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Sr. Windows Administrator

IT Professional Seeking Exotic Computing Environments

Newton, MA

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Strategic hardware and software deployment/administration, academic media/tech, systems integration specialist, designer, and educator who embraces and advocates changes in policy that leads to opportunities. Valued for innovative practices, ingenuity, and competent decision making. Proven track record of stylish, sensible, prompt, and meticulous results. ITIL support focused with emphasis on operations, deployment, and design.

Work Experience

Sr. Windows Administrator

Simmons College
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Boston, MA
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August 2013 to Present

Responsibilities 
Maintain 24/7 uptime on mission critical servers & services; perform scheduled system maintenance & updates using administrative tools; recommend solutions to support business operations.  
 
Accomplishments: 
-- Configured systems performance monitoring & notification system 
-- Scripted account provisioning via LDAP, performance configurations, & system state backups 
 
Skills Used 
Visix Digital Signage, Windows Powershell, Active Directory, VMWare vCenter, AD Federation Services, Nagios, GroundWork

Director Information Technology

Massachusetts Continuing Legal Education, Inc
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Boston, MA
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October 2012 to August 2013

- Plan and Implement Enterprise Hardware & Software 
- Provide Tier 2-level support for Business Information Systems 
- Supervise 2 Full-Time Technical Associates 
- Primary contact for service providers and vendors 
- Annual operating budget $100K; $150K capital 
- Long-range strategic planning & curriculum committee member 
 
Projects: 
Website Mobile Optimization 
SEO & WebSite Redesign 
Customer Portal Design & Implementation 
Virtual Server Infrastructure 
Lecture Capture & Lecture Tools Implementation 
 
Skills/focus areas: 
iMIS15, Active Directory, Microsoft Exchange 2003/2010, MSSQL 2008/MSSQL Mgmt Studio, Citrix XenServer, ZenDesk, CrystalReports, Microsoft Dynamics, Windows Server 2008/2012

Director, Information Technology Svcs

Embry-Riddle Aeronautical University
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Daytona Beach, FL
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August 2012 to October 2012

Developed technology refresh initiative including Mac Support & Windows 7 
Deployment 
- Annual operating budget of $400K; $200K capital 
- Supervise 4 full-time IT Support Technicians.

Educational Technologist, Mobile Learning & ePublishing

Boston University
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Boston, MA
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May 2012 to July 2012

- Client liaison between Information Services & Technology dept. and schools/colleges within the university 
- Adopt new technologies to create business case and policy around campus wide 
implementation of those technologies 
- Technology demonstration, documentation, and faculty consultation/development 
 
Skills/focus areas: 
-- Echo360 lecture capture system devices & ESS4 
-- iTunes U Content Manager 
-- Apple iBooks Author/Adobe tablet publishing

Labs & Classrooms Coordinator

Lesley University
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Cambridge, MA
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September 2009 to May 2012

- Develop & implement desktop configurations for computer classrooms & labs  
- Maintain classroom technologies & multimedia systems  
- Create policy & procedure for educational technologies and resources  
- Build partnerships with technology contractors and deploy campus technologies according to academic standards/specifications (AdTech) 
 
*Major Project(s):  
- Campus-wide print payment system (PaperCut)  
- Automated Room Control Interface (Extron Global Viewer Enterprise) 
- Dual-Boot network deploy system (OSX/Win7; ~200+workstations) 
 
Skills--- 
CardSmith Integration, Active Directory Integration, Microsoft IIS6.0 
 
Management---- 
10-15 P/T Technical Associates, Temp, Seasonal, and/or Student Staff 
SLA with 6 F/T onsite desktop support specialists

Adjunct Faculty

Art Institute of Boston - Design Dept
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Boston, MA
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January 2008 to May 2011

Provide technical consultation for independent study students and for faculty. 
- Lead seminars/workshops in HTML, CSS, php/MySQL, WordPress, FTP, and web 
standards 
- Acting representative between clients and webhost(s) 
- Chartered Interactive Game Design Curriculum (Design Elective) 
- Summer Program Faculty (pre-college) 
- Advised faculty on web consumable/multimedia curricular materials 
 
Skills: 
BlackBoard LMS, Plone, Moodle, Adobe Creative Suite CSx

Academic Computing Technician

Art Institute of Boston
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Boston, MA
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September 2007 to September 2009

Administer and deploy computers & AV Systems in the academic setting. 
- Administer & Manage specialized computing facility (~100 Workstations) for 
Large-Format Digital Print (Epson Stylus via ColorBurst RIP), and Video/Animation 
(2D/3D) Production 
- 100% MacOSX Desktop environment, XServe, Unix Server administration, web file 
management, disk management quotas 
- Student, Staff, and Faculty Support 
 
Skills--- 
UNIX Scripting, Netboot ASR Deploy, UNIX/Debian Linux Server 
Management---- 
15-20 P/T Technical Associates, Temp, Seasonal, and/or Student Staff

Audio Visual Specialist

AVI, Inc
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Little Rock, AR
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May 2005 to December 2005

Planned and installed creative show/presentation products and services. 
*Generated quotes based on value of service and equipment *

Education

Master of Education in Educational Technology

Lesley University
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Cambridge, MA

November 2010

Bachelor of Arts in Psychology

Hendrix College
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Conway, AR

May 2005

Skills

Win, Linux, OSX desktop administration, Win/OSX Server, Apple System Restore (ASR), Preboot Execution Environment (PXE). Extron Configurable Control Systems. Virtualization (VMWare/VBox), Remote Svcs (RDC, ARD, VNC, etc) Adobe CSx (photoshop, illustrator, indesign, dreamweaver, premiere, after effects); basic LAMP environment, IIS 6.0+, Joomla! CMS, WordPress. Google Applications (Analytics, Sketchup, WebApps, Earth/Maps API, etc) Grant/proposal writing/prep, user support, staff development. DELL Certified (Desktop/Laptop, PowerEdge/Vault, Blade)

Additional Information

ADDITIONAL WORK/TEACHING EXPERIENCE: 
 
Instructor/Counselor 
iD Tech Camps 
Privately Held; 201-500 employees; Education Management industry 
July 2007 - August 2007 (2 months) 
*Instructor of Game Modding , a Beginner & Advance course for High-School aged students (13-17) interested in designing video games 
 
Teaching Assistant/Teaching Fellow 
Boston University School of Education 
 
Educational Institution; […] employees; Higher Education industry  
January 2007 - May 2007 (5 months) 
*Worked under faculty in Curriculum & Teaching Program 
* Lead class discussion/lecture in History & Social Studies Education 
* Offered digital media support  
 
Web Developer/Designer 
Log Cabin Democrat Gazette 
February 2005 - April 2005 (3 months) 
 
EXTRA CURRICULAR 
 
Co-Founder; Executive Producer 
SIMSOC Online 
Public Company; 1-10 employees; Computer Games industry 
January 2011 - Present (1 year 1 month) 
SIMSOC Online is the web-based version of the popular SIMSOC: Simulated Society Live-Action Role-Play Game -- Educational Software 
 
Sole Proprietor, Freelance WebDeveloper/Design Contractor 
Richard Phung Consulting Svcs 
June 2005 - 2010 (5 years)