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John Palermo

Administrative Professional

Forest Hills, NY

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Skilled and dedicated Administrative Professional with sixteen years of experience coordinating, planning, and supporting daily operational and administrative functions.

Work Experience

Executive Assistant

Lion Insurance Company
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Holiday, FL
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July 2007 to March 2013

Provided exceptional support to controller and four executives in meeting deadlines, scheduling meetings, travel, and resolving pressing issues. 
 
Streamlined office operations for marked productivity gains, creating standardized documents, highly accessible filing systems and detailed Outlook databases storing client and vendor information. 
 
I contributed heavily to projects, preparing proposals, negotiating and finalizing contracts, and overseeing sales teams to ensure on time completion. 
 
Reduced company travel expenses after designing a computer program which put limitations and restrictions on travel arrangements.  
 
Created detailed PowerPoint presentations and templates for controller, executives, and sales representatives. 
 
Maximized productivity of sales team through tracking hours worked and level of completion, ensuring resource availability, and providing status reports to controller. 
 
Planned and coordinated corporate luncheons, and developed presentations for related on-site and off-site meetings. 
 
Prepared written correspondence and communicate internally and to third parties via phone, email or fax as needed 
 
Optimized billing processes, resolved delinquent accounts, and utilized QuickBooks expertise in tracking accounts receivable and accounts payable, profits, and overhead 
 
Organized company database, and maintained weekly, monthly, and quarterly financial reports.

Administrative Assistant

F & J Commercial Cleaning
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Spring Hill, FL
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October 2002 to May 2007

I served as point person to managers, sales team, and clients to ensure proper lines of communication.  
 
Organized office procedures to ensure a seamless work flow between all departments. 
 
Maintained calendars, travel arrangements, and E-mail for management and sales team.  
 
Created revised version of marketing proposal package approved by management for sales team. 
 
Increased efficiency through producing office standard documents for invoices, and contracts. 
 
Streamlined paperless system to ensure all documents were maintained in company database. 
 
Facilitated advertising expansion efforts through researching untapped markets. 
 
Organized company database, and maintained weekly, monthly, and quarterly financial reports.

Account Manager

F & J Commercial Cleaning
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Spring Hill, FL
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October 1996 to October 2002

Maintained client accounts, handling inquiries and followed up with correspondence for customer satisfaction. 
 
Prepared quotes and proposals for sales team and setup billing schedules for new and renewal accounts. 
 
Optimized billing processes, resolved delinquent accounts, and tracked accounts receivable and accounts payable, profits, and overhead. 
 
Prepared revenue tracking spreadsheets for sales manager. 
 
Entered and maintained customer information database.

Education

Diploma

Northport High School

June 1992

Skills

Windows ; Microsoft Word, Excel, PowerPoint, Access, Publisher, Adobe Illustrator; Photoshop CS-5; QuickBooks; Outlook; Scanning Technology; HTML; Website Development; Advanced Internet Research

Additional Information

Skilled and dedicated Administrative Professional with 15 years’ experience coordinating, planning, and supporting daily operational and administrative functions. 
 
Demonstrated capacity to provide comprehensive support for executive-level staff; excel at scheduling meetings, coordinating travel, and managing all essential tasks. 
 
Proven track record of accurately completing research, reporting, information management, and marketing-support activities within demanding time frames. 
 
Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. 
 
Keyword Summary 
 
Executive Assistant, Executive Support, Administrative Support, Office Administration, Office Manager, Office Administrator, Research, Customer Service, Time Management, Appointment Setting, Customer Support, Client Relations, Documenting, Reporting, Invoicing, Data Entry, Phone Support, Account Management.