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Leslie Batto

Great Personnel Management Skils, Outstanding Communication Skills, Goal Oriented, Highly Motivated - San Ramon, CA
Network Operations Supervisor at Interactive Data Corporation
Senior Network Specialist at Interactive Data Corporation
Corporate Support Lead at Interactive Data Corporation
California State University East Bay, Bachelor of Science
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Work Experience

Network Operations Supervisor

Interactive Data Corporation
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Hayward, CA
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2008 to Present

- Supervised a 24 X 7 X 365 Operations staff and assisted with hiring, assigning projects, staff scheduling, annual performance goals, and coordinating workflow 
 
- Built highly cohesive teams by providing monthly staff training on new and current products which substantially increased departmental productivity  
 
- Established departmental policies and procedures that ensured adherence to standardized fault management practices  
 
- Managed online procedural documentation for data and server recovery  
 
- Assisted in the planning and implementation of new products by liaising between the Engineering Department and Operations staff 
 
- Provided crucial monthly reports for Management that determines network reliability and stability

Senior Network Specialist

Interactive Data Corporation
-
Hayward, CA
-

2002 to 2008

- Maintained mission critical time-based system and financial checklists providing accurate and timely information to management and clients 
 
- Developed and implemented employee training curriculum for new off-site facility 
 
- Administered and maintained monitoring systems for servers and network equipment in a 2000+ sever environment 
 
- Assisted various groups including technical support in troubleshooting user problems related to company products, Operating system (Win 2000 / XP), network connectivity, and upgrade issues  
 
- Performed backup and recovery functions for Alpha systems, Windows, and eSignal proprietary software applications 
 
- Performed scheduled configuration changes to desktop and software applications 
 
- Resolved escalated calls and worked closely with engineering, field technicians, and telecommunication carriers to resolve service issues

Corporate Support Lead

Interactive Data Corporation
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Hayward, CA
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2001 to 2002

- Provided high level detailed technical support for corporate accounts and resolved software and hardware escalations via e-mail, online chat support, phone, Web-Ex, and on-site assistance 
 
- Coordinated training sessions for prospective and existing clients via e-mail, phone, Web-Ex, and on-site 
 
- Assisted management with improvements and efficiency of the call center by auditing calls for quality assurance and evaluating the day-to-day activities of corporate technicians

Technical Support III

Interactive Data Corporation
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Hayward, CA
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2000 to 2001

- Provided effective and consistent technical and customer service support for individual accounts via e-mail, online chat support, web-ex, and phone  
 
- Implemented upgrades, installation of software, drivers, and essential desktop troubleshooting via phone, online chat support, and WebEx  
 
- Analyzed call center priorities to determine the need for customer enhancements as well as participate in beta software releases

Education

Bachelor of Science in Business Administration - Marketing and Finance, 2005

California State University East Bay -
Hayward, CA

2003 to 2005

Skills

Personnel Management Skills, Troubleshooting, Problem Solving Skills