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Terri Capristo

Human Resource Manager

Pittsburgh, PA


Work Experience

Human Resource Manager

Jefferson Hills, PA

January 2009 to May 2011

• Responsible for the HR support to Supervisors and Management in the medical billing industry 
• Responsible for the recruitment and on-boarding process of new employees 
• Create and maintain personnel files 
• Create and maintain policies, and employee handbook 
• Administer FMLA 
• Coach and train supervisors on performance management and leadership development 
• Conduct corrective action meetings and terminations 
• Manage benefit administration and benefit activity outside of open enrollment 
• Manage Aflac programs, and the billing process associated with the programs 
• Prepare payroll information to be sent to PAYCHEX for payroll processing 
• Prepare and update job descriptions for all employees 
• Prepare unemployment claims paperwork and attend hearings when needed 
• Organized monthly all employee staff meetings

Human Resources Consultant

Saint Clair, PA

April 2007 to December 2008

• Responsible for HR support to various programs dealing in social services 
• Assisted in the hiring process; sourcing, interviewing and on-boarding 
• Conducted corrective action meetings, terminations and displacements 
• Coached and trained managers on performance management and leadership development 
• Oversaw pension and retirement, administering enrollments, processing loan requests through TIAA-CREF and Black Rock 
• Managed all workers compensation claims, meeting quarterly with insurance carrier and attending monthly meetings to review claims. 
• Managed benefit administration and benefit activity, process any benefit activity throughout the year, partnering with payroll to ensure accurate billing 
• Managed COBRA, providing COBRA information to eligible benefit participants, tracking timing of COBRA participants and tracking billing. 
• Organized and facilitate monthly new employee orientations 
• Processed change of status forms for employees that are receiving merit increases, or other salary actions, change of position, job title or demographic change 
• Maintained personnel files, approximately 750 ensuring files were complete and up to date 
• Proficient in Millennium software

Human Resources Recruiting Specialist

Pittsburgh, PA

September 1997 to March 2007

Pittsburgh, PA September 1997 - March 2007 
Human Resources Business Partner 
• Responsible for the HR support of 600 employees and Managers within the Global Securities Services Department 
• Provided HR training regarding policy and procedures and the performance management process 
• Conducted periodic audits regarding performance management to ensure the process is complete and accurate 
• Handled employee relations issues up to and including termination of employment, and conduct investigations around employee complaints 
• Assisted Managers on Mellon's corrective action process 
• Investigated fingerprint reports that come back on new hires 
• Attended unemployment compensation hearings 
• Partnered with the legal department to address any claims brought forward by current and terminated employees 
• Conducted displacement meetings with employees who's positions have been eliminated due to expense reductions or offshore efforts 
• Conducted exit interviews and assist in preparing a monthly turnover report for Senior Management 
• Assisted Senior Managers along with the compensation group to ensure the yearly merit budget is completed and accurate, also assist with incentive payments and stock options 
Human Resources Recruiting Specialist 
• Recruited for exempt and non-exempt positions for the retail side of the corporation 
• Utilized resume database to source candidates, as well as local schools and community agencies 
• Developed relationships with search firms to assist with executive positions 
• Facilitated and assisted in orientation for new employees 
• Coordinated and participated in job fairs 
• Provided career counseling to current employees 
• Designed, organized and implemented redeployment initiative helping displaced employees find other opportunities within Mellon 
• As Team Leader supervised six recruiters to oversee recruiting strategies and uphold policies and procedures 
• Proficient in PeopleSoft, tracking applicant status

Admissions Counselor

Pittsburgh, PA

November 1995 to September 1997

• Managed territory consisting of over eighty high schools throughout Pennsylvania and West Virginia 
• Recruited and retained prospective students through visits to their home, high schools, college fairs, campus programs, and on campus interviews 
• Processed applications for admittance 
• Assisted applicants in preparing financial aid forms 
• Corresponded and follow through with prospective students through the admissions, orientation, and registration process


Bachelor of Arts in Industrial/Organizational Psychology

California, PA

May 1991