monitors, printers etc. 
• Trained and supervised new staff on company's procedure and guidelines 
• Reported daily input production of products into tracking and Smarts Software - entering database maintenance, tested consumer products to input depots and third party depots, returned to store and reported problems to management

Help Desk/Tech Support

Look Communications Inc
Milton, ON

January 2001 to 2003

• Provided technical assistance by email and telephone support for customers utilizing internet and T.V. services, instructed customers on creating new and resetting generated passwords 
• Identified and diagnosed technical issues through DNS, FIP, SMTP, POP3 and web browsers and troubleshooting and recording of T.V. service related issue calls 
• Responsible for troubleshooting Look internet and IP connectivity problems 
• Resolved TCP/IP conflicts using Ping, Winipcfg commands 
• Escalated issues and follow-ups to senior techs and management team - put together report

Warehouse/Technical Support

EDS Innovations

November 1996 to 2000

Various contracts) 
• Installation of memory modules, Token Ring adapter cards, etc. 
• Technical preparation of customer orders on a timely basis based on specifications 
• Update BIOS Utilities, CMOS, imaging of OS2/WARP NT 4.0 software 
• Installation and configuration of workstations in a PC deployment roll-out


GED Program

Centre for Education and Training
Mississauga, ON

January 2010 to January 2011


Computer Technology Institute
Mississauga, ON

2003 to May 2005