Elio Antonacci

IT/Telecommunications Consultant

January 2005 to Present

Helpdesk Level Support 1

June 2011 to September 2011

Exp (formerly Trow Associates)
• Responding to users emails, phone requests, creating helpdesk tickets within company's timelines
• Technical issues not resolved at level 1 escalated at level 2 support
• Utilizing company network resource tools such as Client Helpdesk, Teamview 6.0 and Root Tool Kit
• Helpdesk provided technical assistance to 250 users

Technical Support

March 2006 to 2008

• Installation/configuration of custom-built PC's as per customer work order specifications,
software applications, hardware components and Windows 7 on desktops and laptops etc.
• Computer repair and upgrades, processing of RMA's returns of defective components to vendors
• Project - to uninstall a specific software application, stop the services within administrative tasks and control panel and install a new software application as per customer's request
• Resolved printer technical issues with Canon, Samsung, Brother and HP

IT Assistant

August 2007 to September 2007

• Installation and configuration of Quantum and HP LaserJet printers, Cisco routers and switches
• Install Move, add and change as requested by management. Created user accounts and reset of user passwords
• Set up and configuration of desktops and laptops in a group of 35 users and installed antivirus and MS
Office 2003 software applications .Using backup software Veritas and Windows
• Assisted users with configuration of email accounts in MS Exchange Server
• Set up and programming of wireless devices (i.e. blackberry for field photographers and senior management)

Sales Associate/PC Specialist

September 2006 to December 2006

• Assisted customers in selecting consumer electronic products
• Returned defective products to vendor and service depots
• Installation of onsite services for antivirus software on pc's and laptops, memory upgrades, etc.

Product Tester

January 2004 to 2005

• Tested computers, restored operating systems, wiped out hard drives, computer parts
• CD ROM and DVD rewriters LCD's, plasma and big screen TV's, monitors, printers etc.
• Trained and supervised new staff on company's procedure and guidelines
• Reported daily input production of products into tracking and Smarts Software - entering database maintenance, tested consumer products to input depots and third party depots, returned to store and reported problems to management

Help Desk/Tech Support

January 2001 to 2003

• Provided technical assistance by email and telephone support for customers utilizing internet and T.V. services, instructed customers on creating new and resetting generated passwords
• Identified and diagnosed technical issues through DNS, FIP, SMTP, POP3 and web browsers and troubleshooting and recording of T.V. service related issue calls
• Responsible for troubleshooting Look internet and IP connectivity problems
• Resolved TCP/IP conflicts using Ping, Winipcfg commands
• Escalated issues and follow-ups to senior techs and management team - put together report