Determined, dependable, motivated experienced person seeking a position that will challenge acquired knowledge and increase related skills in the interest of improving the overall image and productivity of the company while maximizing.
Customer Service Representative
November 2009 to July 2010
Progressively move customer from information sharing to conversion and effective sales closure. Meet specific clients performance requirement related to customer satisfaction and sales success. Meet specific CSR performance standards such as number of calls answered, time per call, abandoned calls, ratio of time on phone to time at work station, and telephone demeanor.
Courier/ Customer Service/ Handler
November 2008 to May 2009
Delivered and pick- up packages in a timely matter, meeting all deadlines. Following assigned routes in a safer manner in accordance with company policy.
Call Center Supervisor
February 2008 to September 2008
November 2004 to January 2008
Worked for ACS responsible for 16 plus agents monitoring, coaching and counseling associates to ensure performance expectations are met. Also responsible for knowing and enforcing company and client policies and procedures for ACS. Achieve and maintain key performances metrics associate retention, schedule adherence, bill-to-pay ratio, attendance, and quality as determined by ACS and local site.
Dart (Dallas Area Rapid Transit)
11/2004 - 01/2008
Safely and efficiently transported passengers to a designated route within Dallas county city limits. Maintained all needed license and permits including valid CDL license and keeping an exceptional driving record.
June 2003 to January 2004
Responsible for waste pickup and disposal in accordance to OSHA regulations, fall prevention and other standard safety-relations program. Maintain accurate records and logs of daily activities.
School Bus Driver
April 2002 to May 2003
Safely and efficiently transported students to designated routes within the Denton ISD. Demonstrated skills in organization, prioritization, time management and multi-tasking in the performance of student transportation from schools to designated drop-off areas. Maintained all needed licenses and permits including valid CDL license and proven exceptional driving record.
School Bus Driver
August 2000 to March 2002
Safely and efficiently transported students to designated routes within the Dallas ISD. Demonstrated skills in organization, prioritization, time management and multi-tasking in the performance of student transportation from schools to designated drop-off areas. Maintained all needed licenses and permits including valid CDL license and proven exceptional driving record.
Federal Reserve Bank / Dallas, TX
Item Processing Clerk
Operated NCR7780/IBM sort equipment in various modes including routing and account number processing. Meet daily operating deadlines to minimize float and customer service requirements. Demonstrated strong interpersonal and communicative skills to effectively insure supportive teamwork. Performed PC skills sufficient to maneuver effectively in word perfect and windows NT.
January 2004 to January 2006
January 1998 to January 1999
Summary of skills
• Customer Service Skills
• Quick learner
• Positive Attitude
• Very Dependable