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Anacelia Castillo

Administrative Assistant

Cecilia, KY


MS Processing Software: 
MS Office, Word, Excel 
[…] Outlook, Lotus Notes 
Banking Software: WIN6530, BESS, GTS, GPS 
Compliance Systems: WorldCheck, Octopus, 
D&B, Lexis Nexis, Personnel Client, 
Data Entry, Copiers

Work Experience

Team Lead

Molly Maids, Inc.
Chicago, IL

February 2012 to July 2012

*Determine routing schedules, and instructions to team member on daily basis.  
*Resolve problems and discrepancies on jobs and or interact with client's to amend issues.  
*Supervise team member’s work-flow.  
*Respond to client's inquiries and specific cleaning request, regarding job as needed.  
*Maintain client's keys, and return at end of day.  
*Leave personal note on client's invoice in every home.

Administrative Assistant

San Antonio, TX

February 2009 to June 2011

Compiled payroll data, entered data and computed and posted wages. Reconciled errors to maintain payroll records. Posted data to payroll records. Compiled payroll such as hours worked, sales and piecework.

Visa Activation Specialist

IBC Bank
San Antonio, TX

June 2008 to December 2008

Activated and de-activated customer Visa cards. Verified confidential information. Peformed various customer service duties. Assisted customer via inbound/outbound calls.

Image Assembly Specialist

San Antonio, TX

November 2007 to March 2008

Liasoned and coordinate with Health and Human Services State Dept staff. Managed Electronic Tiers Data Management software, including accurately review all incoming image documents/applications prior to processing. Performed daily operational management of all customer data entry and maintain quality assurance policies and procedures, confidentiality while coordinating image links and managing client folders.

Research Analyst

Chicago, IL

November 2005 to February 2007

Searched web engines and numerous other non-client organized site to validate corporate existence, affiliation and location. Reviewed client information and their relations with other institutions. Searched client financial records, researched of selected bank clients, identify and resolve workflow of issues while handling problem and referring to the clients folder for resolution. Managed related duties/projects requested by team leader to meet deadlines in a timely manner.



November 1999 to January 2005

J.P. Morgan Chase, N.A, | Chicago, IL 
Supported Central Operation Group, monitoring and insuring SWIFT application, message activity. Utilized SWIFT and FIRST applications, on issues concerning both US and Foreign currency payment, foreign exchange, Letters of Credit and system related status notification. Notified financial institutions to resolve negative acknowledgement of SWIFT messages, Processed and control the invoicing of SWIFT payments and track messaging treads. Worked closely with the international branches, FL Global operations, SWIFT, and the information systems group to rectify and document any exception.



Tyler Southwest School Of Secreterial Sciences



*Exceptional listener ,typist,computer, Bilingual,fast learner,team player, hard worker,problem solver.Interpersonal skills,informational skills,functional skills.