Motivated, personable business professional with a combination over 25 years of extensive administrative and customer service experience in healthcare, law enforcement. Talent for quickly learning technology - completed Microsoft Office Suite Sabre software, IDX (Patient Information Systems Software). Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Take the initiative to make independent judgments, while maintaining good working relationships with the staff, customers, and management. I have been recognized and commended for providing excellent customer service.
Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.
Assistant Conductor/Passenger Assistant (PA)
February 2010 to June 2011
Assist the Conductor/Engineer with the movement of the train with flagging road crossings, hand signals, collect fares, tickets, sell day passes, change signs, and announce station stops. Maintain cash reports
September 2000 to February 2010
Secretary that maintain 250 police officers' payroll and 50 administrative staff payroll. Answer phones, help coordinate and asist in community affairs events, Keep track of vacation, sick time, Keep track of purchase orders, travel request, ordered supplies, and any other clerical duties required.
November 1995 to September 2000
Enter Patient information in the IDX system, collect co-pay for visits, make appointments for testing and Dr.'s appointments, admissions,verified insurance, call to confirm appointments, and any other clerical duties.
Data Entry Clerk
1992 to 1995
Keyed in clients personal information into the system.
◆ Written Correspondence
◆ General Office Skills
◆ Computer Savvy
◆ Customer Service
◆ Travel Arrangements
◆ Event/Meeting Planning
◆ Meeting Schedules
◆ Front-Office Operations
◆ Professional Presentations