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Yvette Banks

Sales, Support, and Customer Service Specialist - South Ozone Park, NY
Media Consultant at SuperMedia LLC
Advertising Sales Representative at AT&T Advertising Solutions
Advertising Sales Representative at Bellsouth Advertising & Publishing
Southern University A & M
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Summary

A self driven individual with a strong commitment for excellence, and a diverse background in Sales and Communication.

Work Experience

Media Consultant

SuperMedia LLC
-
Paramus, NJ
-

April 2012 to Present

• Initiates or receives, telephone calls for the purpose of selling Advertising campaigns consisting of various marketing products, Print, Internet Search products ect…. 
• Responsible for meeting aggressive sales quotas, objectives, and posting daily sales. 
• Develop selling strategies prior to contacting designated market using a variety of visual and other sales aids. 
• Gathering information through discovery and fact finding in order to consult businesses on the recommended advertising campaign.  
• Preparing the program from start to finish for business. 
Achievements: Exceeding quarter objective beyond 200%

Advertising Sales Representative

AT&T Advertising Solutions
-
Tucker, GA
-

April 2008 to July 2011

• Initiates or receives, telephone calls for the purpose of selling Advertising campaigns consisting of various marketing products, Print, Internet Search products ect 
• Responsible for meeting aggressive sales quotas, objectives, and posting daily sales. 
• Develop selling strategies prior to contacting designated market using a variety of visual and other sales aids. 
• Gathering information through discovery and fact finding in order to consult businesses on the recommended advertising campaign. 
• Preparing the program from start to finish for business. 
• Manager relief 
Achievements: Exceeding quarter objective beyond 100%

Advertising Sales Representative

Bellsouth Advertising & Publishing
-
Atlanta, GA
-

May 2006 to January 2007

• Initiates or receives, telephone calls for the purpose of selling Advertising campaigns consisting of various marketing products, Print, Internet Search products ect 
• Responsible for meeting aggressive sales quotas, objectives, and posting daily sales. 
• Develop Selling strategies prior to contacting designated market using a variety of visual and other sales aids. 
• Gathering information through discovery and fact finding in order to consult businesses on the recommended advertising campaign. 
• Preparing the program from start to finish for business. 
Achievements: Exceeding quarter objective beyond 100%

Small Business Sales Associate

Bellsouth Telecommunications
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Atlanta, GA
-

May 2005 to May 2006

• Consults with small and large business customers on selling business solution products. 
• Required to meet or exceed individual sales objectives, as well as meet or exceed customer care commitments. 
• Negotiates billing inquiries and/or adjustments, other inquires and complaints. 
• Determines credit and security requirements and extensions of credit. 
• Collects delinquent bills in some assignments by contacting customers via telephone or letter. 
Achievements: Exceeding product sales objective of over 250%

Team Leader (Consumer)

Bellsouth Telecommunications
-
New Orleans, LA
-

October 2004 to May 2005

• Assistant supervisor to 10-15 representatives in the consumer telecommunications inbound call center. 
• Customer call takeovers, for complaints, adjustments and service request. 
• Running daily sales and call reports. 
• Side by Side and remote representative observations. 
• Keeping attendance. 
• Product management for newly rolled out products and services. 
Achievements: Assisting sales representatives for my designated team to achieve 120% of team objective

Consumer Sales Associate

Bellsouth Telecommunications
-
New Orleans, LA
-

April 2002 to October 2004

• Answering heavy inbound calls. 
• Providing customer service for phone, data, and wireless products and billing issues. 
• Utilizing appropriate sales techniques, like discovery and fact finding to encourage customers to enhance there services. 
• Required to meet and exceed individual sales objectives, as well as meeting or exceeding customer care commitments. 
Achievements: Exceeding monthly individual product objectives and receiving promotion to Team Leader position.

Education

Southern University A & M -
Baton Rouge, LA

August 1998 to December 2000

Additional Information

Professional Skills 
• Sales (Business to Business and Consumer) 
• Customer Service 
• Collections 
• Consultant (Business to Business only) 
• Management 
• Computer software and programs (MS Office, Internet, ect.) 
Additional Skills 
• Telecommunication 
• Advertising