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Mokhtar Boye

Assistant Teacher - ZENITH ACADEMY EAST

Canal Winchester, OH

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Work Experience

Assistant Teacher

ZENITH ACADEMY EAST
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Columbus, OH
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2014 to Present

Collaborate with Master Teachers and Teaching Interns in planning and implementing daily lessons. 
* Assist small groups of students on homework and occasionally lead lessons. 
* Correct assignments and prepare materials as needed. 
* Maintain a safe and supportive learning environment for all students.

Operations Support Representative II

CITIGROUP
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Columbus, OH
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2013 to 2014

Supported management team and documented information and data for written and electronic reports. 
* Interacted with internal and external customers to research, disseminate, and explain information. 
* Ensured compliance with corporate standards in customer interactions and problem resolution.

Consumer Loan Specialist II

JP MORGAN CHASE
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Columbus, OH
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2012 to 2013

Provided administrative and operational support in processing and servicing loans. 
* Verified completeness and accuracy of files and reviewed all documents for signatures. 
* Generated refinance documentation and contacted third parties for subordination requirements. 
* Prepared HARP loan files and followed up with mortgage consultants and title companies.

Bilingual Telesales Specialist

METTLER TOLEDO
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Columbus, OH
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2010 to 2011

Generated and closed sales leads through a variety of sources, including outbound telesales campaigns. 
* Provided technical support and solutions to customers. 
* Assisted external sales staff with needs of small and medium-sized accounts, including marketing and selling exclusive products to customers directly. 
* Qualified prospects and ensured external sales follow up was provided.

Freelance Medical Interpreter

CERTIFIED PROFESSIONAL LANGUAGES INSTITUTE
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New York, NY
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2009 to 2010

Provided interpretation services in diverse medical settings, including private practices, clinics, hospitals, mental health facilities, public health forums, and home health services. 
* Ensured open lines of communication between patients and providers. 
* Maintained detailed records and database in compliance with regulations. 
* Prepared HARP loan files and followed up with mortgage consultants and title companies.

Customer Service and Marketing Representative

FIDELIS CARE
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Queens, NY
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2008 to 2009

Collaboratively developed and implemented marketing plans and strategic promotions to drive growth. 
* Generated membership enrollment through active conversations with customers and the general public. 
* Addressed concerns regarding Medicaid, Child Health Plus, and Family Health Plus programs.

Research/Office Assistant

ECONOMIC AND COMMUNITY DEVELOPMENT INSTITUTE
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Columbus, OH
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2007 to 2008

Researched area small businesses approved for ECDI loans and prepared reports for leadership. 
* Delivered presentations for potential and existing clients, as well as internal stakeholders. 
* Provided administrative support, including database management, payment processing, mail distribution, inventory control, reception, and correspondence.

Refugee Program Associate

COMMUNITY OF REFUGEES AND IMMIGRATION SERVICES
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Columbus, OH
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2003 to 2007

Provided proactive outreach and advocacy for refugee program services. 
* Conducted intake assessment and managed cases for individuals, families, and groups. 
* Addressed a variety of social issues, including cultural adjustment, employment and education services, healthcare needs, and economic and housing development. 
* Maintained case records and statistical reports and submitted documentation to senior management.

English as a Second Language (ESL) Teacher

BOGHE HIGH SCHOOL
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1999 to 2001

Planned, developed, and delivered daily lessons for 60 ELL students in a multicultural classroom. 
* Directed academic program, including student assessments and evaluations, communications with parents and families, and developmental learning meetings. 
* Generated refinance documentation and contacted third parties for subordination requirements. 
* Prepared HARP loan files and followed up with mortgage consultants and title companies.

Education

Master of Public Administration in Government Management

Devry University -
Columbus, OH

Bachelor of Arts in International Studies

Ohio State University -
Columbus, OH

Master of Liberal Arts in English

Nouakchott University