Great work environment and coworkers. Amazing members and atmosphere.
Member Service Representative (Former Employee) – Cortland, NY – February 2, 2017
I loved working for The Credit Union. It was a fast-paced environment, working with confidential information. I made many friends, both members and coworkers.
Every day I would start out counting a drawer and having an informal morning meeting with my wonderful manager. Once the doors were open, there was always a flood of members in need of service. I was always there, on my game, ready to handle whatever came my way. Any time there was an issue or someone needed more attention than I could give to them, I always made sure that they were seen by A representative who could not only meet their needs, but could do it in a timely fashion.
At least once a day, I would be faced with a situation that would make a customer/ member feel uncomfortable,(ie: having a debit card compromised, check fraud, or an imbalance in their check book). I always took the initiative to calm them down and let them know that everything would be taken care. Next, I would do everything that I could to resolve that issue of theirs. All of my members were able to leave feeling relieved and confident that I took care of their needs and worries.
Overall, my job working at the credit union was rewarding and fulfilling. I took pride in creating customer loyalty. I loved going to work, and I always looked forward to meeting new people.
I left my work family of nearly 8 years to raise my own family, which is my full time job now. I love being a stay-at-home mother of 2 wonderful children. Now, I am looking to come back into the workforce, part-time, and make a difference where I can.
wonderful people, flexible schedule.
room for growth, salary.