A+ Certified seeking opportunity in the Warsaw, Indiana area where I can contribute to the success of my employer utilizing the knowledge I have acquired and to challenge myself and continue to learn.
HP Laptop Technician
2010 to Present
• Diagnose & repair laptops from a wide range of HP 2010 models to include DV2000, DV3000, DV4, DV5,
DV6, DV6000, DV7 & other mini laptops to the component level.
Office and Technology Administrator
2008 to 2010
• Maintained internal network consisting of XP, 2000, MS Office on Dell desktops & HP printers.
• Administrated in account receivable, accounts payable, customer relations, payroll, writing contracts,
scheduling and optimizing employee routes
• Administrated database server maintaining updates whether hardware or software. Consolidated all files to server to secure safe backup on all files and created user accounts.
• Distributed security & shared access rights to server as needed.
• Managed weekly backups to external hard drive to protect again data loss.
• Installed "Safe Eyes" program to limit employee access to prohibited internet sites.
• Used offices apps such as Microsoft Word or Excel for making formal contracts & profit/loss reports
HP Laptop Technician
2007 to 2008
• Diagnose & repair laptops from a wide range of HP 2008 models to include DV2000, DV6000, DV7000,
etc after initially starting as HP laptop tester
2005 to 2006
• Diagnose & repair printers from a wide range of Lexmark models to include inkjet & Laser jet (6170, 4200,
7170, 6150, etc) (4500, 4505, 614, 620, etc)
• QC printer lead tech to do final inspection of printer before being shipped
2003 to 2005
• Daily troubleshooting of user complaints for over 2000 users
• Maintain good work history of all phone calls using software program Remedy
• Perform a daily variety of tasks from updating software to setting up new computers
2002 to 2003
• Administrated NT/2000 Network of 50 computers in two remote sites
• Maintained updates of all hardware and software issues on the network
• Daily troubleshooting user complaints whether hardware or software
• Planned & implemented other projects such as new firewall, network multi-copiers, new phone system & upgrading of new PC's throughout business
Associates in Quickbooks & Law Assistant III