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Amina Aziz

Expert Call Center Agent

Decatur, GA


To obtain a position that would allow me to work with my employer and utilize my phone etiquette to enhance a company's customer service experience.

Authorized to work in the US for any employer

Work Experience

Data Entry Clerk/ AR Associate

Bank of America

August 2012 to June 2013

Responsible for 10 key production work of image processing of checks and atm deposits 
● Maintaining excellent customer service by being time efficient 
● Balancing atm deposits made by thousands of customers accurately and periodically throughout the work day 
● Accurately doing daily reconciliations of daily atm imaging deposits 
● Working effectively with my team to complete the customer process without errors daily 
● Responsible for balancing and properly logging in Excel millions of dollars of customer checks accurately logging in customer account information 
● Maintaining excellent award winning customer service at all times

Accounts Receivable Associate

Alexander Gallo Holdings
Atlanta, GA

January 2009 to April 2011

Responsible for applying daily cash/checks, credit cards, ACH/EFT and wire transfer payments received on client open invoices for multi-million dollar accounts 
● Apply multi million dollar accounts in over 12 Solaria databases 
● Reconcile the daily bank deposit statements to the lockbox/software programs 
● Maintain and track the unapplied payments in database in addition to applying any previously unapplied payment 
● Reconcile all payments checks, credit cards, eft's on a monthly basis 
● Provide input to development to enhance operations 
● Handle inter company mail received from lockbox 
● Balance lockbox activity on a daily basis for multi-million dollar accounts 
● Responsible for maintaining/reviewing all internal databases for internal communication such as A/R daily reports, service fee reports, unapplied cash, etc. 
● Contact clients that have past due accounts that are in Collection status and update client account to receive past due notice

Senior Call Center Agent

Georgia Aquarium
Atlanta, GA

November 2005 to July 2008

Assist customers and vendors with ticket orders 
● Troubleshoot complications with website 
● Follow-up w/customer accounts and A/R 
● Take reservations, payments, and data entry 
● Handle escalated calls and resolve pending issues 
● Negotiate settlements on fees with customers 
● Answer 0ver 200+ calls on a daily basis pertaining to sales, refunds, and customer service 
● Apply credit card payments to corporate accounts 
● Reconcile monthly credit payments in Excel

Office Intake Specialist

Fulton County Board of Commissioners

April 2003 to October 2005

Through company policies determined if clients were eligible for service 
● Referred eligible clients to onsite D.O.L. worker 
● Compiled workshops to make clients knowledgeable of services provided 
● Assessment of clients particular needs and gave referrals to most appropriate agency 
● Made referrals to clients with special needs 
● Assisted clients with the professionalism at all times


Patient Care Technician in Phlebotomy, EKG Technician

Woodruff Medical Training and Testing -
Decatur, GA

2014 to 2014

Strayer University Business -
Lithonia, GA

2013 to 2013

Norcross Technical Institute -
Norcross, GA

1996 to 1997

Additional Information

● 10 plus years customer service experience 
● Effective oral and written communication skills 
● Proficient in Medical Terminology 
● Current Patient Care Technician student specializing in venipuncture and Phlebotomy 
Microsoft Office (Word, Excel, Power Point, Access, and Outlook) 
Completed over 30+ venipuncture's 
Maintained 3.7 GPA in all medical courses 
Perfect Attendance