Willing to relocate: Anywhere
Authorized to work in the US for any employer
Bilingual Customer Service Advisor
August 2014 to February 2016
Provided direct service to IT Professionals and end users via phone, live chat and email. Consulted with customers on product specifications, features, benefits and fit for use. Documented all relevant information in our CRM system.
February 2014 to August 2014
Collaborate with Master Teachers and Teaching Interns in planning and implementing daily lessons. Aid students with homework and lead classroom lesson on occasion. Correct assignments, prepare materials, and maintain a safe and supportive learning environment.
Operations Support Representative II
June 2013 to February 2014
Supported management team and documented information and data for written and electronic reports.
Researched, disseminated and explained information to customers. Complied with corporate standards in regards to customer interactions and problem resolution.
Consumer Loan Specialist II
July 2011 to June 2013
Processed and service loans, verified file accuracy, and reviewed all documents for signatures. Generated refinance documentation and contacted 3rd parties for subordination requirements. Prepared HARP loan files and followed up with mortgage consultants and title companies.
Bilingual Telesales Specialist
September 2010 to June 2011
Generated and closed sales lead via outbound telesales campaigns. Provided technical support to customers. Supported external sales team by providing assistance to small and medium sized accounts. Marketed and sold exclusive products directly to customers. Qualified prospects and followed up with external sales.
Mokhtar Boye (614) 806-6018 | firstname.lastname@example.org
Customer Service & Marketing Representative
August 2007 to May 2010
Designed and implemented strategic marketing plans and promotions to drive growth. Boosted membership growth cultivating strong relationships with the customers and the public. Addressed concerns regarding Medicaid, Child Health Plus, and Family Health Plus programs.
June 2006 to May 2007
Researched small businesses approved for ECDI loans and prepared reports. Delivered presentations to key stakeholders, and to potential/existing clients. Provided administrative support, managed databases, processed payments, distributed mail, controlled inventory, and handled correspondence.
Refugee Program Associate
March 2003 to April 2006
Provided proactive outreach and advocacy for refugee program services. Conducted intake assessment and managed cases for individuals, families, and groups. Addressed a variety of social issues, including cultural adjustment, employment and education services, healthcare needs, and economic and housing development.
Maintained case records and statistical reports and submitted documentation to senior management.
Master of Public Administration in Government Management
Bachelor of Arts in International Studies
• Strategic, motivational, and solutions-focused leader with a Masters of Public Administration from DeVry University's Keller Graduate School of Management.
• Innovative problem solver committed to economic and community development on an international scale.
• Exceptional case management and relationship building skills with a talent for transitioning strategy into action and achievements.
• Utilize exceptional public speaking and presentation abilities to quickly build strong relationships and rapport with stakeholders.
• Computer Skills: Proficient in MS Office, data entry programs, Saleslogix, Astea and Baan, RealEC, Closr, and DSworks.
Project Management - Sales & Marketing - Advocacy Programs - Social Problem-Solving
Social Needs Assessments - Economic Development - Community Outreach - Data Entry/Database Updates Case Management - Customer Service - International Relations - Education & Training