An organization that aims to do the best for its members, which can be highly challenging for its staff
Senior Consultant (Current Employee) – Pasadena, CA – February 8, 2014
I will soon (April 2014) be retiring from Kaiser Permanente after 32 years of working with remarkable, smart people who are dedicated to improving the lives of our members. My typical day is long and spent on the computer, on Webex meetings and conference calls with teams of staff and physicians to build and maintain the patient portal on kp.org. Understanding the technology as a non-tech person often felt like climbing Mt Everest in flip-flops, but that was more than offset when I took it upon myself to grab every opportunity to advocate for members, physicians, and other providers. It was a calling for me to dig into data to see how the site was being used and to work with developers to change their product to be useful and understood by the average person. The advocacy (often for those with competing needs) was the best, most fun and juicy part of my job. I loved it. But it's time to move away from working in technology, which isn't fun at all.
KP works in teams of staff and physicians who treat each other as equals to accomplish great things. The work is hard, the amount of work can be paralyzing, but while you're doing it and sometimes swearing under your breath about how hard it is and how tired you are (because sometimes you're on a go-live at 2 AM after working a full day), you know that one little thing you do can help save someone's life, or give someone information they need at the push of a button. And that makes it worth it.
They really aim to do the right thing; great benefits; dedicated staff
Long hours; a lot of work;