To obtain an entry-level position in which my skills and work experience will be utilized to enhance the productivity of an organization as well as continue my growth within the company.
May 2011 to January 2012
Responsibility consisted of servicing personal and/or business mortgage accounts; ensured the foreclosure was processed in compliance with all state and federal laws. ∙ Conducted a complete review of foreclosure files to ensure all default timeframes were met. ∙ Provided attorneys with accurate foreclosure figures, accurately executed documents as requested. ∙ Diligently followed up on all outstanding requests and telephone calls from internal and external customers. ∙ Escalated document processing delays to management.
Loan Document Processor
November 2010 to January 2011
Processed mortgage loans, including opening the file; ordering documentation; preparing disclosure statements; and submitting loan for approval. ∙ Verified the accuracy and completeness of each document, including type and amount of the mortgage. ∙ Prepared commitment letters, denial letters, and cancelled files when applicable. ∙ Ensured pricing and fees were accurately reflected on each transaction and ordered all necessary appraisals, title, and credit documents when requested. ∙ Reviewed various of loan related documents, including flood / tax certificates and surveys. Submitted these documents to senior underwriting upon completion.
Customer Service Representative
April 2004 to September 2009
Assisted customers' inbound / outbound calls regarding collection and /or verification of method of payments on their account. ∙ Assisted with Medicare claims processing and filing issues.
∙ Assisted with enrollment of new mail orders. ∙ Provided financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations. ∙ Prepared, verified, and processed payment invoices. Input necessary adjustments on customers' accounts per customer contact sheets.
2009 to Present
Computer Information System
2000 to 2002
Diploma in Telecommunication
1996 to 2000
Excellent Interpersonal Skills Strong Organizational and Prioritization Skills Strong Analytical and Multitasking Abilities Strong Troubleshooting Skills Proven Customer Service / Communication Skills Strong Ability to Work Independently as Well as Part of a Team Experience in MS Word, Excel, PowerPoint, Access