Horrible place to work
Customer Care Professional (Medicare & Retirement) (Current Employee) – Maryland Heights, MO – May 6, 2012
I would not recommend this company to my worst enemy. I am a current employee and all they care about is meeting metrics. Not about servicing the members of the plan, and the metrics required are ridiculous. People get placed on special projects based off of who they know instead of merit while others are always stuck on back to back calls and numerous ques while others only have a few. They don't care about their employees and how they feel about the job as long as metrics are met. And I have never worked for a place that makes so many mistakes (sending out confusing letters to the elderly) "mistankingly" or not sending out id cards to new members after aep causing call volume to spike and then forcing employees to work mandatory overtime. Maybe if they treated employees better they would be more willing to work overtime on their own without being forced. Overall, this is a horrible place to work due to this job I am now taking medication for stress and depression and hope that I soon find something else. Save yourself don't apply.
schedules, treatment of employees, favortism