Melisa Carter
Teller Supervisor at Bank of the Ozarks formally Park Avenue Bank
Hampton, GA
To obtain a position with a reputable company that rewards for dedication and superior performance and will allow me to utilize my skills and knowledge in the banking and lending industries.
Work Experience
Teller Supervisor
2011 to Present
Responsible for daily branch operations of a full service community bank while providing excellent customer service. Directed the selling of cashier checks, travelers cheques and savings bonds. Provided education to customers regarding FDIC insured deposits and a variety of bank products. Performed daily balancing of automated teller machine and bank vault. Responsible for ordering and shipping adequate amounts of currency and coin supply while maintaining vault limits. Accountable for the handling of cash and check deposits, withdrawals, transfers, loan payments and general ledger entries. Filed Currency Transaction Reports and Regulation CC holds when applicable. Supplied tellers with currency as needed, examined teller reports of daily transactions for accuracy. Ensures adherence to policies and procedures concerning teller functions.
2009 to 2010
Stockbridge, GA
Contract Position
Assist the FDIC staff and RAC Contractors with the closure and liquidation of FirstCity Bank. Responsible for processing loan modifications, loan payments and loan payoffs. Prepare and execute the proper documents for release of collateral from record on paid in full accounts. Accurately input loan information into bank data processing system. Reconcile general ledger accounts daily. Perform account maintenance for FDIC Asset Marketing, coding assets for the designated pools. Maintain ticklers to ensure the borrower's required insurance is provided on all loans secured by collateral. Write cases to FDIC, to request approval for certain actions be taken under FDIC Delegations of Authority. Ensure payment vouchers are submitted for payment to the FDIC in a timely manner. Prepare daily deposits for the bank on incoming loan payments. Produce repudiation letters as needed. Obtained knowledge of RAC interim servicing duties including preparing cash remittance reports, structure sale procedures, investor reports, balancing cash, G/L and T/O accounts including escrow & interest reserve. Provide exceptional customer service response.
2004 to 2009
Loan Operations
Managed a high-volume workload in a deadline-driven environment. Handled customer inquiries, complaints and billing questions on loans. Accurately input loan information into bank data processing system and performed account maintenance as needed. Processed loan payments and quoted and processed loan payoffs in a timely manner. Prepared the proper documents and executed the release of collateral on loans paid in full. Worked closely with participated banks requesting funds for draws, loan payments and paid out loans. Created and maintained a weekly reconcilement of monies that came in and out of the bank, pertaining to draws, loan disbursements and loan payoffs. Maintained a close relationship with USA Inspection Services LLC, Infield Loan Services LLC, and Pro Inspectors of Georgia LLC, involving the disbursement of funds for draws to commercial and residential loan customers. Assisted with the input and authorization of wires, reconciled general ledger accounts and assisted with re-investing internet certificate of deposits. Issued loan checks and processed general ledger entries. Worked loan delinquency and collections, trained new staff and performed various other duties as assigned.
Assistant Teller Supervisor
2001 to 2004
Responsible for daily branch operations of a full service community bank while providing excellent customer service. Directed the selling of cashier checks, money orders and travelers cheques. Provided education to customers regarding FDIC insured deposits and a variety of bank products. Assisted with the balancing of automated teller machine. Accountable for the handling of cash and check deposits, withdrawals, transfers and loan payments. Balanced branch cash items and collection items, filed Currency Transaction Reports and Regulation CC holds. Supplied tellers with currency as needed, performed all duties of Teller Supervisor in her absence.
Education
Information Technology
2001
Additional Information
• Dependable professional individual with over eight years of substantial experience in the banking industry.
• Highly productive and extremely organized with excellent communication and writing skills.
• A diligent team player who likes to be engaged with my work.
• Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult situations.
