Joseph Brown
Customer Service Team Leader
Altamonte Springs, FL
To obtain a position assisting others, utilizing my skills, abilities and experience in an innovative environment
Work Experience
Trouble Ticket Management Advisor
November 2011 to Present
Troubleshoot customers telephone, internet, and cable services;
Issue service orders for problems that can't be fixed over phone;
Check the status of existing trouble calls, including the location of technicians;
Upgrade customers' products and services when possible;
Educate customers' on their Charter services;
Sales and marketing for Charter Communications
Customer Service Team Leader
April 2003 to July 2011
34786)
➢ Oversee all front end operations
➢ Act as customer service manager in their absence
➢ Scan, weigh, package groceries
➢ Deliver groceries to customers home if needed
➢ Assisted in money transfer transactions using Western Union
Assisted in lottery transactions
Accountable for the money contents in cashiers' registers
Delegated and was in charge of over 20 employess daily
Tracks Attendant
May 2006 to September 2008
32819)
➢ Ensure all go karts are properly functioning
➢ Kept the tracks and roadways safe to drive on ➢ Provided safe, clean, fun customer service
Education
Vocational in Law
June 2008 to October 2008
Student Government Association
2002 to 2006
Additional Information
Skills
➢ Customer Service
➢ Hospitality
➢ Leadership
➢ Managerial
➢ Filing
➢ Typing
