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Consultant, Technical Writer

Technical Writer, Copywriter

Springfield, VT

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• Writing and development of comprehensive, reader-centric, graphics-rich technical documentation, including white 
papers, reports, user manuals, and training materials. 
• Research and analysis of software applications, interfaces, databases, operating systems, network infrastructure, 
facilities, and hardware artifacts supporting migration to a future state technical environment 
• Research and analysis of nature and content of data transactions within existing systems for mapping to new systems 
• Workflow analysis (including user analysis and needs analysis), 
• Software/network process analysis, and analysis of human-machine partnerships and interactions 
• Clear, precise, and unmistakable (fool-proof) documentation of policies, procedures and processes 
• Skilled Proposal Writer for medical imaging software services for pharmaceutical clinical trials 
• Technical Writer and Trainer/Educator with 18 years experience in logistics, medical, pharmaceutical, transportation 
and legal industries.

Work Experience

Consultant, Technical Writer

xLexicon
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Springfield, VT
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2011 to Present

- Analyze software applications, systems, networks and associated workflows. 
- Write and edit software documentation, white papers, user manuals, guides and reference and training materials for enterprise-level software. 
- Create charts, diagrams, graphics, videos and other visuals for implementation of information technology systems 
 
thiel@writetechnique.com * 917-512-3502 www.WriteTechnique.com

Regional Supervisor

U.S. Census, U.S. Dept. of Commerce, Windham & Windsor Counties, VT
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2010 to 2010

2010 
• Trained and supervised team of 25 in all aspects of jobs. 
• Performed job evaluations of all Enumerators and Crew Leader Assistants. 
• Reviewed reports and statistics ensuring production quotas and schedules met; performed Quality Control review of all paperwork from census operations in field. 
• Reviewed all paperwork from field workers, including payroll data sheets and census forms.

Proposal Writer

M2S, Inc
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Lebanon, NH
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2007 to 2009

Biotech, laboratory and medical imaging company specializing in services for pharmaceutical clinical trials 
• Collaborated with and edited input from multi-disciplinary (business development, financial, production, technical, 
regulatory, quality assurance) team to develop effective proposals. 
• Developed and maintained reusable boilerplate library. 
• Wrote and developed 'original wording' for contracts and proposals. 
• Identified and implemented improvements to contracts and proposal development process. 
• Translated highly technical information into persuasive sales document

Teacher

English, New York City Public School System
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New York, NY
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2004 to 2007

Taught literature and writing. Planned, created, and executed lesson plans. 
• Managed groups of 35 students from variety of countries and cultures.

Instructor

ESL
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1995 to 2004

Designed curriculum and training materials and taught foreign language students ESL at private language schools throughout NYC, including American Language Communication Center, Institute for the Puerto Rican and Hispanic 
Elderly, New York Language Center, New York University Summer Language Program, Juilliard Summer Language 
Program. 
• Compiled immigration statistics for NYC Department of Youth and Community Services.

Legal Editor and Proofreader

ESL
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New York, NY
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1997 to 2001

Paralegal

Chase Manhattan
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New York, NY
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1993 to 1995

Coordinator

International Relations
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1989 to 1992

thiel@writetechnique.com * 917-512-3502 www.WriteTechnique.com 
2

Education

BA in Literature & Writing

George Washington University
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Washington, DC

1987

Additional Information

SKILLS SUMMARY 
 
MS Office, Photoshop, Excel, Visio, Framemaker, workflow design, usability analysis and design, international relations, 
bilingual English/Spanish