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Joe Costa

Tiverton, RI


Work Experience

Merchandising Mgr

Warwick, RI

October 2006 to Present

Hiring, recruiting, training, coaching, and mentoring staff to exceed company expectations. Complete weekly schedules, inventory control, operations, and sales and motivate the staff. Manage 36-50 employees thru out the fiscal year. Merchandise store to specifications and/or improvise when stock is depleted.

Assistant Branch Manager

Citizens Bank
Plymouth, MA

January 2005 to October 2006

Duties include: Motivating the staff to bring in the daily goal, complete schedules, manage and coach the staff throughout the day. Interview candidates for specific bank positions. Train and develop the staff to perform daily duties, cash management, and shipment control, maintain customer service standards above 95%. Have full financial conversation with customers to better fit their finances into the perfect product.

Store Manager

Gap Inc
Swansea, MA

November 2001 to January 2005

General store sales that exceed 3 million a year. Ensure customer satisfaction; maximize productivity, and manager staff of 50 plus employees. Train other new managers to prepare them for their own store. Attain shortage goals, maintain incident reports, conduct media/register audits, monitor cash levels over/shorts, ensure operational audits were completed.

Additional Information

Qualifications: Over 20 years management experience, Bi-lingual