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Mokhtar Boye

Assistant Teacher - Zenith Academy East

Canal Winchester, OH

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Work Experience

Assistant Teacher

Zenith Academy East
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Columbus, OH
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February 2014 to Present

Collaborate with Master Teachers and Teaching Interns in planning and implementing daily lessons. Aid students with homework and lead classroom lesson on occasion. Correct assignments, prepare materials, and maintain a safe and supportive learning environment.

Operations Support Representative II

CitiGroup
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Columbus, OH
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June 2013 to February 2014

Supported management team and documented information and data for written and electronic reports. 
Researched, disseminated and explained information to customers. Complied with corporate standards in regards to customer interactions and problem resolution.

Consumer Loan Specialist II

JP Morgan Chase
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Columbus, OH
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July 2012 to June 2013

Processed and service loans, verified file accuracy, and reviewed all documents for signatures. Generated refinance documentation and contacted 3rd parties for subordination requirements. Prepared HARP loan files and followed up with mortgage consultants and title companies.

Bilingual Telesales Specialist

Mettler Toledo
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Columbus, OH
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September 2010 to June 2011

Generated and closed sales leads via outbound telesales campaigns. Provided technical support to customers. Supported external sales team by providing assistance to small and medium sized accounts. Marketed and sold exclusive products directly to customers. Qualified prospects and followed up with external sales. 
Mokhtar Boye (614) 806-6018 | boye651@yahoo.com

Freelance Medical Interpreter

Certified Professional Languages Institute
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New York, NY
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May 2009 to August 2010

Provided interpretation services in diverse medical settings, including private practices, clinics, hospitals, mental health facilities, public health forums, and home health services. Enhanced communications between patients and providers. Maintained detailed records and updated databases to ensure regulatory compliance.

Customer Service & Marketing Representative

Fidelis Care
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Queens, NY
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August 2008 to March 2009

Designed and implemented strategic marketing plans and promotions to drive growth. Boosted membership growth cultivating strong relationships with the customers and the public. Addressed concerns regarding Medicaid, Child Health Plus, and Family Health Plus programs.

Research/Office Assistant

Economic & Community Development Institute
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Columbus, OH
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June 2007 to May 2008

Researched small businesses approved for ECDI loans and prepared reports. Delivered presentations to key stakeholders, and to potential/existing clients. Provided administrative support, managed databases, processed payments, distributed mail, controlled inventory, and handled correspondence.

Refugee Program Associate

Community of Refugees & Immigration Services
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Columbus, OH
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March 2003 to April 2007

Provided proactive outreach and advocacy for refugee program services. 
Conducted intake assessment and managed cases for individuals, families, and groups. 
Addressed a variety of social issues, including cultural adjustment, employment and education services, healthcare needs, and economic and housing development. 
Maintained case records and statistical reports and submitted documentation to senior management.

English as a Second Language (ESL) Teacher

Boghe High School
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October 1999 to January 2001

Assessed student needs, created, and delivered daily lesson plans for 60 ELL students in a multicultural classroom. Evaluated student progress, communicated with family members, and led developmental learning meetings.

Education

Master of Public Administration in Government Management

DeVry University's Keller Graduate School of Management -
Columbus, OH

June 2014

Bachelor of Arts in International Studies

Ohio State University -
Columbus, OH

October 2007

Master of Liberal Arts in English

Nouakchott University

October 1998

Additional Information

• Strategic, motivational, and solutions-focused leader with a Masters of Public Administration from DeVry University's Keller Graduate School of Management. 
• Innovative problem solver committed to economic and community development on an international scale. 
• Exceptional case management and relationship building skills with a talent for transitioning strategy into action and achievements. 
• Utilize exceptional public speaking and presentation abilities to quickly build strong relationships and rapport with stakeholders. 
 
• Computer Skills: Proficient in MS Office, data entry programs, Saleslogix, Astea and Baan, RealEC, Closr, and DSworks. 
• Languages: Multilingual in French, English, Fulani, Wolof, and Hassania. 
Core Competencies 
Project Management - Sales & Marketing - Advocacy Programs - Social Problem-Solving 
Social Needs Assessments - Economic Development - Community Outreach - Data Entry/Database Updates Case Management - Customer Service - International Relations - Education & Training