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Amina Aziz

Expert Call Center Agent

Decatur, GA

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To obtain a position that would allow me to work with my employer and utilize my phone etiquette to enhance a company's customer service experience.

Work Experience

Data Entry Clerk/ AR Associate

Bank of America
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August 2012 to June 2013

Responsible for 10 key production work of image processing of checks and atm deposits 
● Maintaining excellent customer service by being time efficient 
● Balancing atm deposits made by thousands of customers accurately and periodically throughout the work day 
● Accurately doing daily reconciliations of daily atm imaging deposits 
● Working effectively with my team to complete the customer process without errors daily 
● Responsible for balancing and properly logging in Excel millions of dollars of customer checks accurately logging in customer account information 
● Maintaining excellent award winning customer service at all times

Accounts Receivable Associate

Alexander Gallo Holdings
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Atlanta, GA
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January 2009 to April 2011

Responsible for applying daily cash/checks, credit cards, ACH/EFT and wire transfer payments received on client open invoices for multi-million dollar accounts 
● Apply multi million dollar accounts in over 12 Solaria databases 
● Reconcile the daily bank deposit statements to the lockbox/software programs 
● Maintain and track the unapplied payments in database in addition to applying any previously unapplied payment 
● Reconcile all payments checks, credit cards, eft's on a monthly basis 
● Provide input to development to enhance operations 
● Handle inter company mail received from lockbox 
● Balance lockbox activity on a daily basis for multi-million dollar accounts 
● Responsible for maintaining/reviewing all internal databases for internal communication such as A/R daily reports, service fee reports, unapplied cash, etc. 
● Contact clients that have past due accounts that are in Collection status and update client account to receive past due notice

Senior Team Specialist

Georgia Aquarium
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Atlanta, GA
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November 2005 to July 2008

Assist customers and vendors with ticket orders 
● Troubleshoot complications with website 
● Follow-up w/customer accounts and A/R 
● Take reservations, payments, and data entry 
● Handle escalated calls and resolve pending issues 
● Negotiate settlements on fees with customers 
● Answer 0ver 200+ calls on a daily basis pertaining to sales, refunds, and customer service 
● Apply credit card payments to corporate accounts 
● Reconcile monthly credit payments in Excel

Office Intake Specialist

Fulton County Board of Commissioners
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April 2003 to October 2005

Through company policies determined if clients were eligible for service 
● Referred eligible clients to onsite D.O.L. worker 
● Compiled workshops to make clients knowledgeable of services provided 
● Assessment of clients particular needs and gave referrals to most appropriate agency 
● Made referrals to clients with special needs 
● Assisted clients with the professionalism at all times

Education

Patient Care Technician in Phlebotomy, EKG Technician

Woodruff Medical Training and Testing -
Decatur, GA

2014 to 2014

Strayer University Business -
Lithonia, GA

2013 to 2013

Norcross Technical Institute -
Norcross, GA

1996 to 1997

Additional Information

● 10 plus years customer service experience 
● Effective oral and written communication skills 
PCT GRADUATE, CNA, PCT, BLS, FIRST AID CERTIFIED 
● Proficient in Medical Terminology 
● Current Patient Care Technician student specializing in venipuncture and Phlebotomy 
 
SKILLS 
Microsoft Office (Word, Excel, Power Point, Access, and Outlook) 
Completed over 30+ venipuncture's 
Maintained 3.7 GPA in all medical courses 
Perfect Attendance