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Sivisay Chanthavong

Data Research Analyst

Elk Grove, CA

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Seeking a position where I can utilize my skills and enable me to grow within the organization

Work Experience

Data Research Analyst

TDK Solutions
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Rancho Cordova, CA
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June 2008 to June 2009

* Calculated account plans using several different programs * Analyzed retirement accounts 
* Researched and printed retirement account packets * Assisted in training new employees 
* Find documents to match years of services

Loan Service Specialist 2

Homeq Servicing
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Sacramento, CA
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June 2005 to June 2008

* Analyzed customer loans to adjust monthly payments * Analyzed hazardous & tax disbursement 
* Processed loan modification request * Processed mortgage payments 
* Contact customer about loan * Processed customer hardship request 
* Generate letter to approve or deny customer request * Working with loan mitigation 
* Run daily reports, received faxes from customers

Customer Service Representative

Cigna Healthcare
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Charlotte, NC
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April 2004 to May 2005

* Assisted with processing claims * Filed and faxed documents 
* Answered incoming calls * Made outbound calls

Merchant Teller

Bank Of America
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Sacramento, CA
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October 2002 to August 2003

* Processed business deposits * Use of machine to verify cash 
* Balanced cash trays * Handled Cash

ATM Processor

Bank Of America
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Fresno, CA
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January 2000 to February 2002

* Received ATM envelopes from couriers * Processed customer ATM deposits 
* Verified cash and checks deposit * Processed business deposits

Education

Central Pedimont Community College -
Charlotte, NC

August 2004 to April 2005

Diploma

Duncun Polytechnical High School -
Fresno, CA

August 1994 to June 1998

Additional Information

SKILLS 
 
* Microsoft Office Suite * Fluent Language: English/Thai/Laos 
* Class A Driving Permit * 45 WPM