James Campbell
Business/911 Technician - FRONTIER COMMUNICATIONS COMPANY
Monmouth, IL
Work Experience
Business/911 Technician
August 2007 to Present
Project Management
• Support E911 Public Safety Answering Points (PSAP) for hardware, software, ANI/ALI issues and call routing, providing 24/7 on-call support
• Work with wireless and VoIP carriers to deploy service to PSAPs and trouble shoot problems when needed
• Provide application support for DBMS, 911 Information Manager (Web Base Application), and ALISA (Automatic Location Information systems)
• Work with database management centers to do regression testing on new releases of the DBMS product, implementation of new programs on the mainframe
• Work with telecommunication companies to setup new and support old data transfers
• Single point of contact for Network Flow including reporting, training
• Provide provisioning, troubleshooting, and opening trouble tickets
• Test spans with transport engineering, display technical understanding of interconnect requirements
• Work with transport engineering on span orders and FOC dates
• Managed large volume projects with successful results
• Manage numerous vendors,
• Provide critical support and information to technical service
Telecomm Design Engineer, Communication/Project Manager
September 2005 to June 2007
911 Technician
• Led effort to develop company response with internal partners
• Practiced effective communications to E911 customer base
• Managed communications with internal and external customer expectations
• Handled high stress situations concerning 911 system
• Demonstrated strong leadership skills
Communication/Project Manager/Outside Crew, Switch and Service Technician
April 2003 to September 2005
Rock Island Arsenal, Rock Island, IL April, 2003 - September 2005
Communication/Project Manager/Outside Crew, Switch and Service Technician
• Supervised and facilitated project staff
• Provided quality assurance and customer service
• Supported and gave direction to project team
• Final authority to management
• Provided detailed record-keeping and troubleshooting
Additional Information
Telecommunication Specialist
Operations/Technology/Engineering
* Results-driven, strategic problem-solving professional * 20 years IT/telecommunications experience * Technical advisor for engineering projects and new technology development * Ability to quickly assimilate new technologies in fast-paced, high-demand environment * Extensive experience in project management * Multi-task facilitator that provides service with accuracy and speed * Communicates well in written and verbal form
Certifications and Education
Cassidian 911 Sentinel ECS-1000 I&M
Master Class Management (2011)
Avaya Certified Associate
Communications Networking Associates Exam
Panduit Structured Cabling Professional
Network Cabling, Copper and Fiber
NENA and 911 Institute Memberships
Phone Systems
Mitel: 3000, 5000, 3300
Norstar: Modular ICS and Call Pilot
Avaya: 8700 PBX, IP Office, Modular and Unified Messaging, Call Vectoring, Octel Voicemail
Software/Telecommunications
Secure Logix, ETM Platform Op/Admin
CALIX: E3, E5, E7, C7
Sentinel 911: Patriot I&M
